Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, Taren Point
Rating: 4.41

4.4 Rating 1,606 Reviews

84 %

of reviewers recommend Gym Direct

4.4

Based on 1,606 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 5 star review on 25th November 2024

129

Anonymous

Anonymous // 01/01/2019

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“i never got my order it has been at least 2 weeks”

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Posted 3 years ago

Hey Charles, unfortunately Australia Post is experiencing some delays on their end due to some of their depots reporting positive cases of Covid-19. While this is completely out of our hands we deeply apologize on their behalf and can assure you the items will be sent out as soon as possible, with the status reflected in your tracking details. Thank you!

Posted 3 years ago

“Fantastic customer service!”

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Posted 3 years ago

It's great to hear that you enjoyed your experience with Gym Direct, and I'm glad we were able to exceed your expectations. We strive for nothing less than a 5-star customer service experience every time and are STOKED to have that validated here! Thank you again.

Posted 3 years ago

“Fast delivery in trying times is appreciated, good quality product too”

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Posted 3 years ago

Thank you for your review. I'm glad to hear that the products we sent were of good quality and that you appreciated our fast delivery during a difficult time. We're here to help, so if there is anything else we can do for you please don't hesitate to contact us!

Posted 3 years ago

“I still haven’t got my weights after 3 weeks when you are 30 minutes away from my house. I ordered some stuff from Perth which came in 3 days. Both from aus post”

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Posted 3 years ago

Hi there, without any contact or order information there isn't much for us to work off based on this review. Could you please get in touch so we can investigate this further for you? We want to make this right.

Posted 3 years ago

“Great product. Great service.”

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Posted 3 years ago

Thank you for taking the time to review our service and products! We're so happy to hear that your experience with us has been great. We pride ourselves on providing an exceptional customer experience, and it's wonderful to know that we've succeeded in this area. Thank you again for sharing your thoughts with us--we always appreciate feedback from our customers.

Posted 3 years ago

“Been 2 day's delay and still didn't got my order”

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Posted 3 years ago

Hi Aram, our current dispatch delay is between 5-7 business days - as outlined very clearly on our website. We apologize for the inconvenience.

Posted 3 years ago

“Great service and product is really good quality!!! A++++”

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Posted 3 years ago

Thank you for your kind words, Con. We're glad to hear that our service and product are meeting your expectations!

Posted 3 years ago

“Great products and great service. Perhaps would like to see more variety of benches, boxing stands and dumbell weights.”

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Posted 3 years ago

Thank you for your review, Russell! We are so happy to hear that you have had a great experience with our products and services. Your feedback is important to us. I will pass this along to our product development team for consideration in the future. I hope that we can continue providing excellent service and support as well as new equipment options for your gym needs.

Posted 3 years ago

“Great prices, fast postage THANKS!!!”

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Posted 3 years ago

Thank you for your review, we're glad to hear that our prices and service met your expectations. We look forward to hearing from you again soon!

Posted 3 years ago

“Long wait time on delivery and came covered in oil. Delivery came in 2 different packs. The quality of the weights are great and will be used regularly.”

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Posted 3 years ago

Thank you for your feedback Chloe. I'm sorry to hear about the delivery experience and that it arrived covered in oil which is not typical of our service. I will make sure this is addressed with our warehouse team so they are aware of how important this issue is to us. Our goal is always to provide a great customer experience from start to finish, including at the time of order fulfillment.

Posted 3 years ago

“My item has not arrived yet. I have tried reaching out to your company multiple times but have not had a response yet. Legit thinking this is a scam.”

Helpful Report

Posted 3 years ago

Hey Matthew, we take matters like this one very seriously and are super sorry to hear that you haven't had a good experience. From what I can see in our system, our sales coordinator Chris has responded to your emails regarding the order delay? Please note, this delay was a courier delay and had nothing to do with dispatch or Gym Direct. Once an item has been shipped, it is largely out of our hands but I can see that Chris also reached out to the courier service to find out why there was a delay in delivery. Please keep an eye on your tracking data as instructed and you will be kept in the loop with as to where your order is, direct with the courier! Thanks mate.

Posted 3 years ago

“Thankyou for fast shipping and quick reply on messages.”

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Posted 3 years ago

Thank you for your review Ben, we're glad to hear that our fast shipping and quick replies were helpful during your purchase experience.

Posted 3 years ago

“I was really happy with the gym equipment I ordered during lockdown. Reasonably priced, great quality and arrived really quickly!”

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Posted 3 years ago

Thank you for taking the time to leave a review. We are glad to hear that you were happy with your purchase. We pride ourselves on supplying high quality equipment at affordable prices and it's great to know that we're doing this well!

Posted 3 years ago

“For having cheap pricing the weight plates that came were alright. Not the best as the rubber-coated plates I got had dents in them and a bit of tear in them already. However, the plates work well as plates so I don't worry too much. I just believe if the manufacturing of the weights were a bit better combined with the cheap pricing and also good delivery time I would rate a 5 star. Overall gym direct gets a 4 star and is recommended for a gym on a budget.”

Helpful Report

Posted 3 years ago

Hi Brendan, thank you for your feedback! We're sorry to hear that the plates weren't perfect and we'll have a word with our supplier. If you ever experience anything like this again please let us know and we'll do our best to resolve it as quickly as possible. Thank you for your review, I'm glad that despite these issues, the rest of your order was satisfactory and we hope to work with you again soon.

Posted 3 years ago

“I am still waiting on 2 of the items I ordered over 2 weeks ago very disappointed they have taken so long to come especially when I’m from Melbourne and they were sent to Sydney and they have now been in Sydney for over a week and have been delayed twice already. This will really impact if I order from you again or not.”

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Posted 3 years ago

We are sorry to hear that your order is taking longer than expected. We're working on getting it out the door as soon as possible and we'll be in touch with you to make sure everything goes smoothly.

Posted 3 years ago

“Good quality products and delivered quickly especially considering the current COVID situation”

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Posted 3 years ago

Thank you for taking the time to review Gym Direct, Alex. I'm so glad to hear that your experience with us was a positive one and I want to thank you for helping us share this news with others! We're happy to have played a small part in making your workout routine easier during this difficult time. We hope that we can continue providing you with high-quality equipment at an affordable price as well as excellent customer service. If there's anything we can do better, please let us know--we're always looking for ways to improve our customers' experiences with us!

Posted 3 years ago

“Great quality and quick delivery of my 20kg and 24kg kettlebells. Thanks team.”

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Posted 3 years ago

Thank you for your review Andrew, I'm glad to hear that the quality of our products and service were up to your expectations!

Posted 3 years ago

“Shipping took almost 2 weeks when the store is 15 minutes away. Sent me a wrong plate, didn’t offer to replace it with a cast iron equivalent or a different set until the replacement comes. Offered to replace them with cheaper, lighter plates essentially ripping me off. Customer service was pleasant but disorganised”

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Posted 3 years ago

Hi there, could you please get in touch with your contact and order details so we can investigate this further?

Posted 3 years ago

“Product quality is great however my order was shipped to the wrong house and after contacting the customer service team I got one email back and never anything more. Luckily I figured out the house it was delivered to and got my order myself but if I didn’t I never would’ve received it. Don’t think this is their fault and was just a mistake.”

Helpful Report

Posted 3 years ago

Hi Holly, I'm sorry to hear your order was delivered to the wrong house. We take great pride in our customer service and want you to be 100% satisfied with your Gym Direct experience. I've reached out to our shipping team about this issue and will make sure that they are aware of it so that we can prevent it from happening again in the future. If there is anything else I can do for you, please let me know. Thank you for letting us know!

Posted 3 years ago

“Great gear and quick service”

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Posted 3 years ago

Thank you for your review Nick. We're glad to hear that our products are meeting your needs and that our service is quick! We'll be sure to pass this feedback on to the team so they can continue providing great customer service.

Posted 3 years ago

Gym Direct is rated 4.4 based on 1,606 reviews