Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, Taren Point
Rating: 4.41

4.4 Rating 1,604 Reviews

84 %

of reviewers recommend Gym Direct

4.4

Based on 1,604 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 5 star review on 21st November 2024

127

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Goods came on time and goods tracking was available.”

Helpful Report

Posted 2 years ago

“Postage took a long time”

Helpful Report

Posted 2 years ago

“Always my go-to for my home gym equipment. Great job!”

Helpful Report

Posted 2 years ago

“Great service”

Helpful Report

Posted 2 years ago

“Excellent product, quality stuff.. 💪”

Helpful Report

Posted 2 years ago

“Quick, efficient, quality product at a great price.”

Helpful Report

Posted 2 years ago

“i received only the kettle bell my gym matt never arrived i have tried to call or email someone about it My name is mark peart”

Helpful Report

Posted 2 years ago

Hi Mark, We're currently experiencing some dispatch and delivery delays. Recent weather events in QLD and NSW have caused a small backlog of orders. However, rest assured, we're working with our team and courier partners to get orders delivered as fast as possible. Thanks for your patience.

Posted 2 years ago

“The product itself is solid and welded very well and works. Not having instructions for assembly was a major problem. The exploded engineering pictures that I had to ask for were wrong. No one was able to video call or provide assistance over the phone. I'm 800 kms away. I eventually ignored the drawings and put it together trusting myself and previous experience assembling these types of units. Anyone new to this would have no hope. All communication was returned via email and although eventually i was provided with something that would have helped earlier it seems too little way too late. What should have taken 1.5 hours ended up taking days. I have what I wanted at a good price. Customer service, of the 6 people i delt with, only 3 were of any help. Once they have your money your basically on your own. As im writing this i reduced the star rating from 3 to 2. Looking back, it really was bad.”

Helpful Report

Posted 2 years ago

Thank you for your feedback, Michael. We're sorry to hear that the assembly instructions were not helpful, we'll take a look at them and make sure they are clear in future. I'm glad to hear that you found the product itself satisfactory and was able to assemble it yourself - this is always better than needing assistance! We offer live chat support during business hours as well as email replies 9-5, Monday to Friday. If there's anything else, we can do to improve our service please let us know- I appreciate your taking the time to share your thoughts with us.

Posted 2 years ago

“Great service and great product. Communication was amazing during the whole process. Weights are perfect for my home gym”

Helpful Report

Posted 2 years ago

Hi Aaron, thank you for your review and feedback! We're glad to hear that our service was up to par with your expectations. It's great to know that the weights are a perfect fit for your needs. We hope that we can continue providing excellent products and services in the future as well!

Posted 2 years ago

“Took a bit long to deliver but happy with the product :))”

Helpful Report

Posted 2 years ago

Thanks for the review, Mark! I'm glad you're happy with your purchase. We apologize for any inconvenience caused by the delivery of your order and will be sure to work on improving this process in the future.

Posted 2 years ago

“Communication was good. Good kit. Easy transaction. Prompt delivery.”

Helpful Report

Posted 2 years ago

Thank you for your review, Gary. I'm glad to hear that the communication with our team was good and you were pleased with your purchase!

Posted 2 years ago

“Great automated updates on shipping and handling of the Plyometric boxes! They were packaged really well and arrived in perfect order. Great product and service!”

Helpful Report

Posted 2 years ago

Hi Alexandra! Thank you for your review and we're so glad to hear that you're enjoying your Plyometric boxes. We take considerable pride in the care and attention we put into our packaging, as well as the quality of our products, which is why we have such a high rating on shipping & handling.

Posted 2 years ago

“I've brought a lot of equipment from gym direct. It's always shipped fast & great quality. Happy to continue to purchase from here”

Helpful Report

Posted 2 years ago

Hi Scott, thank you for your review! We're so glad to hear that our service has met your expectations. We know how important it is to have the right equipment and we work hard to make sure everything is shipped quickly and in great condition. If there's anything else we can do for you, please let us know!

Posted 2 years ago

“You need no more motivation than getting all your exercise equipment from Gym Direct. Ordering was simple, cost is competitve and delivery was fast. You'll be up and exercising before you know it. They have my full recommendation.”

Helpful Report

Posted 2 years ago

Hi Michael, thanks for your review and a 5-star rating. We're so glad to hear that you had a wonderful experience with us! We value the feedback we get from our customers and are always looking for ways to improve our service. If there's anything you think we could do better in the future, please let us know. Thanks again!

Posted 2 years ago

“Product quality is fine. Customer service is poor. Order was short supplied, raised with GD and they blamed their courier with no eta on a resolution as their couriers "accounts manager" was investigating. Have requested replacement products or refund but judging by other reviews, it looks like it will be easier to lodge a formal complaint and go from there. Initial customer service response was less than 1hr, after I requested a refund or replacement product, GDcsyopped replying.”

Helpful Report

Posted 2 years ago

Hi there, I'm sorry to hear that you had a less than perfect experience with us. We pride ourselves on our customer service and want all our customers to be happy with the products they receive from us. In cases like this where there is an issue or concern, we always do our best to respond as soon as possible. In your case, it appears we were not fast enough in getting back to you so please accept my apologies for that! We are also looking into why your order was short supplied, but I can confirm that this has been resolved now - thank you for letting me know about this! I hope we get another chance at making things right by providing the excellent customer service that people have come to expect from Gym Direct.

Posted 2 years ago

“Amazing products, great postage fees and fast delivery.”

Helpful Report

Posted 2 years ago

Thank you so much for your review! We're very happy to hear that our products are delivering the results you need. We love hearing about how we can help make your fitness journey more enjoyable and effective with the right gear. If there's anything we can do to improve our service or product offering, please let us know.

Posted 2 years ago

“Great prices, excellent products. Great customer service with no hassles.”

Helpful Report

Posted 2 years ago

Hello Ian, thank you for the review. I am so glad to hear that our products and prices are on point! Thank you for taking the time to share your experience with us and we hope that you'll continue to shop with us in the future.

Posted 2 years ago

“Very helpful on the phone. Product tracked and all as expected.”

Helpful Report

Posted 2 years ago

Thank you for your feedback! We're happy to hear that our customer service was helpful and that the product arrived as expected. If there's anything we can do to improve, please let us know.

Posted 2 years ago

“Great system of keeping you up to date with order progress. Quick to respond on email with questions.”

Helpful Report

Posted 2 years ago

Thank you for the 5 star review! We're pleased to hear that we were able to keep up with your needs.

Posted 2 years ago

“Very helpful staff n very friendly. Easy to communicate with them. It’s to easy to get wat you required. Everything you can get for gym requirements n easy. I’ll suggest my friends and family to shop with direct gym. Thank you.”

Helpful Report

Posted 2 years ago

Thank you for your review, Ravin, we're so glad to hear that our staff were helpful and friendly. We'll make sure they know how much it means to us when they go the extra mile! We always do our best to be as accommodating as possible, with a focus on customer service. It's great to hear that we've succeeded in this area too! Thank you again for your kind words and I hope this has been a pleasant shopping experience for you.

Posted 2 years ago

Gym Direct is rated 4.4 based on 1,604 reviews