Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, 23-25, Mangrove Lane, Taren Point
Rating: 4.41

4.4 Rating 1,669 Reviews

84 %

of reviewers recommend Gym Direct

4.4

Based on 1,669 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 5 star review on 13th April 2025

Mohammed Naanouh Naa****

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took a bit long to deliver but happy with the product :))”

Helpful Report

Posted 3 years ago

Thanks for the review, Mark! I'm glad you're happy with your purchase. We apologize for any inconvenience caused by the delivery of your order and will be sure to work on improving this process in the future.

Posted 3 years ago

“Very happy with product. Shipping was quite a bit longer than stated though.”

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Posted 3 years ago

Hi, thank you for taking the time to provide feedback on your experience with Gym Direct. We aim to be a company of which all customers are proud and would love to hear what could make it even better! If there's anything else I can do for you please don't hesitate to get back in touch. Thank you again for your review and happy training!

Posted 3 years ago

“Good price, easy to contact”

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Posted 3 years ago

“My gym bench arrived in good condition, It was easy to put together. I’ve started to use it, it’s well made and is holding up pretty well so far”

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Posted 3 years ago

“Good enough product and price! All good, I've got not problems with the product! I like the equipment!”

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Posted 3 years ago

“The weights and dumbell I ordered were found to be of a better quality than anticipated. It's price and delivery were found to be the lowest after considerable research. The only disappointment was the poor despatch service. It took nearly two weeks to wrapin tape the cartons they were packed in by the manufacturer and attach delivery labels. Once despatched the goods arrived very promptly. I've had items despatched by other suppliers (even Chinese) within a couple of days. Hence my disappointment.”

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Posted 3 years ago

“I little fiddly to set up. Once that's done though, it's a great little set-up. Works well.”

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Posted 3 years ago

“Excellent equipment.”

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Posted 3 years ago

“Service was a good it could be with issues of shipping atm and ordering in the Xmas week.”

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Posted 3 years ago

“The weight rack came quickly. Easy to install.”

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Posted 3 years ago

“Don’t let the 4 stars fool you I honestly think 5 but you can never be sure if they are bots haha. Haven’t had any problems with Gym Direct. Prices are pretty good and they deliver pretty fast. Overall pretty good 👍”

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Posted 3 years ago

“Order arrived without any hassle. Late but this would have been due to COVID and timing of order.”

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Posted 3 years ago

“Good service reasonable time on delivery, only thing with the product is the bumper plates are a little different in size.”

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Posted 3 years ago

Thank you for your feedback, Rohan, we're sorry to hear that the bumper plates are not of a uniform size. We will be sure to pass on your thoughts to our team so they can take this into consideration when sourcing new equipment.

Posted 3 years ago

“Overall happy with the quality of the equipment but was missing 2 pairs of dumbbells in my delivery and there was some damage to the rack which is not visible at the front. They have been quick to acknowledge my email which has been great.”

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Posted 3 years ago

Thank you for your feedback, Santosh, I'm sorry to hear that the delivery didn't go smoothly. We're happy to see that you were able to get in touch with our customer service team and they were responsive. We'll make sure the installation is done correctly before we deliver any more equipment so there's no chance of damage like this happening again. I appreciate your patience during this process!

Posted 3 years ago

“All went well as has been the case previously.”

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Posted 3 years ago

Thank you for your feedback, Keith! I will make sure to share it with our management team.

Posted 3 years ago

“Good service, deliver fast, so far no problems with any of my orders.”

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Posted 3 years ago

Thank you for taking the time to review your Gym Direct experience, Luis. I'm glad to hear that we're fulfilling your expectations and delivering on our service promises. We strive to offer a wide range of products at competitive prices with fast delivery times, so thank you again for choosing us as your supplier!

Posted 3 years ago

“good customer service”

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Posted 3 years ago

Hi there, thanks for your review. We're glad to hear you had a good experience with our customer service team!

Posted 3 years ago

“Very helpful online service. Kept in touch to advise of delivery and explain why delivery dates had changed. Appreciated! Thank you”

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Posted 3 years ago

Hi, thanks for your review. We're glad to hear you found our service helpful and appreciate the time you took to share your experience with us!

Posted 3 years ago

“great communication quality equipment lots support”

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Posted 3 years ago

Thank you Angela for your review of our gym. We appreciate hearing that we have great communication, quality equipment and lots of support!

Posted 3 years ago

“easy navigation on site on web; good updates as to status of order; very happy with product quality”

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Posted 3 years ago

Thank you - I'm so happy to hear that your experience with us has been a good one and we're glad to see it reflected in the rating you've given us!

Posted 3 years ago

Gym Direct is rated 4.4 based on 1,669 reviews