Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, Taren Point
Rating: 4.41

4.4 Rating 1,604 Reviews

84 %

of reviewers recommend Gym Direct

4.4

Based on 1,604 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 5 star review on 21st November 2024

127

Anonymous

Anonymous // 01/01/2019

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“I ordered 50 individual items for a recent gym opening in Toowoomba including some large items. Freight was very reasonable and everything turned up as described. Small delay of a few days due to size of order but this was communicated well via customer service.”

Helpful Report

Posted 2 years ago

Thank you for your order, Savannah! I'm glad to hear that you were happy with the freight rates and that everything arrived as described. I apologize for the delay in shipping, but I'm glad it didn't cause any major issues. Thank you again for your business and we hope to work with you again soon. - GD

Posted 2 years ago

“Rubbish service, rubbish product.”

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Posted 2 years ago

Thank you for your feedback Jason. We're sorry to hear that you didn't have a good experience with our product. Our team strives to provide a great customer experience and we would love the opportunity to speak with you further about your experience and see how we can improve. Please reach out to us at sales@gymdirect.com.au so that we can help resolve any issues you may have had. - GD

Posted 2 years ago

“Great selection of products, great pricing, fast shipping. Best equipment supplier for setting up a small home gym around.”

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Posted 2 years ago

Thank you for choosing Gym Direct as your supplier of fitness equipment, and for leaving such a positive review. We're glad to hear that you found our selection of products to be great, our prices to be great, and our shipping to be fast. We appreciate your business and look forward to serving you in the future. - GD

Posted 2 years ago

“Um ... interesting that I have received this request before I have received the product. Perhaps you could consider going with a courier who provides a quicker service.”

Helpful Report

Posted 2 years ago

Hello Danny, Thank you for your review. I'm sorry to hear that you have not yet received your product. We always try our best to get products out as soon as possible, and we apologize for any inconvenience this may have caused. We have our team looking into this for you now to see where the couriers are up to with the delivery, once we get an answer we will be back to you ASAP. - GD

Posted 2 years ago

“Easy website to navigate. Pick up was on very short notice, but was given a “no problem” response, and order was ready when I arrived. Everything, both online and in-person, has been no fuss.”

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Posted 2 years ago

Thank you for choosing Gym Direct, Peter. I'm glad to hear that you found our website easy to navigate and that we were able to accommodate your last-minute pickup request. Our goal is always to provide a hassle-free experience for our customers, so it pleases me to know that we succeeded in doing so for you. Thanks again for your business and have a great day. - GD

Posted 2 years ago

“Even know you didn’t have my order in stock and wasn’t quite sure when they would arrive. You gave me a call and was happy to give me a refund or can wait for them to arrive. It was awesome to have an option. I decided to wait and when I received them they have made a big difference to my training, so glad I waited”

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Posted 2 years ago

Thank you for your order, Sante! I'm glad to hear that our customer service was able to help you out and that you're happy with the product. Thank you for choosing Gym Direct and we hope to see you again soon. - GD

Posted 2 years ago

“Great company to deal with.”

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Posted 2 years ago

Thank you for choosing Gym Direct, Michael! We're so glad to have you as a customer and appreciate your kind words. - GD

Posted 2 years ago

“Very good quality and fast delivery”

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Posted 2 years ago

Thank you for choosing Gym Direct, Teyana! We're so glad to hear that you're happy with the quality and delivery of your purchase. If there's anything else we can do to make your experience better, please don't hesitate to let us know. We appreciate your business and look forward to serving you again in the future. - GD

Posted 2 years ago

“Excellent service and great products”

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Posted 2 years ago

Thank you for choosing Gym Direct and leaving such a positive review, we really appreciate it! Our team works hard to provide excellent service and quality products, so it great to see that reflected in your experience. We hope you'll continue to shop with us in the future. - GD

Posted 2 years ago

“Buying from you guys is always so easy and quick. Excellent quality equipment aswell.”

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Posted 2 years ago

Thank you for choosing Gym Direct, your satisfaction is our top priority. We're glad to hear that you have had a positive experience with us and our equipment. Thank you for your business and we hope to continue serving you in the future. - GD

Posted 2 years ago

“I am being sent this review before the item has arrived. I received no updates while the order was processed for more than 12 weeks. The courier has had the item for 2 weeks and when they decide to pick a day for delivery there is no discussion on dates only my options for drop off.”

Helpful Report

Posted 2 years ago

Hi Nick, thanks for leaving a review. I'm sorry to hear you haven't had a good experience with us so far. I can see one of the Gym Direct staff members is already in contacts with the courier and will be in contact with you shortly regarding the matter. Thanks, Gym Direct

Posted 2 years ago

“Excellent quality, fast delivery and overall great product! Price is amazing 👍🏻”

Helpful Report

Posted 2 years ago

Thank you for your kind words, Renne! We're so happy to hear that you're enjoying your Gym Direct experience. Our team works hard to ensure each and every customer has a great experience, from quality products to fast delivery. We appreciate your business and thank you for recommending us to others. - GD

Posted 2 years ago

“Still waiting for equipment to arrive.”

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Posted 2 years ago

Hi Terri, Thank you for leaving a review. I'm sorry to hear that you're still waiting for your equipment to arrive. We have our team looking into this for you and will be in contact shortly, Thank you for your patience and have a great day! - GD

Posted 2 years ago

“Gym Direct: best online deals.”

Gym Direct 5 star review on 7th October 2022

Helpful Report

Posted 2 years ago

Thank you for choosing Gym Direct, Ray! We're so glad you're happy with your purchase. Our team works hard to bring you the best online deals on fitness equipment and we're thrilled that we were able to exceed your expectations. If there's anything else we can do to help make your fitness journey a success, please don't hesitate to let us know. We hope to hear from you again soon! - GD

Posted 2 years ago

“Good price and good speed in delivery. Best was the comparatively low shipping costs compare to other fitness material shops.”

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Posted 2 years ago

Thank you for your review, Joseph! We're glad to hear you're happy with our prices and shipping costs. We hope you continue to enjoy your Gym Direct gear! - GD

Posted 2 years ago

“Amazing service and quick delivery”

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Posted 2 years ago

Thank you for choosing Gym Direct and leaving this 5-star review, we really appreciate it! We're so happy to hear that you're enjoying your new equipment and that our service was up to par. Thank you for the opportunity to recognize our team, they work hard every day to make sure our customers are happy. If there is anything else we can do for you in the future, please don't hesitate to let us know. Thanks again for choosing Gym Direct! - GD

Posted 2 years ago

“Very fast delivery and cheaper, decent products! Recommend”

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Posted 2 years ago

Thank you for choosing Gym Direct, Mattia! We're glad to hear you're happy with our products and service. We appreciate your business and hope to serve you again in the future. -GD

Posted 2 years ago

“I need an inexpensive and simple storage rack for me existing weights. The weight rack from GymDirect was perfect. Ordering process was simple and it arrived within a couple of days.”

Helpful Report

Posted 2 years ago

Thank you for choosing the GymDirect weight rack! We're glad to hear that you found it easy to order and that it arrived quickly. We hope you find the rack to be a helpful addition to your home gym. - GD

Posted 2 years ago

“Quality equipment, sale and delivery process easy. Tracking right through to delivery at the door we’ll communicated”

Helpful Report

Posted 2 years ago

Thank you for choosing Gym Direct, Nathan! We're so glad to hear that you found our equipment to be of high quality and that the sale and delivery process was easy for you. It sounds like you had a great experience with us from start to finish, and we appreciate your taking the time to leave a review. We strive to make the customer experience as smooth as possible, so it's great to know that we succeeded in this instance. We hope you'll continue to shop with us in the future! - GD

Posted 2 years ago

“Easy to order, product was exactly as shown on the website. Item was delivered within days.”

Helpful Report

Posted 2 years ago

Thank you for choosing Gym Direct, Sanj! We're glad to hear that you found our website easy to navigate and that the product arrived as expected. Thank you for your business and we hope to serve you again in the future. - GD

Posted 2 years ago

Gym Direct is rated 4.4 based on 1,604 reviews