Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, Taren Point
Rating: 4.41

4.4 Rating 1,606 Reviews

84 %

of reviewers recommend Gym Direct

4.4

Based on 1,606 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 5 star review on 25th November 2024

129

Anonymous

Anonymous // 01/01/2019

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“I ordered a concept 2 rowing ergo from gym direct as it was advertised as being in stock ? It was sold out everywhere, so I went with Gym direct as I thought I should have it in a few days... It’s now a month later and still nothing. I rang gymdirect after about a week to find out that they advertised wrongly to get my business., they did not have a concept 3 either ! I was quite upset with the person at gymditect who admitted, that their advertising was misleading. He offered me to cancel, but promised that as soon as the next concept 2 would arrive they would let me know and send it per express. Indeed I received an email 2 weeks ago , but still nothing arrived. It’s over a month s now . There was no apologies, gym direct uses misleading advertising to get customers and then does not deliver. As I paid full price now over a months ago I am extremely frustrated. Please be aware with misleading promises by gym direct .”

Gym Direct 1 star review on 8th February 2021

Helpful Report

Posted 3 years ago

Dear Mr. Jens - Ulrich, Thank you for your review and feedback. As spoken this morning, we have looked back your purchase record and confirmed that you placed this Pre - Order item back in 2nd Jan 2021 and website advertised ETA for product availability was from end of Jan 2021 onward. Fortunately stock came back earlier than we expected and your order been dispatched and shipped on 27th Jan 2021. However due to Perth COVID19 lock down , no freight company been operated and therefore, your goods still been hold in Perth depot. We are doing our best to get your goods out ASAP from Perth depot. However we are shock that you were not willing to understand the situation and terminated phone call conversation abruptly; We also disappointed to be accused that we mislead the information as we are honest business company and been trading for over 13 years. We are not able to change stock status after order been placed. As discussed, please contact us and confirm if you wish to continue with the delivery; Otherwise we are more than happy to cancel the delivery and refund you in full if you are not happy with our service. Thank you Jens Gym Direct

Posted 3 years ago

“I was extremely impressed with the customer service I initially received when I was placing orders. Unfortunately it went down hill after that and my emails/phone calls didn't get returned and I had to constantly chase up updates.”

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Posted 3 years ago

“Thank you Gym Direct, my equipment was delivered quickly and the products are great.”

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Posted 3 years ago

Thank YOU Leanne, for being an awesome customer! We are so happy that you had a positive experience with us and hope you are happy with your purchase. Have a fantastic day!

Posted 3 years ago

“Easy to order, only took a couple of days to arrive from the time I ordered. Excellent service and quality of equipment. Couldn't be happier. Thank you Gym Direct.”

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Posted 3 years ago

We are so happy to hear that you were happy with your order and delivery times Robyn. Thankyou for taking the time to leave us some feedback and hope you are enjoying your products!

Posted 3 years ago

“Whilst we appreciate the dumbell rack, the approach and inflexibility with respect to the delivery / leave at front door when living inner city seemed unreasonable and irritating. To not be able to receive even a notification of the date it would be delivered and the approximate time in such a scenario caused a lot of issues. A lot of companies have significant order volumes and do the courtesy of informing customers accordingly. To say this is not possible seemed unprofessional and a little dismissive of a reasonable request. Below to then ask if the order was delivered on time is ridiculous given you don't advise the approximate time the order would be delivered.”

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Posted 3 years ago

“Fast at processing and product is consistent with what is advertised.”

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Posted 3 years ago

“Easy to order and quick delivery. Great product, very happy.”

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Posted 3 years ago

Your happiness makes us happy Anthony! We're so happy you had a positive experience with us. Thankyou for taking the time to leave us a review.

Posted 3 years ago

“Shipping is fast and package is well packed. Quality of product is good. I will recommend Gym Direct to my family and friends.”

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Posted 3 years ago

We are so pleased to hear that you had a positive experience with us. Thankyou for choosing Gym Direct, and for being such an awesome customer!

Posted 3 years ago

“Decent products, customer service alright, service in general could be better. Delivered one order in multiple trucks on different days. Labels items in stock that aren’t in stock. But overall some decent items.”

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Posted 3 years ago

“Received notification that delivery was on its way back in 12th Jan 2021. The order never arrived.”

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Posted 3 years ago

“Great experience dealing with Gym Direct. Fabulous rower.”

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Posted 3 years ago

We're so happy that you had a positive experience with us Jenny. All we could ever want as a company is for our customers to be satisfied with quality service and product. Thankyou for taking the time to validate this for us! Have a beautiful day!

Posted 3 years ago

“Good service and good price”

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Posted 3 years ago

“After reading some unfavourable reviews I was a little concerned about placing an order, but Gym Direct had exactly what I wanted and at a good price. My concerns were completely unnecessary, as Gym Direct promptly responded to my order, kept me informed throughout the process, and the item was even delivered a day earlier than I expected. I really couldn't have asked for better and will look to Gym Direct for any future gym/sporting needs. Thanks heaps!”

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Posted 3 years ago

We are so happy to hear that you took a chance on us despite any reviews that were off-putting, and even more happy that you had such a positive experience with us! We really appreciate the fact that you went out of your way to write us such a positive review, and thank you for choosing Gym Direct. Have a beautiful day!

Posted 3 years ago

“Great service from a proper wholesale outlet. Is what it says in the tin - gym gear direct to you.”

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Posted 3 years ago

Reading reviews like this makes our day. All we could ever ask for as a company is for our customers to be happy with our service and quality of stock. Thankyou for your continued support, and for choosing Gym Direct to supply your gym needs! Have a great day!

Posted 3 years ago

“Great service, Fast delivery, Great Products. I Highly recommend Gym Direct”

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Posted 3 years ago

What a lovely review to read! Thankyou for taking the time to leave us such a positive review Gareth, we truly appreciate it. Have a lovely day!

Posted 3 years ago

“Excellent product”

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Posted 3 years ago

Thankyou for taking the time to leave such a positive review! We really appreciate it!

Posted 3 years ago

“Have good products. But I was disappointed when part of my order I paid for was missing with no explanation and it took two emails before I received an answer, stating that they were unable to be located in the warehouse.”

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Posted 3 years ago

“Delivery takes too long hurry it up”

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Posted 3 years ago

“Premium qaulity kettlebells at a great price definitely going to buy more, was an issue with delivery but notified them and they got it sorted in no time at all. Repeat customer for sure.”

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Posted 3 years ago

We're so sorry to hear that there was a bit of a hiccup with your order Brogan, but are so glad that we were able to get it sorted out for you. Your loyalty means the world to us!

Posted 3 years ago

“Quick delivery, good communication updates, and quality product. I can highly recommend Gym Direct as their service and pricing was top notch.”

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Posted 3 years ago

What an incredible review Miranda! Thankyou for posting such kind words. We truly appreciate your support and ecstatic that you chose Gym Direct for your equipment. Have a great day!

Posted 3 years ago

Gym Direct is rated 4.4 based on 1,606 reviews