Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, Taren Point
Rating: 4.41

4.4 Rating 1,638 Reviews

84 %

of reviewers recommend Gym Direct

4.4

Based on 1,638 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 5 star review on 9th December 2024

132

Anonymous

Anonymous // 01/01/2019

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“Good mail order service and delivery.”

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Posted 3 years ago

“Gym Direct were great I was able to search, find, order the weights online and receive them very quickly. Plus I received fractional shares through Upstreet!”

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Posted 3 years ago

Thank you Allan, I'm glad to hear that your experience with Gym Direct was a positive one!

Posted 3 years ago

“I wasn't really happy, my 5kg weight looks like it has a chunk of rubber taken out of it and the coating used to spay the product for shipping has stained my workout matt.”

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Posted 3 years ago

“Great gym gear and shipped really quickly. Have been using the gear daily and it's stood up to the abuse well.”

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Posted 3 years ago

Thanks for taking the time to leave us this review, Matt. I'm so glad you've been enjoying your Gym Direct gear! We take pride in our products and are always happy when we hear that they're working well for their owners. We really appreciate your feedback about how quickly we shipped it to you too--we know that speed is important when ordering fitness equipment online!

Posted 3 years ago

“Great communication around delivery.”

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Posted 3 years ago

Thank you for your review Joanne! We're so glad to hear that our communication around delivery was a positive experience. I'll share your feedback with the team and we'll continue to work on improving this area. Thank you again for taking the time to leave us a review, it's always helpful in helping us improve as a company.

Posted 3 years ago

“Fast shipping, quality products, good price, solid rewards scheme.”

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Posted 3 years ago

Thank you for your review Christopher! We're glad to hear that we've been able to provide a good experience and hope you'll continue to shop with us.

Posted 3 years ago

“Had some delivery delays (Covid and all that jazz) but GD kept me in the loop and was still relatively quick.”

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Posted 3 years ago

Thanks for the review, we're sorry to hear about your delivery delays and appreciate you letting us know. We strive to keep our customers in the loop with any changes that may affect their order and will always do what we can to help them out when there is a problem. We hope this doesn't discourage you from ordering again in the future, but if it does please let us know so we can try and make things right!

Posted 3 years ago

“Exactly how online shopping should be. Thanks Gym Direct”

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Posted 3 years ago

Thank you for your review, we're so glad to hear that our product has met and exceeded your expectations. We know there are a lot of options out there for purchasing gym equipment, but we hope that you'll choose us again in the future!

Posted 3 years ago

“I am still waiting on 10kg dumbbells They were in stock when purchased but didn't come with the others I ordered.”

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Posted 3 years ago

“Awesome service love my new equipment highly recommend these guys”

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Posted 3 years ago

Thank you Lexi for your review! I am so glad to hear that our service was awesome and you love your new equipment. It's great to see people who are enjoying their gym experience with us. I'm happy we could help make it a positive one!

Posted 3 years ago

“Item as described and of good quality. Arrived quickly. Very happy”

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Posted 3 years ago

Thank you Chris for your purchase and review! We're happy to hear that the item arrived quickly and was as expected.

Posted 3 years ago

“Cannot flaw equipment. Extremely good value for money.”

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Posted 3 years ago

Matt, thank you for your review! We are so happy to hear that the equipment is meeting your needs and that our pricing is an excellent value.

Posted 3 years ago

“The items are great quality and exactly as described however the company used for postage is appalling.”

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Posted 3 years ago

Thank you for taking the time to leave a review Emma, we're sorry to hear about your experience with our shipping provider. We take any issue that impacts the customer's experience very seriously and I'll make sure this is addressed as soon as possible. Our goal is always to ensure satisfaction from every interaction so if there are any other issues you have in the future please reach out to us directly at sales@gymdirect.com and we will do our best to resolve them for you!

Posted 3 years ago

“OMG you guys are pathetic and in organised 🤮absolutely a Joke of a company”

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Posted 3 years ago

“Best Price, good quality, went above what was required to assist with delivery under challenging circumstances”

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Posted 3 years ago

Hi Allan, thanks for taking the time to leave this review. I'm glad you found the pricing and quality of our products good enough for your needs. I appreciate that you mentioned how we went above what was required to assist with delivery under challenging circumstances too, it's always great when customers notice these small things!

Posted 3 years ago

“I have not received the pair of 25kg dumbbells please let me know if they are on the way”

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Posted 3 years ago

“Easy to order, great dumbbells at a great price. Would definitely order again in the near future.”

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Posted 3 years ago

Thank you for the positive review. We're glad to hear that your experience was easy and successful!

Posted 3 years ago

“Good price good service”

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Posted 3 years ago

Thanks for the review, Emilio! It sounds like you had a great experience with us. We're glad to hear that you found our pricing and service good. If there's anything we can do to make your experience even better, please let us know!

Posted 3 years ago

“Unfortunately the product had a major manufacturing problem. I was able to rectify this myself by drilling holes through the steel and I was given a partial refund, which was good, but would hope that the quality of the product would have been better up front.”

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Posted 3 years ago

“Very happy with quality of the products i received. Arrived fairly promptly. Thank you”

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Posted 3 years ago

Hi Kathryn, thank you for your feedback! I'm glad to hear that we were able to provide a great experience and help you get the products you needed.

Posted 3 years ago

Gym Direct is rated 4.4 based on 1,638 reviews