Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, Taren Point
Rating: 4.41

4.4 Rating 1,638 Reviews

84 %

of reviewers recommend Gym Direct

4.4

Based on 1,638 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 5 star review on 9th December 2024

132

Anonymous

Anonymous // 01/01/2019

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“Cant review yet as i havent received my order yet”

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Posted 3 years ago

Thank you for your patience Janette, we will be in touch with an update on the status of your order and I sincerely apologize for any inconvenience this has caused.

Posted 3 years ago

“Great quality!”

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Posted 3 years ago

Thanks for taking the time to review our products and service Ellie. We're so pleased you had a great experience with us!

Posted 3 years ago

“Excellent products, fast delivery and friendly service... AWESOME”

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Posted 3 years ago

Thank you for your review Scott! I'm glad to hear that you're enjoying our products, delivery speed and customer service. We take pride in providing the best possible experience for every customer. We are always looking for ways to improve our services so if there's anything we can do better please let us know!

Posted 3 years ago

“I received the incorrect weight plates and am still waiting for the new set to be sent.”

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Posted 3 years ago

Thank you for your patience with this Hector. We apologize for the inconvenience and appreciate your understanding as we work to get you what you need. We are happy to hear that our customer service has been helpful during this time and we'll continue to do everything we can to ensure a positive experience.

Posted 3 years ago

“Outstanding customer service- amended an order very quickly and easily and provided super fast responses to other queries by email. Excellent product range and clear and easy to navigate website - and great prices! Highly recommend”

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Posted 3 years ago

Thank you for taking the time to leave a review! I'm so glad to hear that our customer service and website were helpful. We're always working hard to improve both of those areas, so your feedback is really valuable. Thank you again for shopping with us!

Posted 3 years ago

“I’m still waiting for the delivery”

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Posted 3 years ago

Hi Andrew, thank you for your review. I'm sorry to hear that the delivery has been delayed. Our fulfillment team is working hard to get your order out to you as soon as possible and we'll be in touch with updates on the status of this order. If there's anything else I can do at this point, please let me know!

Posted 3 years ago

“Great products with very fast delivery.”

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Posted 3 years ago

Thank you for the feedback Rodney! We're glad to hear that your order arrived quickly and that you're enjoying our products.

Posted 3 years ago

“Thanks for sending quickly.”

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Posted 3 years ago

Thank you for your feedback Gayle. We're glad to hear that our quick delivery was appreciated!

Posted 3 years ago

“Good quality”

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Posted 3 years ago

Thank you for the review, Luna. It's great to hear that your experience with Gym Direct was a good one! We're always looking for ways to improve our service and product offerings so I'll be sure to pass on your feedback. We hope you enjoy using our equipment in the future!

Posted 3 years ago

“Equipment, pricing and service is amazing! I would recommend to everyone I know :)”

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Posted 3 years ago

Thank you so much for your review, it's clear that you have had a great experience with us. We are always looking to improve our service and would love to hear from you if there is anything we can do better. If there is any equipment in particular that has helped make your workouts easier or more enjoyable please let me know! All the best.

Posted 3 years ago

“Great Prompt service received my items as advertised Thanks”

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Posted 3 years ago

Thank you for your review Philippa, I'm glad to hear our prompt service was appreciated. We're always happy to have the opportunity to provide great customer service and are happy that we were able to exceed your expectations! We want to make sure your next experience with us is worthy of 5 stars - how can we make that happen? Enjoy your new equipment!

Posted 3 years ago

“Don't sign people up for emails.”

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Posted 3 years ago

Hi there, we checked the email tied to this review and it's not subscribed to any of our marketing channels? The emails you've received are more than likely transactional emails related to orders or products - which are not classified as marketing emails. If you would like to be removed from our system completely, please let us know and we can do that for you.

Posted 3 years ago

“Affordable product and fast interstate shipping. Thank you!”

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Posted 3 years ago

Thank you for your review and feedback. We're glad to hear that we were able to meet your expectations with our product and service! We hope you enjoy your new products and if there is anything you need in future, don't hesitate in reaching out!

Posted 3 years ago

“I haven't received my order yet.”

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Posted 3 years ago

Hi Patrick, your item was on Pre-order, and was dispatched upon becoming back in stock on the 3rd of September - expected for delivery by the 7th. Unfortunately, Australia Post is currently experiencing pretty severe delays as there has been an outbreak of Covid at a few of their major Depots in Sydney. This is completely out of our hands but we have submitted a formal request for all tracking information to be updated to accurately reflect these delays. We deeply apologize on their behalf for the inconvenience and we will keep you in the loop.

Posted 3 years ago

“not yet received”

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Posted 3 years ago

Hi Peter - Unfortunately, Australia Post is currently experiencing pretty severe delays as there has been an outbreak of Covid at a few of their major Depots in Sydney. This is completely out of our hands but we have submitted a formal request for all tracking information to be updated to accurately reflect these delays. We deeply apologize on their behalf for the inconvenience and we will keep you in the loop.

Posted 3 years ago

“I haven’t received the product yet Order 90780”

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Posted 3 years ago

Hi Don, I've just double checked your order and your item was on Pre-order, and was dispatched upon becoming back in stock on the 3rd of September - expected for delivery by the 7th. Unfortunately, Australia Post is currently experiencing pretty severe delays as there has been an outbreak of Covid at a few of their major Depots in Sydney. This is completely out of our hands but we have submitted a formal request for all tracking information to be updated to accurately reflect these delays. We deeply apologize on their behalf for the inconvenience and we will keep you in the loop.

Posted 3 years ago

“Still haven't got it yet. Ordered weeks ago.”

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Posted 3 years ago

Hi there, I just double checked the order tied to this review and it was shipped with Australia Post. Unfortunately they have had an outbreak of Covid-19 in a few of their major depots and are experiencing some delays while their courier drivers self-isolate. We apologize on their behalf but at this stage it is out of our hands. We will 100% keep you in the loop and we have filed a formal request for all tracking data to accurately reflect these delays for you.

Posted 3 years ago

“Live close to the warehouse ordered items on 19 of August it’s now the 13 of September and items have not yet arrived very unhappy”

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Posted 3 years ago

Hi Darren, while we completely understand your frustration unfortunately these delays are largely out of our hands. Part of your order was a pre-order item and wasn't able to be dispatched until we received the item on the 3rd of September. Australia Post was the courier used and unfortunately they've reported major delays due to an outbreak of Covid-19 in a few of their depots. We apologize on their behalf but there isn't much we can do about this from our end. We have filed a formal request for all tracking data to be updated to accurately reflect these delays.

Posted 3 years ago

“Always love buying from GD”

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Posted 3 years ago

Thanks for taking the time to leave this review! I'm so glad you love our products and hope we'll be able to help you with any future purchases. All the best!

Posted 3 years ago

“Still waiting on the product to arrive, items were purchase on the 23rd of August and it's now the 13th Sept. No communication of when it will be arriving since the 3rd of Sept.”

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Posted 3 years ago

Hi Huong, from what I can see on our back end you Pre-Ordered a pair of dumbbells from us. These dumbbells did not become available for shipment until the 3rd of September, hence the pre-order. Upon dispatch, we were informed by Australia Post, of which was used to ship the dumbbells to you, that they were experiencing mass delays as a result of a covid-19 outbreak in a few of their depots. This is very much out of our control, but we can assure you we can filed a formal request for your tracking data to be updated to reflect the accurate status of your items and when you can expect them. We deeply apologize on their behalf!

Posted 3 years ago

Gym Direct is rated 4.4 based on 1,638 reviews