Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, 23-25, Mangrove Lane, Taren Point
Rating: 4.41

4.4 Rating 1,676 Reviews

84 %

of reviewers recommend Gym Direct

4.4

Based on 1,676 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 5 star review on 19th April 2025

Anand Merc****

Gym Direct 5 star review on 13th April 2025

Mohammed Naanouh Naa****

Anonymous

Anonymous // 01/01/2019

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“Very Helpful”

Helpful Report

Posted 1 year ago

Thank you so much, Jim, for your 5-star rating of Gym Direct! We are very grateful for your loyal support and we're so pleased to hear that our services have been very helpful to you. Thank you for your kind words!

Posted 1 year ago

“Great place to get yr fitness stuff, staff have great product knowledge and theres everything u need in one place. Quick service too.”

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Posted 1 year ago

Thank you so much for your 5 star rating of Gym Direct, Shaun! We really appreciate it! We are glad to hear that you found us to be a great place to get your fitness stuff and that you found our staff knowledgeable and our services to be quick. We are so pleased to have earned your rating! Thanks again for your review, Shaun!

Posted 1 year ago

“The TRXs keep breaking”

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Posted 1 year ago

Thanks for your feedback, Reborn! We appreciate you taking the time to let us know about your experience with Gym Direct. We apologize for the inconvenience with the TRXs and would really like to make sure this doesn't happen again. please come by our warehouse and we can offer a full refund ASAP. Thank you.

Posted 1 year ago

“All items arrived very fast within 2 days with good packaging. Item prices in gymdirect are quite reasonable and appreciate that there is no compromise in their quality.”

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Posted 1 year ago

Thank you for your 5 star rating of Gym Direct! We are delighted to hear that your items arrived quickly and that you appreciate our pricing and quality. It is our goal to provide the best possible customer service and we look forward to continuing to be your go-to source for gym needs.

Posted 1 year ago

“Thank you Sam for all your help. Lovely lady extremely helpful a pleasure to talk to and to deal with. Thank you again Sam”

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Posted 1 year ago

Thank you Tony for the excellent 5-star rating of Gym Direct! We really appreciate it. It warms my heart to hear that our staff member Sam provided you with an excellent service and experience - thank you for the kind words about her! We look forward to hearing from you soon.

Posted 1 year ago

“Great staff! No1 in Australia”

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Posted 1 year ago

Thank you, Damien, for the five-star rating of Gym Direct! We are so thrilled to have earned your approval, and we are proud of our great staff for making it happen! We strive to be the No1 gym in Australia and your review certainly helps us get one step closer to that goal. Thank you again!

Posted 1 year ago

“Gym Direct you guys have an outstanding service and supply of equipment. Happy to stay a loyal customer in the future.”

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Posted 1 year ago

Thank you so much for your wonderful 5-star rating, Rob! We really appreciate the kind words about Gym Direct. We strive hard to make sure our customers have an outstanding experience with us, and we're so glad that you're happy with our service and equipment. We look forward to having you as a loyal customer for a long time to come!

Posted 1 year ago

“Recently purchased the Horizon T202 treadmill. Gym direct offered the best price including delivery that I could find online. Placing the order was a simple process and the product was delivered packaged in a wooden crate without any damage. Haven't stopped using the treadmill since delivery. Very good product.”

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Posted 1 year ago

Thank you for the 5 star rating of Gym Direct. We really appreciate your kind words for our products and services. We are delighted to know that you found our price to be the best one with free delivery for the Horizon T202 treadmill. We are glad to know that the product was delivered to you in perfect condition. We hope you will enjoy using this treadmill for a long time to come. Thanks again for the feedback.

Posted 1 year ago

“What I bought was of good quality and was one of the cheapest prices for that particular type of equipment. I always check them out when buying exercise equipment.”

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Posted 1 year ago

Thank you for your 5 star rating of Gym Direct! I'm glad to hear that the equipment you bought was of good quality and that you were able to find a good deal on it. I appreciate the feedback.

Posted 1 year ago

“Fast shipping, good quality, good discount on a pair of 15kg bumper plates. I'll buy more here and recommand. Also customer service very responsive”

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Posted 1 year ago

Thank you so much for your great 5 star rating of Gym Direct! We are so pleased that you enjoyed our fast shipping, good quality, and great discount on the 15kg bumper plates. We really appreciate your recommendation and we hope to see you soon for your next purchase!

Posted 1 year ago

“Amazing Service!! Highly recommend. Delivery made easy & fast.”

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Posted 1 year ago

Thank you so much Natalie for your amazing 5 star rating of Gym Direct! We're glad that you had an amazing experience with our services. We strive to provide our customers with the best delivery services possible, and we truly appreciate your kind words. Thank you for recommending us!

Posted 1 year ago

“Still waiting for items. Not happy. Due on 24 Oct, not here yet.”

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Posted 1 year ago

Hi Robyn, We understand the review and comment, due to the order being damaged during transit Direct Freight has returned it back to our warehouse which was yesterday afternoon and our warehouse team has already dispatched a new pair to you today, we do apologise for the confusion. Thank you. - Gym Direct

Posted 1 year ago

“I will give a 5-star review. This is because the package came within a few days of the order, and the packages were in good condition.”

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Posted 1 year ago

Thank you for your 5-star rating of Gym Direct. We appreciate you taking the time to comment on your experience. We are delighted to hear that your package arrived in such a timely manner and that the packaging was in great shape. We strive to provide the best customer service and we are glad you were satisfied. Thank you for being a loyal customer.

Posted 1 year ago

“No fuss quick delivery. Great quality equipment, at a good price. I'll definately use Gym Direct for my next gym equipment purchase. Thanks Gym Direct.”

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Posted 1 year ago

Thank you so much, Terence, for your 5 star rating! We really appreciate your positive feedback and your loyalty as a customer. We are delighted to know we have provided you with no fuss quick delivery and great quality equipment, at a good price. Thank you for choosing Gym Direct to fulfill your needs - we look forward to seeing you again soon.

Posted 1 year ago

“Super helpful in store staff. Great customer service.”

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Posted 1 year ago

Thank you so much for taking the time to leave a positive 5 star rating for Gym Direct! We are delighted that you found our store staff to be super helpful and our customer service to be great. We really appreciate your loyalty and look forward to seeing you in the store again soon!

Posted 1 year ago

“Quality product delivered interstate, ahead of expected time. Would definitely order from this website again.”

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Posted 1 year ago

Thank you so much, Dane, for your five-star rating of Gym Direct! We are thrilled to hear that you received a quality product, delivered interstate, ahead of the expected time. We hope you keep us in mind for your next order!

Posted 1 year ago

“Affordable, easy to purchase and the product worked as expected! Happy customer.”

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Posted 1 year ago

Thank you so much, Kate, for your 5 star rating! We're delighted that you found our Gym Direct products affordable, easy to purchase, and that they worked as expected. It's great to know that you're a happy customer!

Posted 1 year ago

“My dumbbell rack arrived very quickly (2 days) and in perfect condition. It's very strong and holds all of my weights. Everything is a lot tidier now - very happy!”

Gym Direct 5 star review on 26th October 2023

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Posted 1 year ago

Thank you for your five star review, Ann! We're so glad to hear that your dumbbell rack arrived quickly and in perfect condition. We're so thrilled that it's strong enough for all your weights and that you're now able to keep your space tidier. We're glad to have contributed to that!

Posted 1 year ago

“Very good and quick communication. My problem has been solved very efficiently in short time. I am very happy with the service has been provided to me. A very big thank you to all Gym Direct employees I came across!”

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Posted 1 year ago

Thank you so much for your kind words and your 5 star rating of Gym Direct! We really appreciate all of our loyal customers, and we're so glad to hear that your issue has been solved, and that your experience with us was a positive one. We really value your continued support, so thank you again!

Posted 1 year ago

“Competitive price. Regular updates from shipping company. Products are very good!”

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Posted 1 year ago

Thank you so much for your 5 star rating of Gym Direct! We are thrilled to hear that you were happy with the competitive price, regular updates from the shipping company, and the quality products!

Posted 1 year ago

Gym Direct is rated 4.4 based on 1,676 reviews