Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, 23-25, Mangrove Lane, Taren Point
Rating: 4.41

4.4 Rating 1,669 Reviews

84 %

of reviewers recommend Gym Direct

4.4

Based on 1,669 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 5 star review on 13th April 2025

Mohammed Naanouh Naa****

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Made an order months ago. Gym direct was happy to take my $1000 and deliver the product months later (still waiting for it) with no updates and no option for a refund. Very poor!”

Helpful Report

Posted 3 years ago

“I had ordered some resistance bands and had to wait a ridiculous amount of time for them to be posted and it was only when I had sent an email through asking about the delivery that surprise surprise the item was then packaged and shipped off. I have ordered from you in the past with no problem however this time the service was definitely lacking.”

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Posted 3 years ago

Thank you for your feedback Karen, I'm sorry to hear that our service let you down. We strive to offer a reliable and fast service and we're disappointed to learn that this was not the case on your recent order. We'll get in touch with our fulfillment team about the delay of your order and make sure they're aware of this issue. In future, please do get in touch if there are any issues or delays with an order so we can look into it straight away.

Posted 3 years ago

“Not so much an issue with you guys but the courier. I only received the barbell on Sarurday morning. The last order didn't deliver on the same day, but instead across two days. I would hesitate to order from you again. Sorry.”

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Posted 3 years ago

Hi Andrew, I'm sorry you had to wait a few days for your order. We do our best to get orders out as soon as possible and we're sorry it wasn't delivered on the same day. We'll make sure this doesn't happen again. We hope you'll give us another chance in the future and thank you for taking the time to review us!

Posted 3 years ago

“I received my bike with rust on the underneath and above the wheel. I contacted Gym direct - it took 6 days for someone to get back to me only to be told the rust is on the underneath of the bike and it doesn’t matter. No offer of a reduction in cost of the bike or a replacement. Happy to take my money but not responsibility for their own product quality”

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Posted 3 years ago

Hi Liz, I'm sorry to hear you're unhappy with your purchase. Rust is not a normal feature of our bikes and we had sent you a refund on the 5th of October. Thank you for your patience.

Posted 3 years ago

“I havent received my order !!!!!!!!”

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Posted 3 years ago

“took almost 3 weeks to receive my order. ordered again and the same problem.”

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Posted 3 years ago

Hi, thank you for your review. I apologize that it took longer than expected to get your order to you. We are currently experiencing a high volume of orders and are working hard to get caught up on the backlog. If this happens again in the future please email us at sales@gymdirect.com with your order number and we will be able to provide more information about why there was an unexpected delay or any other questions you may have. Thank you

Posted 3 years ago

“I placed an order that was in stock and ready for immediate dispatch. After placing the order I was advised of a 5-7 day dispatch delay. I only received the order today, some 17 days after initial order. I understand that there are complexities associated with the current times, but this does not excuse a lack of communication as times change.”

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Posted 3 years ago

“Ordered 6 weeks ago and it still hasn’t arrived despite sending a in stock notification text. I wouldn’t buy from them again.”

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Posted 3 years ago

“If I could rated 0 stars I would have. Still waiting for my order it's been 8 weeks there has been zero communication about where and when my order will arrive”

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Posted 3 years ago

“My item is yet to arrive, so I would say the service has been terrible”

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Posted 3 years ago

“Please refund my purchase.”

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Posted 3 years ago

“OMG you guys are pathetic and in organised 🤮absolutely a Joke of a company”

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Posted 3 years ago

“Order has been dispatched 2 weeks ago and still hasn't been received, still unsure when it is going to be delivered to me and Gym Direct is unable to give any clarity on when to expect it. Quite unhappy to be paying such high delivery fees for an unreliable service, then receive an email for feedback on "how did we do?" when I haven't even gotten the item?”

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Posted 3 years ago

“Shipping has been a disaster. Still yet to receive the product.”

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Posted 3 years ago

“I had to ring Numerous times to chase my order, when it finally arrived it wasn't complete and no notification of it, I had to ring to find out where the missing parts were.”

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Posted 3 years ago

“Don't sign people up for emails.”

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Posted 3 years ago

Hi there, we checked the email tied to this review and it's not subscribed to any of our marketing channels? The emails you've received are more than likely transactional emails related to orders or products - which are not classified as marketing emails. If you would like to be removed from our system completely, please let us know and we can do that for you.

Posted 3 years ago

“not yet received”

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Posted 3 years ago

Hi Peter - Unfortunately, Australia Post is currently experiencing pretty severe delays as there has been an outbreak of Covid at a few of their major Depots in Sydney. This is completely out of our hands but we have submitted a formal request for all tracking information to be updated to accurately reflect these delays. We deeply apologize on their behalf for the inconvenience and we will keep you in the loop.

Posted 3 years ago

“Still haven't got it yet. Ordered weeks ago.”

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Posted 3 years ago

Hi there, I just double checked the order tied to this review and it was shipped with Australia Post. Unfortunately they have had an outbreak of Covid-19 in a few of their major depots and are experiencing some delays while their courier drivers self-isolate. We apologize on their behalf but at this stage it is out of our hands. We will 100% keep you in the loop and we have filed a formal request for all tracking data to accurately reflect these delays for you.

Posted 3 years ago

“Live close to the warehouse ordered items on 19 of August it’s now the 13 of September and items have not yet arrived very unhappy”

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Posted 3 years ago

Hi Darren, while we completely understand your frustration unfortunately these delays are largely out of our hands. Part of your order was a pre-order item and wasn't able to be dispatched until we received the item on the 3rd of September. Australia Post was the courier used and unfortunately they've reported major delays due to an outbreak of Covid-19 in a few of their depots. We apologize on their behalf but there isn't much we can do about this from our end. We have filed a formal request for all tracking data to be updated to accurately reflect these delays.

Posted 3 years ago

“i never got my order it has been at least 2 weeks”

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Posted 3 years ago

Hey Charles, unfortunately Australia Post is experiencing some delays on their end due to some of their depots reporting positive cases of Covid-19. While this is completely out of our hands we deeply apologize on their behalf and can assure you the items will be sent out as soon as possible, with the status reflected in your tracking details. Thank you!

Posted 3 years ago

Gym Direct is rated 4.4 based on 1,669 reviews