Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, Taren Point
Rating: 4.41

4.4 Rating 1,604 Reviews

84 %

of reviewers recommend Gym Direct

4.4

Based on 1,604 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 5 star review on 21st November 2024

127

Anonymous

Anonymous // 01/01/2019

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“Very good product”

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Posted 2 years ago

“Quality product, good price”

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Posted 2 years ago

“Quick and easy to order. Product came promptly and in excellent condition.”

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Posted 2 years ago

Thank you for reviewing Gym Direct, Ian! We're so glad to hear that your experience with us was a positive one. I'm sorry to hear about the items not fitting properly--it sounds like our sizing information could have been more clear and I'll make sure it's updated in the future. Thank you again for taking the time to leave feedback, we appreciate it greatly as it helps us improve!

Posted 2 years ago

“Great communications an very impressed with delivery time all round great experience with gym direct 👍”

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Posted 2 years ago

Hi Ricky, thank you so much for the feedback. We're glad to hear that your experience with us was a good one and we appreciate your taking the time to review our services!

Posted 2 years ago

“Everything from the website, to tracking and delivery was phenomenal. The product is incredible and have been using and enjoying every moment since. Look forward to purchasing again to assist with the development of the home gym, as I won’t purchase anywhere else.”

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Posted 2 years ago

Michael, thank you for your review! We're so happy to hear that you are enjoying the product and we hope it will continue to help with your fitness goals. It sounds like you found a great deal on our site and were able to get everything delivered right away without any hassle. That's exactly what we want - gym equipment at the lowest possible price, delivered quickly and easily. We would love to hear from you again if there is anything else we can do for you, I'm sure our customer service team would be more than happy to assist in any way they can.

Posted 2 years ago

“Great service. Quite prompt to send out my item. Price was fair compared to other competitors”

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Posted 2 years ago

Thank you for your review, Xuan. I'm glad to hear that you received prompt service and our pricing was fair. We're always looking for ways to improve our service so we appreciate the feedback.

Posted 2 years ago

“Professional, quick delivery, great communication. Great selection of exercise eqiupment at competitive prices. I was updated with order status from despatch to delivery. Am very happy.”

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Posted 2 years ago

Thanks for your review. I'm delighted to hear that you're happy with our service and the equipment you ordered. If there's anything we can do to improve further, please let me know!

Posted 2 years ago

“Easy website to use, fast shipping and great quality products”

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Posted 2 years ago

Thank you for your feedback Mitchell, I'm glad to hear that our website was easy and user-friendly. We've been working hard on the site to make it more intuitive and easier to navigate - so thank you for taking the time to give us some constructive criticism! We're also glad you liked our products and shipping speed, this is something we take seriously here at Gym Direct. Our goal is always 100% satisfaction with every order and if there's anything we can do better in any area please let us know!

Posted 2 years ago

“Steel clubs Should come with a warning: HIGHLY ADDICTIVE GATEWAY TRAINING MODALITY. Gym Direct is simply the best way to purchase functional training kit online. Best prices, best service.”

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Posted 2 years ago

Thank you for the five star review, Jedidiah! We're so happy to hear that our service and prices have been a great fit for your needs. We appreciate hearing about how our steel clubs have helped you get into functional training with such ease. Our goal is always to provide the best possible experience in every aspect of what we do and it sounds like we've done just that! Thank you again for taking the time to leave a review--we hope this was helpful information as well as enjoyable reading.

Posted 2 years ago

“Have ordered a multiple times from Gym Direct and the service is always great with good communication about delivery. They take time to check order details by phone if there are potential problems before dispatching which is excellent.”

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Posted 2 years ago

Thank you for your feedback Fiona, we're glad to hear that our customer service is up to scratch. We take pride in the quality of our products and services so it's great to know that this is reflected in your experience with us. We appreciate you taking the time to leave a review and will share it with those involved in order processing so they can see how their efforts are appreciated!

Posted 2 years ago

“Took 6 days to dispatch and another 4 to arrive. Products are good quality though.”

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Posted 2 years ago

“Still waiting for my order”

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Posted 2 years ago

“Having just assembled my Gym Direct order it appears like quality home gym equipment. Having previously ordered from another online “gym” store I’ll not go back. Great tracking and order updates. Remember order home gym quality that’s what you get. Order professional gym quality and you get stuff that’ll survive a lifetime and some.”

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Posted 2 years ago

“Great product, great service”

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Posted 2 years ago

“Excellent very happy”

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Posted 2 years ago

“Very good prices, excellent rewards program and great selection.”

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Posted 2 years ago

“my experience may be atypical since i ordered during Covid. i was aware when i ordered that delivery times were under strain. it still boggled my mind how long things took. but i didn't let it worry me too much since they had warned me. i guess it took more than a month for stuff to arrive. the great things that happened however well outway any others: 1. they called me and advised me that my order included an item less suited to my purpose than i had thought. they suggested an alternative. the alternative they suggested is my favourite 2. the actual equipment is very sturdy and was very easy to assemble 3. the delivery process when it happened was good and i could track it which helps. 4. the olympic weights that are colourful and large fill me with joy and me feel like a God - so much nicer to lift in my mind So a very good experience and I would recommend these people.”

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Posted 2 years ago

“I haven’t received it yet”

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Posted 2 years ago

“We would love to do that however we still have not received our product to give a good review. More than happy to give one once we have received it. Cheers”

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Posted 2 years ago

“Excellent service, and great value products as always.”

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Posted 2 years ago

Gym Direct is rated 4.4 based on 1,604 reviews