Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, Taren Point
Rating: 4.41

4.4 Rating 1,639 Reviews

84 %

of reviewers recommend Gym Direct

4.4

Based on 1,639 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 5 star review on 9th December 2024

132

Anonymous

Anonymous // 01/01/2019

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“Still waiting on the product to arrive, items were purchase on the 23rd of August and it's now the 13th Sept. No communication of when it will be arriving since the 3rd of Sept.”

Helpful Report

Posted 3 years ago

Hi Huong, from what I can see on our back end you Pre-Ordered a pair of dumbbells from us. These dumbbells did not become available for shipment until the 3rd of September, hence the pre-order. Upon dispatch, we were informed by Australia Post, of which was used to ship the dumbbells to you, that they were experiencing mass delays as a result of a covid-19 outbreak in a few of their depots. This is very much out of our control, but we can assure you we can filed a formal request for your tracking data to be updated to reflect the accurate status of your items and when you can expect them. We deeply apologize on their behalf!

Posted 3 years ago

“Awesome service and great products highly recommend”

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Posted 3 years ago

Thanks for the feedback Dani, I'm glad to hear that you're enjoying your experience with Gym Direct. We love hearing from our customers and we appreciate the time you took to share your thoughts on our service and product selection. We hope to see you again soon!

Posted 3 years ago

“Love you guys. Everything I have bought from you has been top quality and has arrived promptly even with post office delays. Very happy.”

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Posted 3 years ago

Aww Ulrike, we love you too! We're so glad to hear that you've been happy with our products and service. Thank you for taking the time to share your thoughts - we really appreciate it!

Posted 3 years ago

“A week and a half passed between putting an order in and having it processed. In that time an item I wanted became unavailable, and had to take a substitute. The website all this time continued to show stock as 'Available'. Another few days passed after that before the items were shipped out. Initial order mid-August, still waiting mid-September.”

Helpful Report

Posted 3 years ago

Hi there, we deeply apologise for any inconveniences caused. Could you please provide your name and order number so we can investigate this matter further? There's not much we can work from based on the contents of this review! Thankyou.

Posted 3 years ago

“Excellent quality & delivery service”

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Posted 3 years ago

Thank you for your 5-star review of our service Milla. It's great to hear that our products are meeting your expectations and that the delivery timeline was accurate! I'll be sure to pass along your feedback about the quality of our products to the rest of our team here. Have a fantastic week and enjoy your new products!

Posted 3 years ago

“speedy delivery just before lockdown, everything packaged well”

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Posted 3 years ago

Thank you for your feedback Katrina! I'm glad to hear that you were happy with the speed of our delivery and packaging. Enjoy your new equipment and all the best!

Posted 3 years ago

“Hey guys! I actually didn’t receive all of my order! My 7kg dumbells didn’t arrive, and were lost in transit. Super bummed. The step and roller arrived, but the dumbells are totally MIA. Australia post are looking into the matter, hope I receive! Otherwise I’ve wasted my money on those”

Helpful Report

Posted 3 years ago

Hi Nicole, just checked your order and your items are not lost in transit! They were sent as a split shipment with Australia post due to the item weight. You should receive your dumbbells in between today and Wednesday! Best, Gym Direct

Posted 3 years ago

“Hi thanks for speedy delivery. It's a present for my daughter sure she is going to love it”

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Posted 3 years ago

Hi Eileen, thanks for taking the time to leave a review! I'm glad you liked our service and hope that your daughter will enjoy her present. I'll be sure to let our team know they're doing a great job. All the best!

Posted 3 years ago

“Affordable prices! Easy to navigate and purchase items.”

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Posted 3 years ago

Thank you for taking the time to leave a review, Christian! I'm glad to hear that you're happy with our prices and our website. If there's anything we can do to improve your experience, please let us know. All the best!

Posted 3 years ago

“After an initial delay and disappointment with my order, Eros was able to promptly sort a solution which I'm happy with. The gym equipment is of good quality and after sales service was great. Much appreciated.”

Helpful Report

Posted 3 years ago

Hi Rowan - we deeply apologize for the inconvenience. Our manufacturers indeed sent us the wrong collars however this does not happen often as suggested. I've just tried to give you a call to offer a solution while waiting for the replacement collars. Your experience and happiness is very important to us, so please give us a call on 1300 488 866 so we can make this right for you!

Posted 3 years ago

“Love them!!”

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Posted 3 years ago

We love that you love them! Thank you Gabrielle!

Posted 3 years ago

“I have bought more than once from Gym Direct and have not been disappointed. Easy & up to date website to navigate. Clear communication. Competitive pricing for the items I bought. Shipping timely.”

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Posted 3 years ago

Thank you for your review, I'm glad to hear that you've been happy with our service! I'll be sure to pass your feedback on to the team here. We're always looking for ways to improve and would love any suggestions you might have. All the best!

Posted 3 years ago

“I havent received the product yet but i'm sure once i get it ill be happy, its been delayed by australia post”

Helpful Report

Posted 3 years ago

Hi Laura, we deeply apologize on behalf of Australia Post. They have reported an out break of Covid-19 in a few of their depots and unfortunately have had to make sure their couriers are self-isolating. We have filed a formal request for tracking data to be reflected accurately via your tracking data. If there's anything else we can do to keep you informed and in the loop, please let us know.

Posted 3 years ago

“Professional Good to see”

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Posted 3 years ago

Thank you for the feedback about our professional staff. I'm glad to hear that we were able to make your experience a positive one!

Posted 3 years ago

“i never got my order it has been at least 2 weeks”

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Posted 3 years ago

Hey Charles, unfortunately Australia Post is experiencing some delays on their end due to some of their depots reporting positive cases of Covid-19. While this is completely out of our hands we deeply apologize on their behalf and can assure you the items will be sent out as soon as possible, with the status reflected in your tracking details. Thank you!

Posted 3 years ago

“Fantastic customer service!”

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Posted 3 years ago

It's great to hear that you enjoyed your experience with Gym Direct, and I'm glad we were able to exceed your expectations. We strive for nothing less than a 5-star customer service experience every time and are STOKED to have that validated here! Thank you again.

Posted 3 years ago

“Fast delivery in trying times is appreciated, good quality product too”

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Posted 3 years ago

Thank you for your review. I'm glad to hear that the products we sent were of good quality and that you appreciated our fast delivery during a difficult time. We're here to help, so if there is anything else we can do for you please don't hesitate to contact us!

Posted 3 years ago

“I still haven’t got my weights after 3 weeks when you are 30 minutes away from my house. I ordered some stuff from Perth which came in 3 days. Both from aus post”

Helpful Report

Posted 3 years ago

Hi there, without any contact or order information there isn't much for us to work off based on this review. Could you please get in touch so we can investigate this further for you? We want to make this right.

Posted 3 years ago

“Great product. Great service.”

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Posted 3 years ago

Thank you for taking the time to review our service and products! We're so happy to hear that your experience with us has been great. We pride ourselves on providing an exceptional customer experience, and it's wonderful to know that we've succeeded in this area. Thank you again for sharing your thoughts with us--we always appreciate feedback from our customers.

Posted 3 years ago

“Been 2 day's delay and still didn't got my order”

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Posted 3 years ago

Hi Aram, our current dispatch delay is between 5-7 business days - as outlined very clearly on our website. We apologize for the inconvenience.

Posted 3 years ago

Gym Direct is rated 4.4 based on 1,639 reviews