Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, 23-25, Mangrove Lane, Taren Point
Rating: 4.41

4.4 Rating 1,669 Reviews

84 %

of reviewers recommend Gym Direct

4.4

Based on 1,669 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 5 star review on 13th April 2025

Mohammed Naanouh Naa****

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“5th odd ordered with you. Love the items. Would of liked a notification on my last delivery as Driver rocked up with 104kg of items. A txt or eta night before would of let me be ready but super happy.”

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Posted 3 years ago

Alan, thank you for the five star review. We're sorry to hear that we missed your delivery notification and will work on improving our communication in this area. We appreciate your feedback and hope that you'll continue to enjoy our service!

Posted 3 years ago

“Good service”

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Posted 3 years ago

Thanks Gavin!

Posted 3 years ago

“It is a good product just the clips that hold the weights are tight and hard to use.”

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Posted 3 years ago

Thank you for the feedback Paraskevi. I'm sorry to hear about your experience with our clips and will be sure to pass this along to our product development team. We're always looking for ways to make things easier and more accessible, so if there's anything else that would help please let me know!

Posted 3 years ago

“The products were delayed by a day or two but the prompt communication was appreciated. Overall really happy with the service. I will most certainly order again.”

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Posted 3 years ago

So happy we could provide a professional and fast service, please enjoy your brand new equipment and take care. - Gym Direct.

Posted 3 years ago

“Order arrived as described - no issues.”

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Posted 3 years ago

Thank you for your review Sharon. I'm glad to hear that you're happy with the quality and comfort of our product!

Posted 3 years ago

“Fantastic range. Great responsiveness, kept me up to date with delivery times. Really happy with the products”

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Posted 3 years ago

Vanessa, thank you for your review and feedback! I'm happy to hear our team provided a great experience during the ordering process. We're always looking at ways we can improve, so please feel free to reach out with any suggestions or ideas you might have. Thanks again for taking the time to leave such thoughtful feedback - it has been passed on internally and will help us grow as a company in the future!

Posted 3 years ago

“I bought an Olympic bar and some weights. Was delivered within a week. Would of given 5 stars but order was delivered in 2 parts but appeared complete after only the bar was delivered. Left wondering if/when weights would arrive. Customer service were good when I called about it.”

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Posted 3 years ago

Thank you for your feedback, I'm sorry to hear that the order was delivered in two parts. We are committed to ensuring that every customer receives their complete order as quickly as possible and will be following up with our delivery team about this issue. I appreciate you taking the time to leave a review, it helps us identify areas where we can improve and provide better service going forward.

Posted 3 years ago

“Would buy from Gym Direct again”

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Posted 3 years ago

Thanks for the review Dayna! I'm glad to hear you're happy with our products!

Posted 3 years ago

“Great store with good equipment. Only issue is nothing is in stock. Been waiting 6 months for jammer arms to become available.”

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Posted 3 years ago

Hi Mark, thanks for your review. I'm sorry to hear that you're waiting on the jammer arms; we'll do our best to get them in stock as soon as possible!

Posted 3 years ago

“Product is good, selection of products is also good. I would have liked to have had the option of contactless collection, I would have had the items days earlier and saved shipping to next suburb.”

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Posted 3 years ago

“Awesome gear!”

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Posted 3 years ago

“Equipment as described”

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Posted 3 years ago

Thank you for your review. I'm glad to hear that the equipment is as described and we were able to meet your expectations!

Posted 3 years ago

“Great Prompt service received my items as advertised Thanks”

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Posted 3 years ago

Thank you for your review Philippa, I'm glad to hear our prompt service was appreciated. We're always happy to have the opportunity to provide great customer service and are happy that we were able to exceed your expectations! We want to make sure your next experience with us is worthy of 5 stars - how can we make that happen? Enjoy your new equipment!

Posted 3 years ago

“I haven't received my order yet.”

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Posted 3 years ago

Hi Patrick, your item was on Pre-order, and was dispatched upon becoming back in stock on the 3rd of September - expected for delivery by the 7th. Unfortunately, Australia Post is currently experiencing pretty severe delays as there has been an outbreak of Covid at a few of their major Depots in Sydney. This is completely out of our hands but we have submitted a formal request for all tracking information to be updated to accurately reflect these delays. We deeply apologize on their behalf for the inconvenience and we will keep you in the loop.

Posted 3 years ago

“Hey guys! I actually didn’t receive all of my order! My 7kg dumbells didn’t arrive, and were lost in transit. Super bummed. The step and roller arrived, but the dumbells are totally MIA. Australia post are looking into the matter, hope I receive! Otherwise I’ve wasted my money on those”

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Posted 3 years ago

Hi Nicole, just checked your order and your items are not lost in transit! They were sent as a split shipment with Australia post due to the item weight. You should receive your dumbbells in between today and Wednesday! Best, Gym Direct

Posted 3 years ago

“After an initial delay and disappointment with my order, Eros was able to promptly sort a solution which I'm happy with. The gym equipment is of good quality and after sales service was great. Much appreciated.”

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Posted 3 years ago

Hi Rowan - we deeply apologize for the inconvenience. Our manufacturers indeed sent us the wrong collars however this does not happen often as suggested. I've just tried to give you a call to offer a solution while waiting for the replacement collars. Your experience and happiness is very important to us, so please give us a call on 1300 488 866 so we can make this right for you!

Posted 3 years ago

“Love them!!”

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Posted 3 years ago

We love that you love them! Thank you Gabrielle!

Posted 3 years ago

“I havent received the product yet but i'm sure once i get it ill be happy, its been delayed by australia post”

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Posted 3 years ago

Hi Laura, we deeply apologize on behalf of Australia Post. They have reported an out break of Covid-19 in a few of their depots and unfortunately have had to make sure their couriers are self-isolating. We have filed a formal request for tracking data to be reflected accurately via your tracking data. If there's anything else we can do to keep you informed and in the loop, please let us know.

Posted 3 years ago

“Professional Good to see”

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Posted 3 years ago

Thank you for the feedback about our professional staff. I'm glad to hear that we were able to make your experience a positive one!

Posted 3 years ago

“For having cheap pricing the weight plates that came were alright. Not the best as the rubber-coated plates I got had dents in them and a bit of tear in them already. However, the plates work well as plates so I don't worry too much. I just believe if the manufacturing of the weights were a bit better combined with the cheap pricing and also good delivery time I would rate a 5 star. Overall gym direct gets a 4 star and is recommended for a gym on a budget.”

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Posted 3 years ago

Hi Brendan, thank you for your feedback! We're sorry to hear that the plates weren't perfect and we'll have a word with our supplier. If you ever experience anything like this again please let us know and we'll do our best to resolve it as quickly as possible. Thank you for your review, I'm glad that despite these issues, the rest of your order was satisfactory and we hope to work with you again soon.

Posted 3 years ago

Gym Direct is rated 4.4 based on 1,669 reviews