Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, Taren Point
Rating: 4.41

4.4 Rating 1,606 Reviews

84 %

of reviewers recommend Gym Direct

4.4

Based on 1,606 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 5 star review on 25th November 2024

129

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with my items. Good quality. Shipping took a little while longer, but that was expected with covid delays.”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Shari. I'm sorry to hear that the shipping took longer than expected. We're happy to see that you were pleased with your purchase and thank you for taking the time to share your experience with us!

Posted 3 years ago

“Good communication”

Helpful Report

Posted 3 years ago

Hi there, thank you for your review. We're glad to hear that our communication helped make your experience with us a good one!

Posted 3 years ago

“Weights came as described. Very happy with the quality and pretty cheap if you get the discount! Will be shopping here for the future.”

Helpful Report

Posted 3 years ago

Thank you for your review of our weight sets, Sani! We're happy to hear that the quality and price were a match for you. We hope to see you again soon on our site - we have new products coming out all the time so it's always worth checking back in with us.

Posted 3 years ago

“I appreciated that they gave me a call when my product wasn’t the colour that I ordered and I was able to select a new colour. I Love my new Tatami mats. Thanks”

Helpful Report

Posted 3 years ago

Thank you for your review Malla, I'm glad to hear that the customer service team were able to help you out with this!

Posted 3 years ago

“Products received as ordered thanks all good.”

Helpful Report

Posted 3 years ago

Thank you for your review Tony. I'm glad to hear that the products were delivered as ordered and that everything was in good condition. I sincerely appreciate hearing about your experience with Gym Direct. If there's anything we can do to make your shopping experience even better, please let us know!

Posted 3 years ago

“Good communication, quick delivery, great tracking. Weights are gym quality and durable. Cheapest place to buy free weights.”

Helpful Report

Posted 3 years ago

Thank you for the 5 star review Melisa! I'm glad to hear that our communication and tracking were on point. We're always working to keep prices low, but it's great to hear that we're delivering good quality gym weights at an affordable price. That's what we aim for here, so thank you again for your review.

Posted 3 years ago

“Fast delivery and the products are very good quality.”

Helpful Report

Posted 3 years ago

Thank you for choosing Gym Direct, Tony. I'm glad to hear that our products are of high quality and that the delivery was fast!

Posted 3 years ago

“It was a wonderful experience, easy to shop online with amazing prices. Wonderful products, I bought olympic weights from GymDirect and they are absolutely fantastic. Shipping was done in time even during covid times and the products reached my home in perfect condition.”

Helpful Report

Posted 3 years ago

Ram, thank you for your review! I'm glad to hear that the price and quality of our products are what you were looking for. If there's anything else we can do to make your experience with us even better, please let me know. We want all of our customers to have a great experience at Gym Direct.

Posted 3 years ago

“Originally I was delivered the wrong plates, however I was compensated for the mistake made by gym direct, being the reason for this reveiw change. The customer service could do with an improvement but the items I ordered are solid!”

Helpful Report

Posted 3 years ago

“Placed separate order for dumbbells and adjustable bench. Both arrived within less than a week. Good quality, happy camper.”

Helpful Report

Posted 3 years ago

Thank you Jason for taking the time to review your experience with Gym Direct. We are happy to hear that both of your orders arrived quickly and were quality products!

Posted 3 years ago

“I haven't received anything yet”

Helpful Report

Posted 3 years ago

Hi Chris, the invitation to leave a review is sent automatically, after a set amount of time after purchase. In your case it sent before your items had been delivered and we apologise for this! This is something we will address to ensure it doesn't happen in future. Thankyou!

Posted 3 years ago

“Great Product, fast delivery, overall great service as usual from Gym Direct”

Helpful Report

Posted 3 years ago

Connor, thank you for your feedback and the 5-star rating. I'm glad to hear that we're meeting your expectations with regards to our service and product quality. We've been in the industry for over 14 years now and continue to grow each year as more people recognize Gym Direct as a trusted source of fitness equipment. Thank you again for taking time out of your day to leave us this review!

Posted 3 years ago

“Still have not received my order from 3 weeks ago- shocking said 5-7 days”

Helpful Report

Posted 3 years ago

Hi Ashley, we resolved this issue for you on the 20th of August. Your order was placed on the 9th of August therefore the wait was 11 days. We realize that this was longer than the listed delay timeframe but unfortunately with some orders these things happen. We deeply apologise for your experience and hope your next one is much better!

Posted 3 years ago

“I understand times are hard at the moment, but I suggest you reconsider click and collect. I live around the corner and could have picked up my order as soon as it was ready. Instead I ordered on the 10th of August and still haven’t received my items. Most stores offer click and collect at this current time, maybe reconsider this option.”

Helpful Report

Posted 3 years ago

Hi there, thank you for this feedback. We are indeed looking to reinstate Click & Collect for our customers. The reason why we turned it off is that logistically we were not initially equipped to safely handle the foot traffic in the midst of the pandemic and lockdown in Sydney. We have been actively actioning this and are seriously looking at opening back up for Click & Collect shortly. We will keep you posted via email when this happens! Thankyou for your review and have a great day.

Posted 3 years ago

“great store, can't wait to visit after lockdown is over”

Helpful Report

Posted 3 years ago

Hi Emma, I'm so glad to hear that you're looking forward to visiting our store after the lockdown is over. We have a wide selection of equipment and it's been great getting feedback from all of our customers about what they want us to add! We've been able to make some changes based on your suggestions and we'll continue adding new items as we get feedback from other customers.

Posted 3 years ago

“Great service and product at a good price”

Helpful Report

Posted 3 years ago

Thank you for your review Alan! I'm glad to hear that you were satisfied with our service and product. We're always looking for ways to improve, so if there's anything we can do better in the future please let us know. We appreciate your feedback!

Posted 3 years ago

“Fab service and product! Delivered really quickly”

Helpful Report

Posted 3 years ago

Eva, thank you for taking the time to review our service and product. Your feedback is very much appreciated!

Posted 3 years ago

“Fast delivery and great product”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave a review, Matthew. I'm so glad you enjoyed your purchase and found our delivery fast!

Posted 3 years ago

“Excellent service, and quick delivery!”

Helpful Report

Posted 3 years ago

We're glad to hear that your order arrived as expected, Michael. Thank you for taking the time to review your experience with us!

Posted 3 years ago

Hi Michael, thanks for the rating and review. I'm glad to hear you had a positive experience with us! If there's anything we can do to improve your order or delivery, please let me know. We're always happy to help :)

Posted 3 years ago

“Had an initial disappointment with delivery - rec'd courier's notification on friday that it's on the way (anxiously waited for it whole day) but it didn't turn up. Called the forwarder's call centre - was told shipment was never picked up. Called Gymdirect and was told it was picked up from their warehouse but shipper probably never scanned it & i should get it on monday instead. True enough it came on monday. Couldn't be happier. Freight forwarder's app is not always accurate. Item came in perfect condition.”

Helpful Report

Posted 3 years ago

Hi Edward, thank you for your feedback and the 5-star rating. We're sorry to hear about the initial disappointment with delivery--we should have been more proactive in making sure it was picked up by the courier. We hope that this experience won't deter you from coming back to us again in the future! Thank you for taking time to share your thoughts with us so we can improve our service going forward.

Posted 3 years ago

Gym Direct is rated 4.4 based on 1,606 reviews