Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, 23-25, Mangrove Lane, Taren Point
Rating: 4.41

4.4 Rating 1,676 Reviews

84 %

of reviewers recommend Gym Direct

4.4

Based on 1,676 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 5 star review on 19th April 2025

Anand Merc****

Gym Direct 5 star review on 14th April 2025

Mohammed Naanouh Naa****

Gym Direct 5 star review on 13th April 2025

Mohammed Naanouh Naa****

Gym Direct 5 star review on 7th April 2025

Tony Gr****

Gym Direct 5 star review on 28th March 2025

Andrew Wal****

141

Anonymous

Anonymous // 01/01/2019

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“Excellent customer service, good products.”

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Posted 2 years ago

“Not delivered yet in spite of chatting with Michael and promise of delivery on 24th June”

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Posted 2 years ago

Hello David, I'm sorry to hear that you have yet to receive your order. I can assure you that we are doing everything in our power to get it delivered as soon as possible. Our team is working hard to ensure that all orders are shipped as soon as possible. I apologize for the inconvenience this has caused and I would like to thank you for your patience and understanding. If there is anything else I can do for you, please do not hesitate to let me know. Thank you,

Posted 2 years ago

“Happy with the purchasing experience.”

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Posted 2 years ago

“Awesome as always. Fastest delivery in the universe. Great product cheers.”

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Posted 2 years ago

“Gym direct have always had great quality products for very competative prices, I always check out Gym Direct first, great company to deal with.”

Gym Direct 5 star review on 29th June 2022

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Posted 2 years ago

Hi Steven, What an awesome setup, we are so happy you are enjoying the equipment, keep killing those workouts and take care :)

Posted 2 years ago

“Fast shipping.”

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Posted 2 years ago

Hi Sean, We appreciate the 5-star review and we are glad we could provide a fast clean service. Thank you.

Posted 2 years ago

“I received what I ordered and the price was good but delivery was too slow. It was several days before the items where packed by the warehouse and the warehouse is only 1 hour drive from my house!”

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Posted 2 years ago

“Prompt delivery (within two weeks or so), after being told the item was not in stock at the time of order. The delivery driver could have been a bit more customer-oriented - the item was dropped at the front door without any notification of its delivery ie., no doorbell or knock. If that had happened the item could have been dropped at the front of the garage door and both the driver and myself would have saved some energy. Despite that however the item is of good quality and finish, and I am enjoying using it.”

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Posted 2 years ago

“Great product. Easy to order, easy pick up, returned one item only because it wasn’t required. No problem at all. Money refunded immediately. Customer service outstanding.”

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Posted 2 years ago

“I ordered the Muscle Motion Bumper Plate and Barbell Storage Rack for very small gym room. The unit is small but extremely strong for its size. It fitted in a small area with no restrictions on being able to access both sides of the rack. I’m really impressed with the rack, the very competitive price and most of all the service I was provided by Gym Direct. The delivery service was very quick. I will definitely use Gym Direct again”

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Posted 2 years ago

“Still have not received my order”

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Posted 2 years ago

Hi Cam, I'm sorry to hear that you have yet to receive your order. Can you please reach out to our support team at sales@gymdirect.com. They will be more than happy to help get this sorted out for you. Thank you, Gym Direct

Posted 2 years ago

“Very impressed with Gym Direct, excellent communication and very prompt delivery.”

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Posted 2 years ago

Thank you for choosing Gym Direct, Michelle! I'm glad to hear that you're impressed with our communication and delivery. We strive to provide the best possible customer service and appreciate your business.

Posted 2 years ago

“Good coms online, item arrived slightly damaged which looked to be during the handling process (damaged box) - recommended.”

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Posted 2 years ago

Hi David, thanks for your review of Gym Direct! I'm glad to hear that you found our communication online good but sorry that the item arrived slightly damaged. Unfortunately, damage during the handling process is something we can't avoid sometimes. I'm sorry about any inconvenience this caused you. I would recommend that you contact us directly if you have any further problems with your order as we would be more than happy to help resolve them. Thanks again for your feedback and I hope you'll continue to shop with us in future.

Posted 2 years ago

“Quality item very good communication”

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Posted 2 years ago

“Awesome customer service, very fast delivery and products are five star ⭐️”

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Posted 2 years ago

“Efficient delivery”

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Posted 2 years ago

“Brilliant product and super fast service. The plate rack is well designed and strong.”

Gym Direct 5 star review on 13th June 2022

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Posted 2 years ago

“Terrible rack and bench. I had to throw it away in the bin.”

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Posted 2 years ago

Hi Andrew, sorry to hear you had such a bad experience with our rack and bench. We take product quality seriously and would love to get more information from you about what went wrong. Please email us at support@gym-direct.com so we can help rectify the situation. Thank you, Gym Direct

Posted 2 years ago

“Wrong size for what i wanted.. not specified in your description”

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Posted 2 years ago

Hello Paul, Thank you for taking the time to leave a review. I am sorry that the size of the product you received was not what you were expecting. It is very important to us that our customers are happy with their purchases and we try to be as clear as possible in our product descriptions. If you have any further questions or concerns, please do not hesitate to reach out to us. We would be happy to help in any way we can. Sincerely, The Gym Direct Team

Posted 2 years ago

“I bought a leg extension from gym direct was so sceptic as I only buy from eBay and don't trust Alot of websites. I paid for the peg extension on a Monday by the following Monday my product had arrived.”

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Posted 2 years ago

Gym Direct is rated 4.4 based on 1,676 reviews