Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, Taren Point
Rating: 4.41

4.4 Rating 1,606 Reviews

84 %

of reviewers recommend Gym Direct

4.4

Based on 1,606 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 5 star review on 25th November 2024

129

Anonymous

Anonymous // 01/01/2019

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“Very quick postage great product thank you”

Helpful Report

Posted 11 months ago

Thank you so much for your 5 star rating of Gym Direct, Amanda! We really appreciate you taking the time to leave your positive feedback. We are so glad that you enjoyed the product and the fast postage. Thank you for being a loyal customer to our store!

Posted 11 months ago

“The only problem I have is with the delivery company. I source gym equipment for clients and of late have been buying a lot of equipment from you. Upon delivery to the various addresses, I have had the same complaint all the time. ( The delivery person only puts it at the door.) A little bit of common sense, kindness, helpfulness and etiquette goes a long way and will probably get you more orders. If you are interested in real life examples then feel free to contact me.”

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Posted 11 months ago

Thank you very much for your kind 4 star rating of Gym Direct, Howard. We are so pleased to have your loyalty as a customer and appreciate the issues you flagged up on delivery. Your comments about common sense, kindness, helpfulness, and etiquette are really important to us and this is something we will certainly take on board. We are always looking for ways to make our delivery process even better. Thank you for your feedback and we look forward to supplying you with even more gym equipment in the future.

Posted 11 months ago

“I was able to pick-up the product from Taren Point. I would recommend GYM Direct and will use them again.”

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Posted 11 months ago

Thank you for your 5 star rating of Gym Direct and your helpful feedback. I am pleased that you were able to pick-up the product from Taren Point, as well as being very happy with GYM Direct's customer service. We really appreciate your recommendation and look forward to serving you in the future.

Posted 11 months ago

“I have recently purchased a push-up bar through GYM DIRECT. It was easy to buy and deliver super fast. I am really enjoying the bar and will buy some more other products in the future.”

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Posted 11 months ago

Thank you for your fantastic review, Yanghoon! We appreciate hearing that your experience with Gym Direct was so positive. We are thrilled that you are enjoying your push-up bar and look forward to having you as a returning customer!

Posted 11 months ago

“The leg curl machine was an absolute nightmare to build. The instruction manual was pathetic, I even found pre-assembled pieces utilising the wrong bolts.”

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Posted 11 months ago

“This is the second time I have ordered from Gym Direct. They have the most competitive prices, and you can furnish a full garage free-weight setup for less here than almost anywhere else, which will pay for itself in gym fees. They also don't skimp on shipping, as the courier company they use is excellent. I will order again.”

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Posted 11 months ago

Thank you so much Jason for your 5 star rating and for being a loyal customer. We are pleased that you have ordered from us twice, and appreciate your feedback about the competitive prices and excellent shipping that Gym Direct offers. We hope that you continue to order from us in the future.

Posted 11 months ago

“10 out of 10, quality always brilliant. Quick delivery as always. Only guys I’ll buy gym related things through. Recommend them to everyone.”

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Posted 11 months ago

Thank you for your wonderful 5-star rating of Gym Direct, Dillon! We are so glad to hear that you always have a great experience with us and that our quality and delivery is always top-notch. We appreciate your loyalty and we are so pleased that you recommend us to everyone. Thank you!

Posted 11 months ago

“Great products, great prices, on-time deliveries.”

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Posted 11 months ago

Thank you Kane for the 5-star rating of Gym Direct! We are proud to provide great products, great prices, and on-time deliveries. We appreciate your loyalty and the fact that you chose Gym Direct to fulfill your needs.

Posted 11 months ago

“Ordered these for our new machine. As I had ordered these for pick up I call them and had them delivered with my other order style same time.”

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Posted 1 year ago

Thank you so much for the 5 star rating, Ray! We are so glad to hear that you're enjoying our Gym Direct products. We appreciate you taking the time to share your experience. We are also delighted to hear that you had your order delivered with your other order. We're glad we could be of help to you and we look forward to providing more great products and services!

Posted 11 months ago

“Was a easier transaction on the website and was shipped quickly, however one of the two packages got lost which is not gym direct's fault but I emailed them regarding it and got no response. Also a few days later one of the items went on sale and I tried to email again regarding some kind of price guarantee, again no replies. Otherwise great products and great value.”

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Posted 1 year ago

“Very Helpful”

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Posted 1 year ago

Thank you so much, Jim, for your 5-star rating of Gym Direct! We are very grateful for your loyal support and we're so pleased to hear that our services have been very helpful to you. Thank you for your kind words!

Posted 11 months ago

“Great place to get yr fitness stuff, staff have great product knowledge and theres everything u need in one place. Quick service too.”

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Posted 1 year ago

Thank you so much for your 5 star rating of Gym Direct, Shaun! We really appreciate it! We are glad to hear that you found us to be a great place to get your fitness stuff and that you found our staff knowledgeable and our services to be quick. We are so pleased to have earned your rating! Thanks again for your review, Shaun!

Posted 11 months ago

“The TRXs keep breaking”

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Posted 1 year ago

Thanks for your feedback, Reborn! We appreciate you taking the time to let us know about your experience with Gym Direct. We apologize for the inconvenience with the TRXs and would really like to make sure this doesn't happen again. please come by our warehouse and we can offer a full refund ASAP. Thank you.

Posted 11 months ago

“All items arrived very fast within 2 days with good packaging. Item prices in gymdirect are quite reasonable and appreciate that there is no compromise in their quality.”

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Posted 1 year ago

Thank you for your 5 star rating of Gym Direct! We are delighted to hear that your items arrived quickly and that you appreciate our pricing and quality. It is our goal to provide the best possible customer service and we look forward to continuing to be your go-to source for gym needs.

Posted 11 months ago

“Thank you Sam for all your help. Lovely lady extremely helpful a pleasure to talk to and to deal with. Thank you again Sam”

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Posted 1 year ago

Thank you Tony for the excellent 5-star rating of Gym Direct! We really appreciate it. It warms my heart to hear that our staff member Sam provided you with an excellent service and experience - thank you for the kind words about her! We look forward to hearing from you soon.

Posted 11 months ago

“Great staff! No1 in Australia”

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Posted 1 year ago

Thank you, Damien, for the five-star rating of Gym Direct! We are so thrilled to have earned your approval, and we are proud of our great staff for making it happen! We strive to be the No1 gym in Australia and your review certainly helps us get one step closer to that goal. Thank you again!

Posted 11 months ago

“Gym Direct you guys have an outstanding service and supply of equipment. Happy to stay a loyal customer in the future.”

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Posted 1 year ago

Thank you so much for your wonderful 5-star rating, Rob! We really appreciate the kind words about Gym Direct. We strive hard to make sure our customers have an outstanding experience with us, and we're so glad that you're happy with our service and equipment. We look forward to having you as a loyal customer for a long time to come!

Posted 11 months ago

“Recently purchased the Horizon T202 treadmill. Gym direct offered the best price including delivery that I could find online. Placing the order was a simple process and the product was delivered packaged in a wooden crate without any damage. Haven't stopped using the treadmill since delivery. Very good product.”

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Posted 1 year ago

Thank you for the 5 star rating of Gym Direct. We really appreciate your kind words for our products and services. We are delighted to know that you found our price to be the best one with free delivery for the Horizon T202 treadmill. We are glad to know that the product was delivered to you in perfect condition. We hope you will enjoy using this treadmill for a long time to come. Thanks again for the feedback.

Posted 11 months ago

“What I bought was of good quality and was one of the cheapest prices for that particular type of equipment. I always check them out when buying exercise equipment.”

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Posted 1 year ago

Thank you for your 5 star rating of Gym Direct! I'm glad to hear that the equipment you bought was of good quality and that you were able to find a good deal on it. I appreciate the feedback.

Posted 11 months ago

“Fast shipping, good quality, good discount on a pair of 15kg bumper plates. I'll buy more here and recommand. Also customer service very responsive”

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Posted 1 year ago

Thank you so much for your great 5 star rating of Gym Direct! We are so pleased that you enjoyed our fast shipping, good quality, and great discount on the 15kg bumper plates. We really appreciate your recommendation and we hope to see you soon for your next purchase!

Posted 11 months ago

Gym Direct is rated 4.4 based on 1,606 reviews