Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, Taren Point
Rating: 4.41

4.4 Rating 1,606 Reviews

84 %

of reviewers recommend Gym Direct

4.4

Based on 1,606 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 5 star review on 25th November 2024

129

Anonymous

Anonymous // 01/01/2019

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“Equipment is of good quality. Delivery is prompt”

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Posted 3 years ago

Thank you for your review! We're so glad to hear that our customer service and quality of equipment is meeting your expectations.

Posted 3 years ago

“Great service and very honest! Highly recommended”

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Posted 3 years ago

Thanks so much for the feedback Dana, we're glad to have been of service. We take honesty very seriously and it's great to hear that your experience was a positive one!

Posted 3 years ago

“I’ve brought from you guys a few times now but now sadly been waiting over a month for a Father’s Day present to arrive... and hardly any contact about delivering nor any updates.”

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Posted 3 years ago

“Shipping has been a disaster. Still yet to receive the product.”

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Posted 3 years ago

“I have bought everything I own in my home gym from Gym Direct. The quality of equipment AND the communication from the staff is top shelf.”

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Posted 3 years ago

Jessica, thank you so much for your review! We're delighted to hear that we've made the right equipment decisions for you and that our service has been top notch. We want to do everything we can to make sure you have a great experience with us every time. If there's anything at all we can do to improve your next purchase or experience, please let us know--we'll be happy to help out in any way possible!

Posted 3 years ago

“Competitive prices, professional & quick delivery. Thanks (again) guys!”

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Posted 3 years ago

Tony, thank you for the awesome review! We're glad to hear that your experience with us was a positive one. We strive to offer competitive prices and quick delivery times while maintaining high quality products. If there's anything we can do in the future to make our service better please let us know.

Posted 3 years ago

“Great store with good equipment. Only issue is nothing is in stock. Been waiting 6 months for jammer arms to become available.”

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Posted 3 years ago

Hi Mark, thanks for your review. I'm sorry to hear that you're waiting on the jammer arms; we'll do our best to get them in stock as soon as possible!

Posted 3 years ago

“Product is good, selection of products is also good. I would have liked to have had the option of contactless collection, I would have had the items days earlier and saved shipping to next suburb.”

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Posted 3 years ago

“Great product at a great price, quick delivery too.”

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Posted 3 years ago

Hi John, thanks for your review. I'm glad you're enjoying the product and that it was delivered quickly to you. We try our best to get orders out as soon as possible so we can keep our customers happy!

Posted 3 years ago

“Fast delivery and great customer service. Happy with the product.”

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Posted 3 years ago

“Would highly recommend to everyone I know. Shipping is quick and communication is great.”

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Posted 3 years ago

“I had to ring Numerous times to chase my order, when it finally arrived it wasn't complete and no notification of it, I had to ring to find out where the missing parts were.”

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Posted 3 years ago

“Awesome gear!”

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Posted 3 years ago

“Extremely happy with the postage. Got my order the very next day after placing it!! Was so happy with the product too, commercial grade quality, and since I’ve had them I haven’t had an issue with chipping or falling apart etc. highly recommend!!”

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Posted 3 years ago

Thank you so much for your review Shantelle. I am thrilled to hear that our service was quick and efficient, and that the product is of high quality. We are working hard to ensure we provide a great experience every time - it would be wonderful if you could share some photos with us of your installation process (and even better if they're before/after shots) so we can showcase them on our website or social media channels!

Posted 3 years ago

“After placing my order with Gym Direct, as any online website I’m always hesitant. To much surprise I had received my order in less than 24 hours, this was shipping to Melbourne. The best online experience I have ever had, the alert emails that were sent to me regarding the updates to my emails were amazing. The tracking of the shipment was great also. The products were even better, very heavy duty commercial quality pro style dumbbells and weight plates. Couldn’t have been more happier and will reorder with these guys!”

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Posted 3 years ago

Elle, thank you for your kind words and feedback. We're so glad to hear that Gym Direct was able to exceed your expectations! Your comments are an important part of the customer experience and we appreciate hearing how our product offerings meet your needs. We hope you'll share this review with others who might benefit from our products as well!

Posted 3 years ago

“Easy ordering and quick delivery given the current times.”

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Posted 3 years ago

Thank you for taking the time to leave a review Nigel! I'm glad that your experience with our service has been so positive. We're constantly looking for ways to improve and will be sure to pass on your feedback about our ordering process.

Posted 3 years ago

“I came across a Gym Direct advertisement on Facebook . They stock a good range of items suitable for the home gym. They have some of the old school items as well as some new innovative products .”

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Posted 3 years ago

Thanks for the review, I'm glad you were able to find what you needed. We're always working to expand our stock and are excited about some of the new equipment we have coming in soon. If there's anything else that catches your eye, please let us know!

Posted 3 years ago

“Very fast delivery during Covid restrictions, very impressive. This is the 2nd time I have used gym direct and I was very pleased with the value for money and quick delivery.”

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Posted 3 years ago

I'm so glad to hear that you enjoyed your experience with us and we were able to deliver during a time of need. Thank you for taking the time to leave this review and I will be sure to share it with our team.

Posted 3 years ago

“Quick fast delivery”

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Posted 3 years ago

Thank you for your review Suzie, I'm so happy to hear that you received your order quickly and in good condition. We do our best to get orders out as soon as possible, but we also want them delivered safely so we take care with packaging. If there is anything else we can help with please don't hesitate to contact us!

Posted 3 years ago

“Good equipment and workable prices. It stands up to being abused on a concrete floor and left out in the rain near my garage.”

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Posted 3 years ago

Thank you for your review and I'm glad to hear you like our equipment. We've been working hard to make sure we offer the best quality products at a fair price and it's great that this has resonated with you!

Posted 3 years ago

Gym Direct is rated 4.4 based on 1,606 reviews