Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, Taren Point
Rating: 4.41

4.4 Rating 1,604 Reviews

84 %

of reviewers recommend Gym Direct

4.4

Based on 1,604 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 5 star review on 21st November 2024

127

Anonymous

Anonymous // 01/01/2019

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“products havent arrived”

Helpful Report

Posted 2 years ago

Hi Simon, Thank you for leaving a review. I'm sorry to hear that your products have not arrived yet by Border Express. we will have a staff member look into this for you ASAP, someone will be in contact. Thank you. - GD

Posted 2 years ago

“great service and product”

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Posted 2 years ago

Thank you for choosing Gym Direct and leaving such a positive review, we're so glad you're enjoying your experience with us. We appreciate your kind words about our service and product and we will continue to work hard to ensure that all of our customers are happy with their purchases. Thanks again for choosing Gym Direct! - GD

Posted 2 years ago

“Great product. Delivery was quick. Calls answered and correct advice was provided. Thankyou”

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Posted 2 years ago

Thank you for choosing Gym Direct and for leaving such a positive review, we're delighted to have been of service. We aim to provide the best possible advice and customer service so it's great to hear that we were able to do this for you. Thank you again for your business and we hope to be of assistance in the future. - GD

Posted 2 years ago

“Excellent customer service and the best prices. Worth more stars definitely. So thankyou and keep up the good work.”

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Posted 2 years ago

Thank you for your review, Laura! We're glad to hear that you've had a positive experience with our customer service and that you appreciate our low prices. We aim to provide the best possible value to our customers and it's great to know that we're succeeding in this goal. Thank you for your business and we hope to serve you again in the future. - GD

Posted 2 years ago

“A great unit to have in a home gym. Good value for the price and doesn't take up too much space. I added some cable attachments for a variety of exercises. Too early to tell about the life of the pulley. Also found video on Youtube for assembling similar units which made setting it up easy.”

Helpful Report

Posted 2 years ago

Thank you for choosing Gym Direct as your home gym equipment provider! We are thrilled to hear that you are enjoying your purchase and that the assembly was easy. Please do not hesitate to reach out to us if you have any questions or concerns about your equipment in the future. Thank you again for your business! - GD

Posted 2 years ago

“Great product, perfect for my home gym set up, express delivery, cant was for my next purchase.”

Helpful Report

Posted 2 years ago

Thank you for your kind words Joel! We're so happy to hear that you're enjoying our products and services. We hope to continue serving you well in the future. - GD

Posted 2 years ago

“Great pricing, quality was above expectation and freight was exceptional”

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Posted 2 years ago

Thank you for choosing Gym Direct, Mark. I'm glad to hear that you found our pricing and quality to be exceptional and that our freight service exceeded your expectations. We appreciate your business and look forward to serving you in the future. - GD

Posted 2 years ago

“Awesome quality gear and fast delivery, will definitely buy all my gear from Gym Direct👍👍👍”

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Posted 2 years ago

“The gym equipment I have ordered from Gym Direct has been of great quality, reasonably priced and delivered promptly. Communication has also been exceptional and I will definitely be utilising them again.”

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Posted 2 years ago

Thank you for your kind words, Steph. We're glad to hear that you've been happy with both the quality and price of the gym equipment you've ordered from us, as well as our communication. We hope to continue delivering great products and service to you in the future. - GD

Posted 2 years ago

“Still yet to receive my item.”

Helpful Report

Posted 2 years ago

Hi Shannon, I'm sorry to hear you have yet to receive your order. Can you please email us at sales@gymdirect.com.au with your order number and we will be happy to help get this sorted out for you. Thank you! - GD

Posted 2 years ago

“The product is good, exactly what I was after and it was delivered a day and a half. Literally no wait time on this. I have used them on a half dozen of my clients already and they love them. Nothing better than this kind of training to hit those hard to get core muscles. Good work guys.”

Gym Direct 5 star review on 9th August 2022

Helpful Report

Posted 2 years ago

Thank you for choosing Gym Direct Brendan and for your kind words about our products. We're glad you've had success with them on your clients and that you find them helpful in targeting hard-to-reach muscles. Thank you for the opportunity to serve you and your business! - GD

Posted 2 years ago

“Thanks guys, very happy! My weights arrived in record time!!”

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Posted 2 years ago

Thank you for choosing Gym Direct, Amanda. I'm glad to hear that you're happy with your purchase and the quick shipping. We aim to please! Thanks again for choosing Gym Direct. - GD

Posted 2 years ago

“Product is awesome and exactly what I hoped for. I was having an issue with delivery (seperate company who I couldn't get on to) and the customer service from gym direct was amazing, He was so helpful and friendly and helped get the problem resolved despite it not being a problem from them rather the delivery company. He did way more than expected to help direct them to the right spot. I really appreciated all the help and support as this was a birthday gift for my partner and he was so happy with the gift and quality too! Thank you to my support person (sorry I've since forgotten your name) again!”

Helpful Report

Posted 2 years ago

Thank you for your kind words, Sara! We're happy to hear that you and your partner are enjoying the gym equipment. It sounds like you've had some trouble with delivery and our customer service team went above and beyond to help resolve the situation. Thank you for recognizing their hard work. We hope you have a great birthday!

Posted 2 years ago

“Quality products! Fast delivery! Excellent prices! Super happy customer!”

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Posted 2 years ago

Thank you for choosing Gym Direct, Delphine! We're so happy to have you as a customer and appreciate your kind words. Our team works hard to provide quality products and fast delivery at excellent prices, so it's great to know we're meeting our goals. Thank you for your business and we hope to continue serving you in the future.

Posted 2 years ago

“I think gym direct is the best place to buy gym equipment, I am so happy with the equipment I have bought and I will not hesitate to shop there again. Staff are friendly during pickup and expedient. Do yourself a favor and buy all your equipment here.”

Helpful Report

Posted 2 years ago

Thank you for your kind words, Dean! We're so happy to hear that you're enjoying your gym equipment and that our staff was friendly and helpful during pickup. We hope you'll continue to shop with us in the future - we promise not to disappoint!

Posted 2 years ago

“Your service is appalling and I unsubscribed yet you’re still emailing me - WTF”

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Posted 2 years ago

“Loving the gym flooring. It's tough and looks great. My wife says it smells, but I can't really tell.”

Helpful Report

Posted 2 years ago

Thank you for choosing Gym Direct flooring, Andre. We're glad to hear you're enjoying it! As with all new products, there may be a slight odor when first installed, but it should dissipate within a few days. If you continue to experience any issues, please don't hesitate to reach out. Thanks again for your business! - GD

Posted 2 years ago

“I bought the Muscle Motion Half rack. I was immediately impressed with the build quality and the finish, great value for a mode It’s stable and rock solid, the weight storage does for my set of plates, and the added band pegs and stable structure mean I can do extra warm up and band work, as well as use bands to aid pull ups etc (Cause my pull ups suck atm). It was not a huge drama to assemble single handed, though having an extra set of hands would make it easier mounting the cross bar/pull-up bar. The only negative, was that the items are loosely packed, the transport had caused one of the major components to shift, with broke open the fastener package and spread washers and nuts throughout the box. Great product, will buy from gym direct again.”

Helpful Report

Posted 2 years ago

Thank you for choosing to purchase your Muscle Motion Half Rack from Gym Direct, Will. We are glad to hear that you are impressed with the build quality and finish of the rack and that it is stable and rock solid. The weight storage is also a great feature for your set of plates. Additionally, the added band pegs and stable structure make it possible for you to do extra warm up and band work. Thank you for mentioning that assembling the rack was not a huge drama, though having an extra set of hands would make it easier. It is great to know that you will buy from us again in the future. We appreciate your business! - GD

Posted 2 years ago

“Great quality products, good prices & super fast shipping.”

Gym Direct 5 star review on 31st July 2022

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Posted 2 years ago

What a cute dog!! :) and what a cool setup, glad you are enjoying the equipment and you are having some killer workouts, glad everything went smoothly and we brought a great service. Thanks again Ella, hope to see you are soon. - GD

Posted 2 years ago

“LOVING my barbell and weights! Arrived pretty quickly with no problems! Thanks”

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Posted 2 years ago

Appreciate the 5 star review Josh, glad you are enjoying the brand new equipment and we hope you have some killer workouts :) Thanks again josh, hope to see you around soon. - GD

Posted 2 years ago

Gym Direct is rated 4.4 based on 1,604 reviews