Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, Taren Point
Rating: 4.41

4.4 Rating 1,638 Reviews

84 %

of reviewers recommend Gym Direct

4.4

Based on 1,638 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 5 star review on 9th December 2024

132

Anonymous

Anonymous // 01/01/2019

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“I made a large purchase and the Gym Direct team was great to help with what I needed and prompt to reply to my emails. I received the gym equipment and the quality is amazing!”

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Posted 2 years ago

“It’s been weeks and my order is still not delivered. Delivery still not made.”

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Posted 2 years ago

“Purchased some competition kettle bells. The packages Gym Direct have, where you can buy 3 kettlebells at once i find are good value for money. Prompt delivery, easy check out process.”

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Posted 2 years ago

“Purchased a muscle motion bench. I wanted this one as it has the adjustable front. Wasn't hard to put together and very sturdy. Upgrading from my old bench was a great idea as very happy.”

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Posted 2 years ago

“Great product Great service”

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Posted 2 years ago

“Unbeatable prices and the best quality equipement. Fast friendly service and pick up was a breeze. Couldn't recommend these guys highly enough.”

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Posted 2 years ago

“Great experience and customer service. Competitive pricing and a variety of product ranges. Respond to queries promptly. Highly recommend visiting the showroom which has many equipments on display. Chris and Michael were very helpful”

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Posted 2 years ago

“Delivered as promised”

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Posted 2 years ago

Thank you for the 5-star review Dallas, we hope you are having killer workouts with the curl bar and weights and as always if you need anything please don't hesitate to get in contact with us. Have a great day. - GD

Posted 2 years ago

“Competitive prices, cheapest for this weight on line. Great communicators and no fuss pick up. Will shop here again soon.”

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Posted 2 years ago

“All good. Good price, product as described.”

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Posted 2 years ago

“I HAVE PURCHASED THE MAJORITY OF EQUIPMENT IN MY HOME GYM FROM GYM DIRECT. THE QUALITY OF THE GEAR HAS PROVED TO BE EXCELLENT AND THE SERVICE WAS VERY GOOD. I HAVE NOW RUN OUT OF SPACE AND I BELIEVE THE EQUIPMENT WILL PROBABLY LAST LONGER THAN ME!”

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Posted 2 years ago

“I purchased an Olympic Barbell online via Gym Direct Mar. 14, 2022 and it was delivered Apr. 21, 2022. Almost 6 wks from NSW to WA !... If I hadn't contacted them and their courier company, who knows how long it would've taken to arrive if at all... Wasn't told what caused the hold-up and no apologies either... Product arrived in good condition but way too long waiting for it - Not happy Jan !!”

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Posted 2 years ago

Dear Rob, Thank you for your purchase of an Olympic Barbell from Gym Direct. I'm sorry to hear that it took so long for the product to arrive. We appreciate your patience and apologize for any inconvenience caused. If there is anything further we can do to assist, please don't hesitate to let us know. Sincerely, Gym Direct

Posted 2 years ago

“Have purchased equipment from here a few times. Always had a pleasant experience and staff helpful.”

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Posted 2 years ago

“Quick and effective”

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Posted 2 years ago

“Quick and easy ordering”

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Posted 2 years ago

“Very good product”

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Posted 2 years ago

“Quality product, good price”

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Posted 2 years ago

“Quick and easy to order. Product came promptly and in excellent condition.”

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Posted 2 years ago

Thank you for reviewing Gym Direct, Ian! We're so glad to hear that your experience with us was a positive one. I'm sorry to hear about the items not fitting properly--it sounds like our sizing information could have been more clear and I'll make sure it's updated in the future. Thank you again for taking the time to leave feedback, we appreciate it greatly as it helps us improve!

Posted 2 years ago

“Great communications an very impressed with delivery time all round great experience with gym direct 👍”

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Posted 2 years ago

Hi Ricky, thank you so much for the feedback. We're glad to hear that your experience with us was a good one and we appreciate your taking the time to review our services!

Posted 2 years ago

“Everything from the website, to tracking and delivery was phenomenal. The product is incredible and have been using and enjoying every moment since. Look forward to purchasing again to assist with the development of the home gym, as I won’t purchase anywhere else.”

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Posted 2 years ago

Michael, thank you for your review! We're so happy to hear that you are enjoying the product and we hope it will continue to help with your fitness goals. It sounds like you found a great deal on our site and were able to get everything delivered right away without any hassle. That's exactly what we want - gym equipment at the lowest possible price, delivered quickly and easily. We would love to hear from you again if there is anything else we can do for you, I'm sure our customer service team would be more than happy to assist in any way they can.

Posted 2 years ago

Gym Direct is rated 4.4 based on 1,638 reviews