Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, Taren Point
Rating: 4.41

4.4 Rating 1,640 Reviews

84 %

of reviewers recommend Gym Direct

4.4

Based on 1,640 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 5 star review on 8th February 2025

133

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to deal with. Quick delivery.”

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Posted 3 years ago

Thankyou for taking the time to give us a 5 star review Maree! We're happy that you're happy!

Posted 3 years ago

“You guys are the best. I returned parallettes (poor quality) and swapped them onto something else with no dramas. Sort out your supply and I’ll see you every month!”

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Posted 3 years ago

We're always very disappointed to hear about such circumstances but are very glad that we were able to resolve it quickly for you. Thankyou for being so loyal, and so patient! As for stock levels, we completely understand your frustration! Shipments have been a little delayed due to the current global situation but we are working on rectifying this swiftly! If you have any questions or queries please do not hesitate to contact us directly. We take care of our regular customers! - Gym Direct

Posted 3 years ago

“Easy to order, fast delivery! Quality product, very happy with my purchase”

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Posted 3 years ago

Reviews like this make our day! We're so happy you had a positive experience with us Michelle, thankyou for choosing Gym Direct!

Posted 3 years ago

“Easy and quick to order online. Sidney (Alonso) was also great to deal with via email and even moreso in person - friendly and super helpful. My order was delivered very quickly and was well packaged. Highly recommend!!”

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Posted 3 years ago

Wow, what a lovely review Nicole! Thankyou for taking the time to leave us such a positive message. We're very glad that Sidney was able to be of such help to you and that you were happy with our service. If there is every anything you need in future, please do not hesitate to contact us directly. Sidney, or another member of our sales team will be more than happy to help you with your order decisions. Have a great day!

Posted 3 years ago

“Excellent product and the most competitive freight prices. Delivery from NSW to North Qld within a week. Will definitely be ordering again from this business 👍”

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Posted 3 years ago

Thanks for the review Nathan! We're ecstatic we were able to get your order to you so quickly and even more so that you were happy with your products overall. Nothing makes us happier than customer satisfaction! Have a great day!

Posted 3 years ago

“Very good delivery and quick as well”

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Posted 3 years ago

We're so happy to hear you had a great experience with us! Thankyou for taking the time to leave us a review, we really appreciate it!

Posted 3 years ago

“I bought a pair of 27.5 kg dumbbells only to receive one. I have been informed by gym Direct the the other was lost in transit and another one will be reshipped. After several phone calls and a week later waiting I'm still waiting”

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Posted 3 years ago

Hi Andrew, As to our previous emails, we have a new 27.5kg Rubber Hex Dumbbell being dispatched to you, this will be arriving very shortly and you should have received a tracking number, we have tried our best to retrieve the first dumbbell from our couriers and have been in contact with you for this. Thank you.

Posted 3 years ago

“Really good to deal with the only issue has been the delays in getting some stock in store on account of Covid etc and not sure if your notify me when stock back in store option actually works”

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Posted 3 years ago

Thankyou for leaving us a review! We share your frustration in regards to stock levels and appreciate your patience. Indeed, Covid is to blame in terms of late shipments but we've been working swiftly to resolve this as quickly as possible. You will 100% be notified if you selected the 'Notify Me' option! If you have any other questions please do not hesitate to contact us directly to answer any more specific questions you may have. Have a great day!

Posted 3 years ago

“Prompt service and delivery and great product. Thank you”

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Posted 3 years ago

We're so happy to read that you had a pleasant experience with us Jennifer. Thankyou for taking the time to rate and review our service, we truly appreciate hearing back from our customers. Puts a huge smile on our faces!

Posted 3 years ago

“keep getting emails when i unsubscribe.... awesome!”

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Posted 3 years ago

Thank you for the review and we just want to make sure you have pressed the unsubscribe button located at the bottom of the email you have received, if not we have our team looking into your email to remove it from the list. We do apologize and will make sure this is resolved on our end. Thank you. - Chris (Gym Direct)

Posted 3 years ago

“Always great prices and great products. Always my first stop for Gym equipment”

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Posted 3 years ago

Thankyou for your lovely review Steven! We appreciate all of your kind words and are grateful for your thoughtfulness!

Posted 3 years ago

“Fast delivery and the products were exactly as expected, high quality and well priced”

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Posted 3 years ago

We've got huge smiles on our faces reading this! All we want as a company is for our customers to be satisfied, and for our products and services to be the best that they can be. Reviews like this help us correct our ways and achieve this overall - so thankyou for taking the time to write this up. We truly appreciate this, and you!

Posted 3 years ago

“My order has yet to be delivered. Ordered 14/02 and now 02/03 and order has not been completely delivered as promised by 18/02. Very disappointing. Part of my order has been travelling on courtier between Vic and NSW on 4 occasions so far and has still not been delivered to me.”

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Posted 3 years ago

Hi Amanda, We appreciate your review and rest assured we have our dispatch team getting in contact with our couriers to locate your order and move it forward through depots, all items have left our warehouse and are currently in the hands of Direct Freight, all is being done to resolve the transportation troubles and we will get it to you ASAP. Sorry for the inconvenience and our dispatch team will be in contact shortly. - Chris (Gym Direct)

Posted 3 years ago

“Helpful and courteous staff with good product knowledge”

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Posted 3 years ago

Thankyou for your review Robert. We're very happy to hear you had such a good experience with us. If theres anything you need in future please do not hesitate to contact us directly and we'll be sure to help you as quickly as possible!

Posted 3 years ago

“Excellent products, excellent communication, fast delivery. Will be buying again.”

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Posted 3 years ago

Thankyou so much for your kind words Steve. You've left us very kind words in the past and we thank you for your continued support. There is nothing that makes us happier than customer satisfaction!

Posted 3 years ago

“Love the pump weight set. Comfortable grip, looks good and because of the shape it does not roll.”

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Posted 3 years ago

Ivanka, we're so happy that you're happy and enjoying your Pump Set! We hope its adding some colour and intensity to your gym setup and routine!

Posted 3 years ago

“I have placed 2 orders with gym direct. Both times I have received great product information prompt delivery and great products. I would recommend Gym Direct for your gym equipment requirements. I had 1 minor issue with 1 item and it was delt with in a timely manor. So after sales support is good also. Regards Graeme”

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Posted 3 years ago

Graeme we cannot thank you enough for your kind words. Hearing reviews like this validate to us that we are on the right track as a company. Thank you for taking the time to write to us and we truly appreciate your support. If theres anything you ever require in future, please do not hesitate to contact us directly. Have a great day!

Posted 3 years ago

“sSuper fast service and delivery - love the coloured weights - had damaged stock delivered (probably the couriers fault), however they immediately sent out a replacement. Will definitely use them again. Very happy with my order and service.”

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Posted 3 years ago

We're so sorry about your order! We always check our products before shipping but of course can't control what happens during transit. We are however so glad we were able to sort this out for you promptly, as your happiness and satisfaction is all we want! Thankyou for taking the time to leave us a review Claire, we really appreciate it!

Posted 3 years ago

“Very quick service. And very funny instructions.”

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Posted 3 years ago

We're so thankful that you had a good experience with us, and that you took the time to leave us a review! Have a beautiful day!

Posted 3 years ago

“Always great service and prompt delivery.”

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Posted 3 years ago

We're happy that you're happy, Mal! Thankyou for leaving us such a positive review and have a great day!

Posted 3 years ago

Gym Direct is rated 4.4 based on 1,640 reviews