Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, Taren Point
Rating: 4.41

4.4 Rating 1,606 Reviews

84 %

of reviewers recommend Gym Direct

4.4

Based on 1,606 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 5 star review on 25th November 2024

129

Anonymous

Anonymous // 01/01/2019

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“Not happy I am still missing 2 x 20kg weights”

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Posted 3 years ago

Victoria, I'm sorry to hear you're still missing your weights. We will send them out as soon as possible and we'll also be in touch with our shipping team about this. I hope that we can make this right for you and thank you for bringing it to our attention.

Posted 3 years ago

“My second order from these guys. Great value and quick service. Definitely recommended. Great service to my phone enquiry aswell. Oh and my kettlebells were top notch!”

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Posted 3 years ago

Thanks for taking the time to review your purchase, David! I'm so glad you liked our service and that you found our kettlebells top notch. We are committed to providing a high quality product at an affordable price with exceptional customer service. We're thrilled that we were able to exceed your expectations on all three fronts. Thank you again for shopping with us, I'll be sure to pass along your feedback about the kettlebells--they have been very popular lately!

Posted 3 years ago

“Happy with speedy delivery comfortable weight bar and plates”

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Posted 3 years ago

Thank you for taking the time to review your purchase from Gym Direct, Belinda! I'm so glad to hear that you're happy with everything and we'll be sure to pass this feedback on. We take pride in providing a great customer experience and it's always terrific when we know that our customers are satisfied!

Posted 3 years ago

“The whole process of ordering and receiving my item was quick. I’m a matter of 4 days I had received and built and started to use my dual pulley tower”

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Posted 3 years ago

Thank you for your feedback, we're happy to hear that the process went smoothly and that the product was what you expected. We always appreciate hearing from our customers so please let us know if there's anything else we can do for you!

Posted 3 years ago

Thank you for your review Eva, it's great to hear that the whole process went smoothly.

Posted 3 years ago

“Really affordable prices, fast delivery and friendly service. Good business..”

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Posted 3 years ago

Thank you for taking the time to write a review and share your experience with us! We're so glad that we were able to provide such a positive shopping experience. We work hard every day to ensure our customers get what they need, when they need it and at an affordable price. It's great hearing from our customers about how well we've done this for them. Thank you again for sharing your thoughts on Gym Direct!

Posted 3 years ago

Thank you for your review Jagmohan. We are glad to hear that our prices, delivery times and customer service are all meeting your needs. We're always working to improve our business so if there's anything we can do better please let us know!

Posted 3 years ago

“Good products and speedy delivery”

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Posted 3 years ago

Thank you for the 5 star review! We're so glad to hear that our products are meeting your needs and that our shipping times are working out well. If there's anything we can do to make your experience even better, please let us know.

Posted 3 years ago

Robert, thank you for the review and feedback. I'm glad to hear that your experience was a good one!

Posted 3 years ago

“Excellent product with high quality parts and components. Delivery delays were extensive due to covid which was the only concern I had. Otherwise, I recommend your products to anyone who is serious about getting into shape. Your products are reasonably priced and are easy to assemble. Commercial gym quality standards is the impression I received. Thanks Team.”

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Posted 3 years ago

Thank you for your review, Petar. I'm glad to hear that our product has met your expectations and that you are satisfied with the quality of service we provide. We strive to ensure all customers receive high-quality products at an affordable price, delivered on time. I'm sorry to hear about the delays in delivery--we take pride in delivering packages as quickly as possible, so it's good to know this was not a common experience for other customers! If there is anything else we can do for you please let us know.

Posted 3 years ago

“Good price and good customer support”

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Posted 3 years ago

Thank you for your review, it's great to hear that you liked our customer service!

Posted 3 years ago

“Easy to order. Quality of the gear I bought was great. A little more communication would be great in regards to 2 separate items on the same consignment arriving several days apart from each other. But otherwise satisfied.”

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Posted 3 years ago

Thanks for taking the time to review your experience, James. I'm sorry that you found our communication lacking in this instance. This is not how we aim to serve our customers and I will make sure that your feedback gets passed on to my team members. I appreciate that you have been happy with the quality of the gear you ordered from us so far and hope that if there are any other concerns or questions about your order, please do not hesitate to reach out!

Posted 3 years ago

“Thanks, site easy to navigate and delivery as promised!”

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Posted 3 years ago

Thank you for taking the time to review Gym Direct, Ant! We're so glad that our site was easy to navigate and delivery as promised. We take pride in providing a great experience from start to finish which includes shipping on time and delivering your purchases with care. If there's anything we can do going forward please let us know - we want your feedback!

Posted 3 years ago

“Fantastic product, quick turnaround with my delivery”

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Posted 3 years ago

Thank you for your review, we're glad to hear that our product has been a great fit for you. Enjoy!

Posted 3 years ago

“Great equipment fast shipping even through Covid times!!”

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Posted 3 years ago

Thank you for the review Aaron. We are so glad to hear that your experience with us was a 5 star one! We try very hard to make sure all of our customers have an excellent experience. Thank you again, and we hope you enjoy using your new equipment!

Posted 3 years ago

“The wrong item was delivered”

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Posted 3 years ago

Hi there, as there is no name or order number attached to this review unfortunately there is nothing we can do to help you. Please give us a call or email us for this to be rectified.

Posted 3 years ago

“Very happy with my weights and bar set, just what I needed to do a pump workout at home. Great quality and prompt delivery.”

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Posted 3 years ago

Hi, thanks for the feedback. We're glad to hear you're happy with your purchase!

Posted 3 years ago

“I’ve made several purchases through gym direct and have had excellent service each time!”

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Posted 3 years ago

Thank you for taking the time to review Gym Direct! We're so glad to hear your experience has been positive. We work hard at making sure our customer service team is available and ready to answer any questions, as well as helping with product selection or returns if needed. If there's anything we can do to improve your experience, please don't hesitate to reach out again!

Posted 3 years ago

“Purchased a Power Rack combo, excellent service and quality equipment. Thanks Guys”

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Posted 3 years ago

Thank you for your purchase Kevin, we're glad to hear that the equipment is meeting your needs. We always appreciate feedback from our customers and would be happy to answer any questions you have in the future. All the best mate!

Posted 3 years ago

“Item as ordered and received really quickly”

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Posted 3 years ago

Thanks for taking the time to review us, we're glad you were happy with your order. Enjoy!

Posted 3 years ago

“Very efficient”

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Posted 3 years ago

Thanks for the 5-star review! I'm glad to hear you enjoyed our service.

Posted 3 years ago

“Keep the good work”

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Posted 3 years ago

Thank you for the review, we'll keep up the good work - we promise!

Posted 3 years ago

“The ordering process was easy and the equipment arrived in the time expected. Would like to see more visibility on tracking, this wasn't always clear.”

Helpful Report

Posted 3 years ago

Thank you for your feedback, we appreciate hearing from our customers. I'm sorry to hear the tracking information was not clear during your order process. We are currently developing new features that will allow you to track your orders in a clearer way and will keep you updated on the progress of this. We're also working on new ways to provide visibility into our shipping and dispatch processes and these features will be made available soon, please keep an eye out for updates on our website!

Posted 3 years ago

Gym Direct is rated 4.4 based on 1,606 reviews