Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, 23-25, Mangrove Lane, Taren Point
Rating: 4.42

4.4 Rating 1,846 Reviews

84 %

of reviewers recommend Gym Direct

4.4

Based on 1,846 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 5 star review on 27th November 2025

Mohammed Naanouh Naa****

Gym Direct 5 star review on 19th April 2025

Anand Merc****

147

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good quality, fast shipping. Would recommend to buy the barbell set.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave a review, Madeleine. I'm glad to hear that your experience with Gym Direct was positive and that you found our shipping times fast! We're always looking for ways to improve our service and we appreciate any feedback on how we're doing. We'll be sure to pass this along internally so that it can help us make improvements in the future. If there is anything else we can do, please let us know!

Posted 4 years ago

“Really fast shipping, next day delivery, really good price too!”

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Posted 4 years ago

Josh, thank you so much for taking the time to leave a review! We're so glad your experience was great and that we could deliver on what we promised. We know how important it is for our customers to be able to trust us with their fitness needs, so I'm really happy that you felt confident in ordering from Gym Direct. If there's anything else we can do for you at any point in the future, please don't hesitate to reach out. Thank you again!

Posted 4 years ago

“Got just what I was after and at a great price too thanks guys :)”

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Posted 4 years ago

Thank you Steven for the review and feedback! We're glad to hear that we were able to help you find a great deal on your new gym equipment. It sounds like our website was easy to navigate and helped guide you through finding what you needed. If there is anything else we can do, please let us know!

Posted 4 years ago

“Easy process and delivered without any problems. Had my delivery within 3 business days which is great given covid complexities.”

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Posted 4 years ago

Thank you for your review, Himesh. I'm glad to hear that the process went smoothly and that the delivery was on time! We take pride in our customer service and always try to provide a great experience with quick turnaround times. It sounds like we were able to exceed this goal during your purchase. Thank you again for taking the time to leave feedback--we really appreciate it!

Posted 4 years ago

“Great product at a great price, and delivered on time. Very happy.”

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Posted 4 years ago

Jessica, thank you for your purchase and your feedback. I'm glad to hear you're happy with the product and our service. Enjoy!

Posted 4 years ago

“Gym direct were awesome. The weight bar arrived without clips and I rang them up and they sent some new ones out immediately - so quick so helpful. As it turned out the driver forgot them and delivered them later in the day so I rang and cancelled.”

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Posted 4 years ago

We're so glad you were happy with the weight clips and service, we really appreciate your feedback. I'm sorry to hear that the driver forgot them on delivery - I'll make sure this is addressed internally so it doesn't happen again. We want our customers to be happy!

Posted 4 years ago

“I appreciated the great proactive comms and the speedy delivery of the gear despite the Covid challenges. I was happy many, many years ago when I purchased and again, I'm really happy with the service and the product. Thank you.”

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Posted 4 years ago

Mitchell, thank you for taking the time to write a review about your experience with Gym Direct. We are so happy that we were able to provide a positive customer service experience and deliver your order quickly despite our challenges with Covid. It sounds like you have been an active member of the gym community for many years and we're glad that you continue to enjoy working out at home!

Posted 4 years ago

“A few issues which were corrected quickly, arrived as advertised, friendly service thanks!”

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Posted 4 years ago

Thanks for the 5-star review Ben! We're so glad you were happy with your purchase and we've passed on your feedback to our customer service team. They'll be thrilled to hear that they were able to give you a good experience. Enjoy, and all the best!

Posted 4 years ago

“Always quality gear with delivery always on time. Gym direct is my go to website to fit out my home gym.”

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Posted 4 years ago

Hi Drew, thank you so much for taking the time to review our website! We're always happy to hear that we're meeting your needs. If you have any feedback or ideas on how we can make improvements, please let us know and we'll be more than happy to take them into consideration. Thank you again for being a loyal customer of Gym Direct!

Posted 4 years ago

“Delivery as expected, items of high quality. Will be buying again for sure.”

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Posted 4 years ago

Thank you for the five star review, Craig. It's always a pleasure to hear that our customers are happy with their purchases from us! I'm glad to hear that your items arrived on time and in good condition. We're sorry about the delay in shipping though - we try to keep things as quick as possible but if there's anything else we can do for you please let us know, thanks again!

Posted 4 years ago

“Quality product and quick delivery”

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Posted 4 years ago

Thank you for your 5-star review Simon. I'm glad to hear that you're happy with the product and our service! I'll be sure to share this feedback with our team so they know what we're doing right. All the best!

Posted 4 years ago

“Very good quality and you will be very satisfied , for me when I ordered multiple things they did come separately but think that was just because of covid”

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Posted 4 years ago

I'm so glad to hear that you found the quality of our products and customer service to be good, Holly. I've passed your feedback about shipping on to our team as well. We want all of our customers' orders to arrive quickly and we're sorry if this was not the case for you. You're right! Due to Covid, some orders are being split up by couriers depending on their size and weight. Thankyou for your patience!

Posted 4 years ago

“Cost / price effective products, delivery man is good”

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Posted 4 years ago

Thank you for taking the time to leave a review Beiliang! We really appreciate hearing about your experience with us. We're glad that you found our products cost effective and delivery man very helpful. It's great to hear that we exceeded your expectations in those areas. All the best!

Posted 4 years ago

“All items were in stock and delivered earlier than stated. Answered all my questions promptly prior to ordering to ensure i made the right purchase. Great service!”

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Posted 4 years ago

Thank you for taking the time to provide feedback on your experience with Gym Direct! I'm so glad that we were able to get your order delivered earlier than expected and answer any questions you had before placing the order. It's great to hear that we provided excellent service during this process, thank you again for letting us know.

Posted 4 years ago

“Always amazing time between orders and deliveries plus always great service”

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Posted 4 years ago

Thank you for your review and feedback, Jonathan. It is great to hear that we're exceeding your expectations in terms of service, turnaround time between orders and delivery, as well as the quality of our products! I am so glad to know we are meeting all of your needs and more. Thank you again for taking the time to share this with us. We look forward to being able to continue providing a superior experience for you in the future!

Posted 4 years ago

“Very good and quick service, it was a 7-12 day delay because of covid. My delivery come the next week. Have already ordered again. 🤙🏾”

Helpful Report

Posted 4 years ago

Hi there, thank you for your review! We're so glad to hear that our service was good and quick. I'm sorry about the delay with Covid; we know it can be frustrating waiting for delivery. I'll make sure your feedback is passed on to our customer service team and we hope you enjoy your new purchase from Gym Direct!

Posted 4 years ago

“Good quality equipment, very difficult to get squat stands during this pandemic yet was delivered quickly and in stock.”

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Posted 4 years ago

Thank you for your review Adam! We're so glad to hear that our equipment has met your needs and that we were able to deliver it quickly. Enjoy!

Posted 4 years ago

“Great customer service, especially during the covid lockdown. My order was delayed due to lockdown however the team was great in reassuring me that items will be dispatched asap. I was happy with the items I purchased.”

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Posted 4 years ago

Thank you for your positive feedback and the opportunity to share how we are committed to providing excellent customer service. We apologize that your order was delayed due to the Covid lockdown, but I'm glad our team was able to reassure you that it would be dispatched as soon as possible. We appreciate knowing about your experience with Gym Direct and hope you'll keep us in mind when looking for fitness equipment again. Thank you!

Posted 4 years ago

“Very good Service”

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Posted 4 years ago

Thankyou, we appreciate the feedback!

Posted 4 years ago

“Great products Service was good Happily order from them again”

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Posted 4 years ago

Thankyou for sharing your experience Somna, we really appreciate the feedback!

Posted 4 years ago

Gym Direct is rated 4.4 based on 1,846 reviews