Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, Taren Point
Rating: 4.41

4.4 Rating 1,604 Reviews

84 %

of reviewers recommend Gym Direct

4.4

Based on 1,604 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 5 star review on 21st November 2024

127

Anonymous

Anonymous // 01/01/2019

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“I purchased plastic collars for my pump bar because the original ones would not fit properly. The service was good and the order was dispatched quickly but the product was on sale for $10 and the postage for a less than1 kg parcel was $17 which is ridiculous. Unfortunately I couldn’t find the same size collar anywhere else and had no choice.”

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Posted 1 year ago

“Dumbells came quickly, easy to use website.”

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Posted 1 year ago

Thank you so much for your 5-star rating of Gym Direct, Matthew, we really appreciate it! We're so glad that you found our dumbells to come quickly and that the website was easy to use. We're also really grateful for your loyalty! - GD

Posted 1 year ago

“The service at Gym Direct is amazing. Very helpful and know their stuff. Plus orders are turned around quickly,”

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Posted 1 year ago

Thank you so much for the 5 star rating, Ross! We are so pleased to hear that you're finding our service at Gym Direct so amazing and helpful. It's wonderful to hear that you got your orders turned around quickly! We really appreciate your loyalty and thank you for being a repeating customer. - GD

Posted 1 year ago

“The item was in stock and ready for pick up the same day.”

Gym Direct 5 star review on 27th June 2023

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Posted 1 year ago

Thank you Vadim for your 5 star rating of Gym Direct! We are delighted that the item was in stock and ready for pick up the same day. We are thankful to have such a loyal customer like you, and we look forward to providing more fitness products in the future. - GD

Posted 1 year ago

“Unbelievable customer service, exceeded all expectations”

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Posted 1 year ago

Thank you so much, Grant, for the 5 star rating of Gym Direct! We are so grateful for your kind words about our "unbelievable customer service" and are glad that we exceeded your expectations. We look forward to continuing to serve you with quality customer service! - GD

Posted 1 year ago

“The team were so helpful, calling me when I’d accidentally ordered mismatching equipment and sorting it out straight away. Everything went so smoothly and I had everything in about 4 days!”

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Posted 1 year ago

Thank you so much for your 5 star rating of Gym Direct! We are extremely grateful that you took the time to share your positive experience! It especially means a lot to us when returning customers such as yourself continue to help support us. We appreciate you mentioning how helpful our team was with your order. We're delighted that everything arrived in just 4 days. Thank you for your continued support! - GD

Posted 1 year ago

“Awesome customer service”

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Posted 1 year ago

“pleased with the exercise equipment I have got there, they are close so I save the costs of delivery, cheaper than alternative places for most of what I need.”

Gym Direct 5 star review on 18th June 2023

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Posted 1 year ago

“my order only came in three days !! love the pink kettlebell”

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Posted 1 year ago

“The kick shield was of very good quality build and was delivered very quickly. V happy”

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Posted 1 year ago

“Great service , quick delivery . Would be great if the competition bumper plates were available more I only could get the 25kg that were in stock , the rest were out of stock and they always seem to be out of stock”

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Posted 1 year ago

“Hi I brought a Muscle Motion 15kg Olympic bar and am very happy with the product. The bar has light knurling which means it doesn't rip your hands up when using but still has fantastic grip. It's also beautiful balanced with great bearings on the ends where you load up the weight plates. Gym direct were efficient and greatly to deal with.”

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Posted 1 year ago

Thank you so much for your 5 star rating of Gym Direct, Mark! It's great to know that you're satisfied with the Muscle Motion 15kg Olympic bar and are delighted with its light knurling and balanced design. We really appreciate that you've chosen to become a returning customer. Thank you for your trust in us and we hope to see you again soon! - GD

Posted 1 year ago

“Delivery and installation were fantastic, they worked with me to organise a convenient time and delivered everything at once. installation took less than 3 hours for a multifunction machine. Gave advice on maintenance. Great experience, would recommend, very competitive pricing.”

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Posted 1 year ago

Thank you so much Alexander for your 5 star rating of Gym Direct! We appreciate your continued support in being a repeat customer. We are delighted to know that our delivery and installation was fantastic, convenient, and quick. We are grateful for your kind words on our maintenance advice, and it is fantastic to know that you had a great experience! We look forward to serving you again in the future.

Posted 1 year ago

“Yep pro service , excellent products”

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Posted 1 year ago

Thank you so much, Troy, for your 5 star rating of Gym Direct. We truly appreciate your loyalty and are so pleased to hear that you found our product and service to be both top-notch. We look forward to serving you in the future!

Posted 1 year ago

“Really great service. One of my dumbbells was missing. It was clear it feel through the box that it arrived in. I sent an email and photo and the team sent a new one. Thanks for being prompt and professional.”

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Posted 1 year ago

Thank you so much for your generous 5-star rating of Gym Direct and for your extremely kind words. We are really grateful for all the customers that we've been able to serve and we understand just how important it is to address any issues that may arise promptly and in a professional manner. Thank you once again for your positive feedback and we look forward to continuing to provide you with an exceptional service.

Posted 1 year ago

“Great service very friendly staff,”

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Posted 1 year ago

Thank you, Katrina, for the glowing 5 star review of Gym Direct! We are so pleased to hear that you found our service to be great and our staff very friendly. We appreciate your feedback and our team will keep striving to exceed your expectations.

Posted 1 year ago

“YOUR SERVICE IS TERRIFIC !!!”

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Posted 1 year ago

Thank you so much, Moses, for your 5 star rating of Gym Direct and for being a repeat customer! We are so pleased you are happy with our service and appreciate the feedback.

Posted 1 year ago

“Nice product but shipping cost more than product unacceptable”

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Posted 1 year ago

Thank you so much for your honest feedback, Hanifa. We appreciate that you took the time to let us know about your experience with Gym Direct and we apologize for the shipping cost that you were charged. If you ever notice a shipping cost is too high please contact us and we will have our team look into it, if there is ever a time we can help we want to be bale to. Thank you.

Posted 1 year ago

“i have purchased many items from gym direct, great staff and competitive prices.would recommend you try them.”

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Posted 1 year ago

Thank you so much for your 5 star rating of Gym Direct! We're so glad to hear that you've had a great experience with us - both in terms of our staff and competitive prices. We really appreciate your support. We hope you will continue to purchase items from Gym Direct and recommend us to your friends. Thank you again for your kind words!

Posted 1 year ago

“Delivered very quick from Sydney to regional Victoria. Easy to build. I recommend using dynabolts from Bunnings when using on brick wall. Very happy with the results so far!”

Gym Direct 5 star review on 25th May 2023

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Posted 1 year ago

Hi Simon, thank you for your positive review and for taking the time to recommend which good-quality bolts will best suit brick walls. We're always pleased to hear when our customers have been happy with their purchase from Gym Direct. We're glad to hear that your product was delivered quickly from Sydney to regional Victoria, which is always a priority for us. Thanks again for your feedback, and we hope your gym equipment continues to serve you well. - GD

Posted 1 year ago

Gym Direct is rated 4.4 based on 1,604 reviews