Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, 23-25, Mangrove Lane, Taren Point
Rating: 4.41

4.4 Rating 1,676 Reviews

84 %

of reviewers recommend Gym Direct

4.4

Based on 1,676 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 5 star review on 19th April 2025

Anand Merc****

Gym Direct 5 star review on 14th April 2025

Mohammed Naanouh Naa****

Gym Direct 5 star review on 13th April 2025

Mohammed Naanouh Naa****

Gym Direct 5 star review on 7th April 2025

Tony Gr****

Gym Direct 5 star review on 28th March 2025

Andrew Wal****

141

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recently bought a Muscle Motion rubber pump bar set with a 130cm bar for light workouts. The weights are quiet and the short bar suits a small home gym. It replaced a 50 year old Weider cast iron set with a long bar. Gym Direct has a good choice of well-priced equipment with prompt and reasonable postage. Highly recommend.”

Helpful Report

Posted 2 years ago

We appreciate the 5 star review Craig, means a lot :) thank you for the kind words and we are glad we could provide an awesome product for a great price. Have a great day. - GD

Posted 2 years ago

“Very happy with the service. I've been a customer since 2019. I recently purchased a safety squat bar on pre-order and arrived with in a few days. I've built a decent home gym from Gym Direct and continue to add more equipment when I can.”

Helpful Report

Posted 2 years ago

Thank you for being a loyal customer of Gym Direct, Troy! We're so happy to have you as part of the family and appreciate your business. It's great to hear that you're happy with our service and that you've been able to find everything you need for your home gym. We hope you'll continue to shop with us and that we can help you reach your fitness goals. Thank you for choosing Gym Direct! - GD

Posted 2 years ago

“Always great quality products at super competitive prices, always my first stop for new gym equipment.”

Helpful Report

Posted 2 years ago

Thank you for your continued business, Steven! We appreciate your loyalty and are happy to provide you with quality gym equipment at competitive prices. Thank you for recommending us to others - we hope they'll take advantage of our great products and prices, too! - GD

Posted 2 years ago

“Much improved service compared to previous years.”

Helpful Report

Posted 2 years ago

Hi Allan, We appreciate the continued support and we are happy to finally be coming out of the struggles of the lockdowns and restrictions that were brought on the industry over the past 2 years to be back to bringing the amazing service were have been providing for 15+ years, we hope you enjoy the brand new barbell and look forward to helping you in the future. Thank you for the 5 stars and have a great day, - GD

Posted 2 years ago

“Really great product! Really easy to assemble and everything fit perfectly! Fast delivery and kept in contact every step of the way. Would definitely recommend Gym Direct!”

Helpful Report

Posted 2 years ago

“Great service. Team are very helpful”

Helpful Report

Posted 2 years ago

We are so happy you enjoyed the service and we could provide a great product, we look forward to see you around in the future. Thanks Rob. - GD

Posted 2 years ago

“Showed up when they said it would”

Helpful Report

Posted 2 years ago

So happy we could provide a fast and satisfactory service, we hope to see you around in the near future, enjoy the new gym equipment. Thanks Ben. - GD

Posted 2 years ago

“Excellent products and customer service!”

Helpful Report

Posted 2 years ago

We appreciate the 5-star review, Alex! we are so happy you are enjoying the products and we could provide a great experience, we look forward to seeing you around in the near future :) Have a great day, thank you. - GD

Posted 2 years ago

“Item was purchased but had manufacturer fault. Gym Direct was prompt with their communication via email and with their options in trying to solve the problem. Decided on a refund and Gym Direct was happy for the item to be returned and my refund was given quickly. Overall the customer service in my situation was great from Gym Direct.”

Helpful Report

Posted 2 years ago

We appreciate the 5-star review even after the experience you had, means a lot, we have now updated the website and we are glad we could get this situation resolved for you in a fast and clean fashion. We hope to see you in the near future and please don't hesitate to get in contact with us if you have any questions. Have an amazing day, thanks Tim. -GD

Posted 2 years ago

“Exactly what I needed at a brilliant price. Good quality and happy with my purchase.”

Helpful Report

Posted 2 years ago

“Fast delivery! Great products! Easy transaction!”

Helpful Report

Posted 2 years ago

“Very reasonable. Price good quality”

Helpful Report

Posted 2 years ago

“Hey guy's gymdirect is far the best in quality equipment, great price and awesome customer service I've purchased a very thing's plates, bench, kettle bells, full cage and a few Olympic bars. my next purchased is leg press and air assault bike...”

Helpful Report

Posted 2 years ago

“Fast delivery, almost too fast.. I got an email saying my delivery was on the way and a few hours later it arrived to me in Canberra.”

Helpful Report

Posted 2 years ago

Thank you for your great review of Gym Direct, and for letting us know how happy you are with our fast delivery. We're glad to hear that we were able to get your order to you quickly and that you're enjoying your new equipment. We appreciate your business and look forward to serving you in the future.

Posted 2 years ago

“Excellent customer service, good products.”

Helpful Report

Posted 2 years ago

“Happy with the purchasing experience.”

Helpful Report

Posted 2 years ago

“Awesome as always. Fastest delivery in the universe. Great product cheers.”

Helpful Report

Posted 2 years ago

“Gym direct have always had great quality products for very competative prices, I always check out Gym Direct first, great company to deal with.”

Gym Direct 5 star review on 29th June 2022

Helpful Report

Posted 2 years ago

Hi Steven, What an awesome setup, we are so happy you are enjoying the equipment, keep killing those workouts and take care :)

Posted 2 years ago

“Fast shipping.”

Helpful Report

Posted 2 years ago

Hi Sean, We appreciate the 5-star review and we are glad we could provide a fast clean service. Thank you.

Posted 2 years ago

“Prompt delivery (within two weeks or so), after being told the item was not in stock at the time of order. The delivery driver could have been a bit more customer-oriented - the item was dropped at the front door without any notification of its delivery ie., no doorbell or knock. If that had happened the item could have been dropped at the front of the garage door and both the driver and myself would have saved some energy. Despite that however the item is of good quality and finish, and I am enjoying using it.”

Helpful Report

Posted 2 years ago

Gym Direct is rated 4.4 based on 1,676 reviews