Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, Taren Point
Rating: 4.41

4.4 Rating 1,606 Reviews

84 %

of reviewers recommend Gym Direct

4.4

Based on 1,606 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 5 star review on 25th November 2024

129

Anonymous

Anonymous // 01/01/2019

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“Elliptical trainer was delivered fast considering covid lockdown. Easy to order and a great quality product.”

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Posted 3 years ago

Hi Philip, Thank you for your review. I am glad to hear that the quality of our products matched the service we provide! We are always happy to help with any questions or concerns, so please don't hesitate to reach out if there is anything else we can do for you.

Posted 3 years ago

“Really great experience here, I had ordered the wrong parts by mistake and the sales person noticed and helped me rectify my order before it was sent out for delivery. Will definitely shop here again in the future.”

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Posted 3 years ago

Isobel, thank you so much for your feedback. We really appreciate it! I'm glad to hear that we were able to help with your order and resolve the issue before it reached you. We're always happy to hear about our customers' experiences with us and this is what helps us continue providing a service that fits their needs. It's also great when we can provide solutions in advance of an issue arising - thanks again for the opportunity to serve you better!

Posted 3 years ago

“Equipment is good quality”

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Posted 3 years ago

Thank you for taking the time to review our equipment Adrian. We're glad to hear that you enjoyed your experience with us and look forward to welcoming you back soon!

Posted 3 years ago

“Unable to say how it went as I have only received half my shipment”

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Posted 3 years ago

Hey Tony, as stated on your shipping confirmation some orders are sent as split shipments depending on the order size and weight - we do this to ensure your shipping costs are as low as possible with long or heavy items! Thankyou for your patience.

Posted 3 years ago

“Great products and service”

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Posted 3 years ago

Emily, thank you so much for your kind words and 5-star review! It's always a pleasure to hear when we've done something right. I'm happy to say that the team here at Gym Direct appreciates hearing feedback like yours--it helps us do better in the future. I'll make sure your comments are passed on to our customer service staff as well as our product development team so they know how much you appreciate their hard work. And if there's anything else we can do for you, please don't hesitate to reach out!

Posted 3 years ago

“Great service, products, delivery & prices. Love to support a local company too.”

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Posted 3 years ago

Thank you for taking the time to review Gym Direct, Kate. We're so happy that we could provide a high-quality experience and service at an affordable price. We really appreciate your feedback about our website and customer service as well! I'll make sure to pass this on to our web team--we want it to be easy for customers like you to find what they need quickly and easily!

Posted 3 years ago

“Highly recommend Gym Direct. The service is fantastic. Love the quality of their products.”

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Posted 3 years ago

Thank you for the 5 star review, Jo-anne! We're so happy to hear that you have been enjoying your experience with Gym Direct. It's wonderful to know that we have been able to provide excellent service and quality products for your needs. If there is anything else we can help with, please don't hesitate to reach out.

Posted 3 years ago

“Gym Direct were fantastic from start to finish.”

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Posted 3 years ago

Thank you for your review Hilal! We're so happy to hear that our customer service was a highlight of your experience with us. All the best!

Posted 3 years ago

“We ordered 6 dumbbells (3 pairs). They have arrived one dumbbell at a time for the first 3 of 6. The other 3 have been delayed and still haven’t arrived.”

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Posted 3 years ago

Hey Stephen, please get in touch with support ASAP and we can help talk you through this one. Due to Covid, some orders are being split into multiple shipments depending on the item weight and size. This is outlined on your order/shipping confirmation. Rest assured, you'll receive the other parts of your shipment within a few days of each other if the items are in stock. Thanks mate

Posted 3 years ago

“I'm still waiting for delivery. 1 of the 2 dumbells delivered. The plate weights came after the first dumb bell. Products are fine but hard to get any interaction with what's happening. Not sure if i will get my last dumbbell?”

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Posted 3 years ago

Hey Andrew, I can see in our system Chris has replied to all of your queries regarding this order and has outlined that Australia post has split the shipment due to the item weight (a new procedure they've undertaken due to Covid depending on item size and weight). This was also outlined in your shipping/order confirmation. Apologies for the delay, but rest assured, as outlined in Chris' email to you, the items should be delivered either this afternoon or tomorrow. Thanks.

Posted 3 years ago

“My experience with Gym Direct was fantastic regardless of the delayed dispatch time due to COVID. I was properly notified of the delay, and was also notified when the package was dispatched. Time between dispatch and arrival at my doorstep was only a few hours which was incredibly impressive. There was some confusion with the deliver but this was rectified quickly and with great customer service by one of the team. The product itself (two powder-coat kettlebells) are fantastic value for money, and I am already getting a great deal of use out of them. I would recommend Gym Direct for anyone looking for home gym equipment, and I would certainly shop with Gym Direct again. Thank you, team. Keep up the great work.”

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Posted 3 years ago

Thank you for your review, Mursali! We're so happy to hear that our customer service team has been able to help you with any confusion and we appreciate the feedback. We always aim to provide great value for money products and services, so it's wonderful to know that this is what you've experienced with Gym Direct. It sounds like we've done a good job of providing exactly what was needed in terms of kettlebells at an affordable price. Thank you again for leaving us such a detailed review--we'll make sure this gets passed on internally as well!

Posted 3 years ago

“Great service, thank youse !!!”

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Posted 3 years ago

I'm so glad to hear that you enjoyed your experience with Gym Direct, Luka. Thank you for taking the time to review us!

Posted 3 years ago

“Fast delivery”

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Posted 3 years ago

Thank you for your review of our delivery service. It's great to hear that we delivered on time and the products were in good condition! We're always looking for ways to improve, so please let us know if there are any specific aspects of our service that could be improved. We appreciate your business and look forward to serving you again soon!

Posted 3 years ago

“Loved the equipment, it was packed very securely and products are 10/10 quality! 100% recommend. Even with COVID lockdown, products were delivered timely.”

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Posted 3 years ago

We're so happy to hear that you loved your experience with Gym Direct! We work hard to pack all of our items very securely and deliver them as quickly as possible. Thank you for recommending us!

Posted 3 years ago

“I’ve never had an issue with an order: Always a great experience.”

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Posted 3 years ago

Thank you for taking the time to provide feedback on your experience with Gym Direct. We're so happy to hear that you've had a positive experience and we'll continue working hard to ensure our customers have the best possible shopping experience.

Posted 3 years ago

“Excellent quality equipment for the price”

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Posted 3 years ago

Thank you for your review of our equipment. We are always happy to hear that we offer quality goods at a great price!

Posted 3 years ago

“I recently received some dumbbells and they are great! Grippy and sturdy. Will be buying again from GymDirect!”

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Posted 3 years ago

Thank you for the review, Oliver. Glad to hear that your purchase was a good one. We're always looking for ways to improve our products and services so thank you again for taking the time to leave feedback!

Posted 3 years ago

“Good quality products at reasonable prices and prompt delivery”

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Posted 3 years ago

Thank you for your review! We appreciate you taking the time to share your experience with us.

Posted 3 years ago

“Received in Victoria just one day after dispatch. Excellent customer service. Would buy again.”

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Posted 3 years ago

Awesome! Thanks for the positive review, Sanka!

Posted 3 years ago

“Gym Direct did great. Despite a load of orders, the pandemic , they really made a effort for customer satisfaction. And I am a satisfied customer who will buy from Gym Direct again.”

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Posted 3 years ago

Thank you for your review Cyril. We're glad we were able to meet the needs of our customers during this difficult time and provide a positive experience. We're so happy that your experience with us was such a good one! We hope that you'll continue shopping with us in the future, as well.

Posted 3 years ago

Gym Direct is rated 4.4 based on 1,606 reviews