Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, 23-25, Mangrove Lane, Taren Point
Rating: 4.41

4.4 Rating 1,676 Reviews

84 %

of reviewers recommend Gym Direct

4.4

Based on 1,676 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 5 star review on 19th April 2025

Anand Merc****

Gym Direct 5 star review on 14th April 2025

Mohammed Naanouh Naa****

Gym Direct 5 star review on 13th April 2025

Mohammed Naanouh Naa****

Gym Direct 5 star review on 7th April 2025

Tony Gr****

Gym Direct 5 star review on 28th March 2025

Andrew Wal****

141

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great value & very happy with my new rack Upgraded my first squat rack (also bought from Gym Direct in 2013). Their racks definitely stand the test of time! Customer service and communication is also on point.”

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Posted 3 years ago

Thank you for your purchase Michael, we're so glad to hear that our products are standing the test of time! We take pride in crafting durable and high-quality equipment. It's nice to know that you've been happy with both our customer service and communication as well!

Posted 3 years ago

“Great quality equipment and fast shipping once stock was available!”

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Posted 3 years ago

Thank you for taking the time to leave a review Alexander. I'm glad that your experience with our company has been so positive, and we're very happy to hear all of this!

Posted 3 years ago

“Great customer service”

Gym Direct 5 star review on 8th November 2021

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Posted 3 years ago

Thank you for your review. We're so glad to hear that our customer service team has been able to help you out!

Posted 3 years ago

“As a returning Customer, I'm very happy with Gym Direct across their products, prices and service. We set up a home gym because of lockdown and have sourced most of our equipment from Gym Direct and wouldn't hesitate to buy again in the future.”

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Posted 3 years ago

Karl, thank you for your review and I'm glad to hear that our products are meeting your needs. We're always looking for ways to improve the shopping experience so if there is anything we can do better please let us know!

Posted 3 years ago

“Great service and products.”

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Posted 3 years ago

Thank you for your review, Rob. I'm so glad to hear that you had a great experience with us! We take pride in the quality of our fitness equipment and customer service. We are always happy to answer any questions or concerns about our products or services--we want to make sure everyone who shops at Gym Direct is satisfied with their purchase. Thank you again for taking the time to leave this review, we really appreciate it!

Posted 3 years ago

“Great service”

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Posted 3 years ago

Thank you for your review. We're glad to hear that we rated five stars and that you've had a great experience with our products and customer service!

Posted 3 years ago

“Quick dispatch and delivery. Very reasonable delivery fees for regional Australia. Would use again.”

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Posted 3 years ago

Thank you for taking the time to review your experience with us. Your feedback is really important and we're glad that we were able to exceed your expectations! If there's anything else you need, please don't hesitate to reach out.

Posted 3 years ago

“Gym direct were able to supply me with what i was after at a great price, beating other suppliers.”

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Posted 3 years ago

Hi Bailey, thanks for taking the time to leave a review! We're glad we were able to supply you with what you needed and that we beat out other suppliers. If there's anything else we can do for you in the future, please let us know!

Posted 3 years ago

“Good customer service. Quality products and quick transaction. Happy customer ✅✅✅”

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Posted 3 years ago

I'm so happy to hear you had a good experience with us John! We work hard on our customer service and we're glad that it shows. The quality of the products is also very important to us, we want them to last and be safe for your home. I'm glad this was reflected in your review as well. We hope you'll continue shopping with us in the future, thank you again for leaving such a great review!

Posted 3 years ago

“I'd had a terrible experience with getting a piece of equipment from another company so I wasn't expecting much this time around but I was completely wrong. Quick turn around, product is awesome too. Will definitely be purchasing from Gym Direct again in the near future.”

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Posted 3 years ago

Thank you for taking the time to review your experience with Gym Direct. We are so happy that we could help make this a good one! We're committed to delivering the best equipment and customer service possible and it's wonderful that you had such a good experience with us. Thank you again for taking the time to share this with others!

Posted 3 years ago

“Great service.”

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Posted 3 years ago

Thank you for your review. It is always great to hear that we are doing a good job! We will be sure to pass on your feedback of our service and products to the staff here at Gym Direct. I hope you have an amazing day!

Posted 3 years ago

“Quality gear quick delivery”

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Posted 3 years ago

Thank you for your review Simon! I'm glad to hear that our gear is quality and that you received it quickly. If there's anything we can do to improve your experience, please let us know.

Posted 3 years ago

“Solid functional piece of equip- ham roller”

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Posted 3 years ago

Hi Demi, thanks for your review! We're glad to hear that you like the ham roller and we appreciate your feedback.

Posted 3 years ago

Hi Demi, thanks for your review! We're glad to hear that you like the ham roller and we appreciate your feedback.

Posted 3 years ago

“Prompt delivery in a pandemic with good communications. Recommended & will use again.”

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Posted 3 years ago

Thank you for your review, Elizabeth. We are happy to hear that you were pleased with our service during the pandemic! We appreciate your trust in us and hope to continue delivering prompt deliveries of high-quality products.

Posted 3 years ago

“Great prices and products, reasonable delivery times as well given the circumstances.”

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Posted 3 years ago

Thank you for your review Isaac. We are glad to hear that the prices and delivery times were reasonable given your circumstances.

Posted 3 years ago

“Heavy but pasty managed.”

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Posted 3 years ago

“Faultless from start to finish. Thanks for your help GYM DIRECT.”

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Posted 3 years ago

Thank you for your review, I'm glad to hear that our service was faultless from start to finish. I'll be sure to pass on your feedback about the level of customer service we offer and how it contributed to a 5 star experience.

Posted 3 years ago

“Great service”

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Posted 3 years ago

Thanks for your review, Mark! We're glad to hear you found our service helpful and appreciate the time you took to share your experience with us!

Posted 3 years ago

“Great service”

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Posted 3 years ago

Thank you for your review, Mark. We're so glad to hear that our team provided you with a great service experience! In the future if there's anything we can do to improve your experience with us, please let us know and we will be sure to take it into consideration.

Posted 3 years ago

“Great customer service and transparency around order status. Keep up the great work.”

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Posted 3 years ago

Thank you for your review Glen. I'm glad to hear that our customer service has been helpful and that you appreciate the transparency we have around order status! We're committed to providing a great experience from start to finish, including tracking your package from fulfillment through delivery.

Posted 3 years ago

Gym Direct is rated 4.4 based on 1,676 reviews