Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, 23-25, Mangrove Lane, Taren Point
Rating: 4.41

4.4 Rating 1,676 Reviews

84 %

of reviewers recommend Gym Direct

4.4

Based on 1,676 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 5 star review on 19th April 2025

Anand Merc****

Gym Direct 5 star review on 14th April 2025

Mohammed Naanouh Naa****

Gym Direct 5 star review on 13th April 2025

Mohammed Naanouh Naa****

Gym Direct 5 star review on 7th April 2025

Tony Gr****

Gym Direct 5 star review on 28th March 2025

Andrew Wal****

141

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent equipment (16kg kettlebell), very competitive pricing, quick and safe delivery considering current circumstances and good communication. Excellent experience.”

Helpful Report

Posted 3 years ago

“great product and excellent service”

Helpful Report

Posted 3 years ago

“Quick delivery and easy to deal with.”

Helpful Report

Posted 3 years ago

“Very good thanks”

Helpful Report

Posted 3 years ago

“Awesome products at great prices, have bought heaps over the years and they are still going strong, from bench, to bumpers, dumbbells, always great quality”

Gym Direct 5 star review on 31st January 2022

Helpful Report

Posted 3 years ago

“Online ordering was very easy. The staff was very friendly and helpful when I picked up my order.”

Helpful Report

Posted 3 years ago

“Great prices and quality products, very happy with my purchases! A bit of a delay due to the pandemic but nobody can do anything about that, so it’s not a problem.”

Helpful Report

Posted 3 years ago

“Excellent service and delivery. Very detailed instructions on putting my half rack and bench together. Good quality especially for the price. Very happy with purchase and quality”

Helpful Report

Posted 3 years ago

“Amazing quality, really good price. Extremely happy with Gym Direct!”

Helpful Report

Posted 3 years ago

“Great product. Worth the money.”

Helpful Report

Posted 3 years ago

Thank you for your review, Antony. I'm so glad to hear that you think the product is worth the money! We're always looking for ways to improve our members' experience and we will look at any suggestions you have as well. I hope this email finds you well and thank you again for being a part of #GDFitfam

Posted 3 years ago

“Online ordering was quick and easy. Continual communications on how our order was progressing. Prompt delivery. Equipment is great.”

Helpful Report

Posted 3 years ago

Thank you for your review, Tania! I'm glad to hear that you enjoyed the process of ordering from our site and we hope to be able to continue providing great customer service as well as quality equipment.

Posted 3 years ago

“Very happy with service. With delivery delays I expected it to take awhile but it arrived super quick and exactly as described. Very happy!”

Helpful Report

Posted 3 years ago

Hi Yasmin, thanks for taking the time to leave a review! I'm so happy to hear that you are enjoying your new equipment. I have passed this feedback on to our warehouse team, and they will be working hard to ensure that orders are shipped out as quickly as possible. I understand how frustrating it can be when you're waiting for an order and appreciate your patience in this instance. Thanks again for choosing Gym Direct!

Posted 3 years ago

“Purchased roman rings/straps Ordering was easy and I received tracking advice from the get-go. Very happy with quality of product. Thank-you!”

Helpful Report

Posted 3 years ago

Mark, thank you for your review and feedback! We appreciate the time you took to share with us. I'm glad that our customer service was able to answer all of your questions in a timely manner and provide you with updates on the status of your order. I'm sorry we were not able to get back to you sooner when we saw an issue with the shipping address - this is something that should have been resolved promptly so please accept my apologies for any inconvenience this may have caused. At Gym Direct, we are committed to providing 100% satisfaction guaranteed by ensuring all customers receive their orders as quickly as possible. Our team will be happy to help if there's anything else we can do for you at any point in the future!

Posted 3 years ago

“Very happy with both product and service. Definitely buy from you guys again”

Gym Direct 5 star review on 1st January 2022

Helpful Report

Posted 3 years ago

“I bought a good hand weights rack at a reasonable price - easy to put together and solidly built. I stopped in at the warehouse and the staff were very helpful and friendly.”

Helpful Report

Posted 3 years ago

Thank you for your review and I'm glad to hear that you found our warehouse staff helpful. We're proud of the products we offer and hope to continue providing an excellent customer experience.

Posted 3 years ago

“Really solid bench. Easy to construct following the instructions. Shipping was quick too”

Helpful Report

Posted 3 years ago

Thank you for your review, Mitchell! We're glad to hear that the bench is easy to assemble, and we'll pass on your feedback about shipping.

Posted 3 years ago

“Great online shop, really appreciate the communication about orders and follow ups regarding delivery! Everything arrived quickly and easy to understand instructions and great price!”

Gym Direct 5 star review on 29th December 2021

Helpful Report

Posted 3 years ago

Hi Ella, thank you for taking the time to leave this review! We're so glad that you found our online shop easy to use and appreciated the communication about your order. We aim to provide excellent value with affordable prices and speedy delivery. I'm sorry that we don't have any offers at the moment but please keep an eye out for one in future as they are something we run periodically.

Posted 3 years ago

“Pulley tower is a great product, not as smooth as commercial but the price makes up for it.”

Gym Direct 5 star review on 28th December 2021

Helpful Report

Posted 3 years ago

Thank you for your review Wei! We're glad to hear that our pulley tower is a great product, and the price makes up for any differences from commercial products.

Posted 3 years ago

“These guys are professionals when it comes to supplying fitness equipment. Been shopping for my equipment with them for a couple of years and great service and no issues at all. My favorite is their rubber hex dumbbells - you'd never look back. Great range of products at highly competitive prices, though I don't think you'll find cheaper for the quality. I simply don't need to shop around or elsewhere.”

Helpful Report

Posted 3 years ago

“Quick delivery and the equipment is high quality and exactly as described.”

Gym Direct 5 star review on 26th December 2021

Helpful Report

Posted 3 years ago

Gym Direct is rated 4.4 based on 1,676 reviews