Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, Taren Point
Rating: 4.41

4.4 Rating 1,642 Reviews

84 %

of reviewers recommend Gym Direct

4.4

Based on 1,642 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 5 star review on 8th February 2025

133

Anonymous

Anonymous // 01/01/2019

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“Products arrived timely and were of high quality.”

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Posted 4 years ago

“The product was delivered 2 weeks later then what I was told multiple times. Items were missing when delivered. Customer service from Chris was ordinary at best as I received the same excuse every time the order delivery date was pushed back.”

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Posted 4 years ago

“Great prices and fast service”

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Posted 4 years ago

“Fast delivery”

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Posted 4 years ago

“I love that Gym Direct has a good range of products and prices. I appreciate the communication on stock levels, and realise now is an unusual time of high demand. I'm looking forward to more products and stocks arriving so I can keep my home gym staying awesome.”

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Posted 4 years ago

“Delivery was quick, very well priced and quality plates! Will buy from here again.”

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Posted 4 years ago

“Quick, great service!”

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Posted 4 years ago

“I was a little confused when I received a message to say it was arriving for it not to appear for another week without any further information supplied.”

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Posted 4 years ago

“Good value for money, responsive to queries & fast reasonably priced shipping fee.”

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Posted 4 years ago

“Good experience ordering, however an improvement would be to call the customer when their order arrived at the warehouse, so they can make an appointment to pick it up.”

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Posted 4 years ago

“Dropped my phone in the toilet, had to travel across Sydney with no map, arrived at the appointment 40 mins late, their response was, "Great to see you mate, wait by your car, we'll get the items ready and pack them in for you". 10/10 service after what happened, thanks gym direct, made my day.”

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Posted 4 years ago

“Had to go to showroom to pick up dumbbell set. Everyone was very customer service focused. Took no time at all.”

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Posted 4 years ago

“Gym equipment is spot on. The delivery company they used didn’t deliver my items safely and items were lost in the packages . Still awaiting a reply for what I can do about that .”

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Posted 4 years ago

“Good fast delivery, no issues at all”

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Posted 4 years ago

“Great place to shop from. Best products with the most competitive prices ! Keep up the good work guys 👍🏻”

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Posted 4 years ago

“Very good pricing, happy with the quality of the product and fast shipping!”

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Posted 4 years ago

“Fantastic value and very upfront with delivery timeframes. Only issue I had was with an enquiry I raised that was never responded to. However, given the extraordinary circumstances of the times, I understand that there may have been a large volume of enquiries to respond to.”

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Posted 4 years ago

“Super quick shipping and great service!”

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Posted 4 years ago

“Arrived on time, good product, great price”

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Posted 4 years ago

“product as described, quick delivery, many thanks!”

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Posted 4 years ago

Gym Direct is rated 4.4 based on 1,642 reviews