Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, Taren Point
Rating: 4.41

4.4 Rating 1,606 Reviews

84 %

of reviewers recommend Gym Direct

4.4

Based on 1,606 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 5 star review on 25th November 2024

129

Anonymous

Anonymous // 01/01/2019

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“Really great customer service and wonderful to have gym equipment delivered to your door!”

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Posted 3 years ago

Thank you for taking the time to review Gym Direct Sapna. We are so glad that we were able to provide you with a convenient and affordable way of getting your equipment delivered. We hope to see you again soon!

Posted 3 years ago

“Great weights”

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Posted 3 years ago

We're very glad that we were able to fulfil your weight needs Ali! Thankyou for taking the time to share your thoughts, it is very much appreciated.

Posted 3 years ago

“I love using Gym Direct. Order was efficient. Pick up had to change to courier and nothing was an issue. They contacted me - I didn’t have to chase. Value per kg for free weights is spot on. Will use again and again. I appreciate that even when crazy busy they were on top of my order.”

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Posted 3 years ago

Margot, thank you for taking the time to review Gym Direct. I'm so glad that your order was efficient and received in a timely manner despite the slight setbacks. Your patience and understanding is so very appreciated. We know how frustrating it can be when something doesn't go as planned--especially when you're on a tight timeline. So thank you for acknowledging our efforts even when we were busy and everything else wasn't going quite smoothly. We really appreciate that feedback and will use it to improve our service even more in future! Enjoy your new products and thankyou again!

Posted 3 years ago

“There was quite a confusion on my part due to the new lockdown restrictions, however, Gym Directs communication was top-notch! Their response was automatic and reassured me about when I should be expecting my packages. They all arrived fast despite Sydney's current restrictions and all perfect. Thanks again Gym Direct for being so patient and understanding, despite everything!”

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Posted 3 years ago

Hi Jonathan, thank you for your review and feedback. I've passed on your comments to our management team here at Gym Direct. We're always looking for ways we can improve the customer experience so this is particularly valuable feedback. We appreciate that you were understanding of the lockdown restrictions in Sydney and are glad that it didn't affect your delivery time too much! Thank you again for taking the time to leave us a review - we really do appreciate all of our customers' input! All the best mate and enjoy your new equipment.

Posted 3 years ago

“Competitive prices, good equipment”

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Posted 3 years ago

Thank you for your review. We are so glad to hear that our prices and equipment have been a good fit for you! I've passed on your feedback to our team, and we will continue working hard to provide competitive pricing and the best possible service.

Posted 3 years ago

“The exercise equipment I received was amazing and great value!”

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Posted 3 years ago

Thank you for the five star review Nathanael! We're glad to hear that our equipment is of high quality and a great value. We are committed to providing affordable prices on all our products, so that everyone has access to fitness. If there's anything we can do better in the future, please let us know by contacting us through Live Chat or emailing sales@gymdirect.com.au. Thanks again mate, and enjoy!

Posted 3 years ago

“Ordered July 2. Arrived July 16. Poor communication via email but staff were sympathetic over the phone and managed to get it out. - Please improve communication and check order numbers before responding with boilerplate text. It comes of as lazy and passive aggressive towards customers who are desperate to exercise. Zyzz would not approve of this.”

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Posted 3 years ago

Thank you for your review and feedback. We are sorry to hear that our communication was not up to the standard we expect and hope for. We will take this into consideration moving forward. Deeply sorry about your experience and promise this feedback will be actioned immediately to ensure your next experience differs greatly from this one. Enjoy your new equipment!

Posted 3 years ago

“Great equipment. Fast shipping”

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Posted 3 years ago

Anthony, thank you for taking the time to review our product and service. We are happy to hear that you were pleased with your purchase! I'm glad to hear that we could provide a quick turnaround on your order as well--despite recent dispatch delays due to Covid-19 restrictions. We hope this will be the first of many purchases from us! Enjoy.

Posted 3 years ago

“The list of strength training equipment continues to grow in my home Gym ever since covid started! Very happy. can you please ad more stock and muscle motion home gym products. your the only online store I've bought from.. keep up the good work GYM DIRECT!.”

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Posted 3 years ago

Hi Troy, thanks for your review! We appreciate you taking the time to share your thoughts with us. We're glad that our product lines have been able to help make your home gym experience better and we'll be sure to pass on this feedback about ensuring we have more stock of muscle motion products. As always, thank you for being a loyal customer--we really do appreciate it!

Posted 3 years ago

“Gym Direct themselves are fine,unfortunately their delivery service has a lot of room for improvement, a lot!”

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Posted 3 years ago

Thank you for your recent review of our company, Constantinas. I'm sorry to hear that the delivery service was not up to your expectations. Covid-19 has changed the way our courier partners delivery their items, and the way we dispatch our products and we appreciate your understanding of this. We take customer feedback very seriously and will be sure to pass this on to the appropriate team members. All the best.

Posted 3 years ago

“fixed all of my issues with my order, thanks guys!!”

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Posted 3 years ago

Hi there, our records show that we have organized for replacement parts through our warranty department. Would you mind revising this review?

Posted 3 years ago

“Great service with kind and helpful staff. Thanks so much.”

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Posted 3 years ago

Thank you for your review Brooke! I'm so glad to hear that our staff was helpful and kind. We take pride in the quality of our customer service and it sounds like we're doing a good job with this. If there's anything else we can do, please don't hesitate to reach out again!

Posted 3 years ago

“Very quick turnaround, even in lockdowns, and very affordable.”

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Posted 3 years ago

Thank you Hugo for your review and 5 stars! I'm happy to hear that we are able to provide quick turnaround on orders, despite current delays. We take pride in being a company with low prices and high quality products. I'll make sure this feedback is passed on to our team here so they can continue their excellent work.

Posted 3 years ago

“Gym Direct offers excellent value for quality products”

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Posted 3 years ago

Thank you for the kind review! We're glad to hear that our products are providing a high quality experience and thank you for your feedback.

Posted 3 years ago

“Was super happy with the delivery… Great communication service too, very quick to respond! Thankyou Michael…am really enjoying my latest purchase….will definitely be coming back 👍🏾”

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Posted 3 years ago

Hey Kim, thank you so much for taking the time to leave us a review! We're super glad that Michael was able to help you out with your order and provide you with a satisfactory experience! We truly appreciate the feedback and hope you enjoy your new products. All the best!

Posted 3 years ago

“Excellent service and quality product. Thank you!”

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Posted 3 years ago

Thankyou Caroline for taking the time to leave us a review! Very grateful that we were able to give you a positive experience shopping with us. Enjoy your new product! All the best.

Posted 3 years ago

“First time buying from here and they did not disappoint! Awesome quality and fast shipping 👍🏽”

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Posted 3 years ago

Welcome to the fam! Thankyou very much for the feedback, we truly value hearing back from our customers and its something we definitely look forward to. Enjoy your new products and all the best!

Posted 3 years ago

“Easy process and good delivery considering these COVID times. Very happy with product 😊”

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Posted 3 years ago

Thankyou so much for this awesome review! During these uncertain times its super important to us that our customers are happy with their products and our services - so this feedback is truly valued and appreciated. Enjoy your new product, and all the best!

Posted 3 years ago

“Ordered my items at the start of the 2nd Sydney lockdown and received them in a few days during this busy time. Was extremely pleased with the dispatch time and quality of items. Will buy again!”

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Posted 3 years ago

Hey Adam, your feedback is truly valued and we appreciate it so much. Thankyou for taking the time to share your experience with us! We're very glad that even during these uncertain times we were able to meet your expectations in terms of dispatch and delivery times. It's always great when we hear back from you guys. All the best!

Posted 3 years ago

“Apsolutly perfect exercise machine for full body exercise, limited home space and really good quality matirial, god load capacity 150kg for standard and olimpic plate optional and it is not to complicate for instalation.All together I am really heppy customer with gym direct fitness company prodact because I am not first time customer but single cable cross pull machine is my favourite machine.”

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Posted 3 years ago

Thankyou for this awesome review Dragan! We are very happy to hear you have found this machine so satisfactory and appreciate you sharing your experience with us. Enjoy!

Posted 3 years ago

Gym Direct is rated 4.4 based on 1,606 reviews