Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, Taren Point
Rating: 4.41

4.4 Rating 1,605 Reviews

84 %

of reviewers recommend Gym Direct

4.4

Based on 1,605 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 5 star review on 21st November 2024

127

Anonymous

Anonymous // 01/01/2019

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“very happy with the Rapid Motion Incline Bench its work for money and its solid construction and i could not attach any photos as its a gift to some one and i would recommend this product for Others”

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Posted 2 years ago

Thank you for your review, Santosh! I'm so glad to hear that the Rapid Motion Incline Bench is working out well and that it's a quality product. We're happy to hear that you would recommend this product as well. Thank you again, we appreciate hearing from our customers!

Posted 2 years ago

“Excellent service and quality”

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Posted 2 years ago

Thanks for the 5-star review! It sounds like you had a wonderful experience. We're so glad to hear that our staff was helpful and attentive, and we look forward to seeing you again soon!

Posted 2 years ago

“Overall happy with the quality of the equipment but was missing 2 pairs of dumbbells in my delivery and there was some damage to the rack which is not visible at the front. They have been quick to acknowledge my email which has been great.”

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Posted 2 years ago

Thank you for your feedback, Santosh, I'm sorry to hear that the delivery didn't go smoothly. We're happy to see that you were able to get in touch with our customer service team and they were responsive. We'll make sure the installation is done correctly before we deliver any more equipment so there's no chance of damage like this happening again. I appreciate your patience during this process!

Posted 2 years ago

“Great product and excellent service”

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Posted 2 years ago

Thank you for the 5-star review, Iain. We're so happy to hear that you enjoyed your experience with us and had a great experience while working out!

Posted 2 years ago

“High quality product. Delivery delayed by AUS post”

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Posted 2 years ago

Thank you for taking the time to review our product Roxana. We're thrilled that you found it high quality and that we were able to meet your needs!

Posted 2 years ago

“Slow”

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Posted 2 years ago

“Purchased the ASFID Super FID Bench from Gym Direct and it arrived with the back and seat pads damaged in transit. But Michael and Lily were quick to send out replacements to me the very same day! Superb service from Gym Direct!”

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Posted 2 years ago

Shannon, I'm glad to hear that you're happy with the ASFID Super FID Bench and our service. We take customer satisfaction seriously at Gym Direct and we're always looking for ways to improve our products and services. We strive to make sure every customer has an exceptional experience when they shop with us. Thank you again for your review!

Posted 2 years ago

“Not happy with the delivery and I paid $400.00. I still waiting on the Smith Machine $3046.00”

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Posted 2 years ago

“Fantastic Products! Gym Members are loving the new cable attachments. Super robust for commercial use. Thank you :)”

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Posted 2 years ago

Thank you for the feedback, Michelle! We're glad to hear our customers are enjoying their Gym Direct products. We take pride in providing a quality product that is both durable and safe for commercial use, so we're incredibly happy to know your customers are receiving these benefits. Thank you again for taking the time to share your experience with us - it's always appreciated!

Posted 2 years ago

“Best deal for superb weights that I could find in Sydney. The price difference might account for a disorganised delivery service that gymdirect seem to have issues with too, but gymdirect helped me get the lost items back. Just add a month or two to the delivery estimated time and it'll be a 5/5 product and price”

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Posted 2 years ago

Thanks for the feedback, I'm sorry to hear about your experience with the delivery and we'll make sure our team is aware of this. I'm glad you were able to contact us, and we were able to help resolve the issue. We always want customers to be happy and we're enormously proud of our customer service team who work hard every day to deliver a wonderful experience.

Posted 2 years ago

“Very happy with the product”

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Posted 2 years ago

We're so happy to hear that you are enjoying your experience with Gym Direct! It's great to know that we are meeting your expectations and providing the service you need. If there is anything we can do for you in the future, please don't hesitate to reach out.

Posted 2 years ago

“My 3rd kettlebell from Gym Direct, I gave 5 star reviews for the first two. This one was the 28kg competition kettlebell. Price was great and delivery time was fantastic. nfortunately there was some issues with the quality of the finish on the handle. Took me an hour with sandpaper to fix the various sharp burrs on the handle. I've emailed details to Gym Direct staff and recommended the handles on this type of kettlebell be checked prior to sending any more out to clients.”

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Posted 2 years ago

Hi Bill, I'm sorry to hear there were issues with the quality of your latest kettlebell from us. We take pride in delivering a top-notch product and we'll certainly investigate this for you. I appreciate that you took the time to email us about it and hope that we can make things right in the future!

Posted 2 years ago

“Very good service. They let us know the packages were delayed and was promptly delivered as soon as possible. Would use them again!!!! Thanks again Peter”

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Posted 2 years ago

Peter, thank you for taking the time to review your experience with Gym Direct. It's always great to hear that our customer service team is doing their job well! When we experienced a delay in the production of your package, we wanted to make sure you were aware and received it as soon as possible. We appreciate that you took the time to let us know how pleased you are with our service and would love to hear from you again if there is anything else we can do for you!

Posted 2 years ago

“Great service and pricing and kept me informed of when my products would be ready to ship.”

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Posted 2 years ago

Thank you for your review Lyle, I'm glad to hear that we were able to provide a positive experience for you. We take pride in our customer service and it's great to know that we were able to surpass your expectations. Our team is always working hard on improving the way we communicate with our customers and I'll make sure they see this feedback so they can continue doing what they do best!

Posted 2 years ago

“Great prices and quick delivery! Will definitely be using them again”

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Posted 2 years ago

Thank you for your feedback, Sean! I'm glad to hear that you had a positive experience with our company. We take pride in providing fantastic prices and quick delivery on all our products, so it's nice to know we were able to meet your expectations. If there is anything else we can do for you, please let us know!

Posted 2 years ago

“Wuick shipping especially during shipping delays as well as very clean packaging”

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Posted 2 years ago

Thank you for taking the time to review our service, Joe! I am so glad that you are happy with your experience ordering from us. I have passed your feedback on to our team, and they will be incredibly pleased to hear about your satisfaction with the shipping process of your order. We strive to provide a speedy delivery while still protecting our customers' purchases during transit.

Posted 2 years ago

“Very happy. The products are good quality and good value. The ordering system was simple and arrived quickly.”

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Posted 2 years ago

Thanks for your review Melinda. I'm glad you like our shipping and packaging! We're always happy to hear from customers who are as excited about their Gym Direct experience as we are, and we hope that if there's anything else we can do to make it better, you'll let us know.

Posted 2 years ago

“Quality products with reliable delivery services”

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Posted 2 years ago

Thank you for your review! We're so glad to hear that our products and services are of superior quality. We appreciate the opportunity to read your feedback, Simon. If there's anything we can do to improve our service or product offerings, please let us know here.

Posted 2 years ago

“I've been asked to review the product, the problem is 1 month on I still haven't received it. Little response from the Company, I'll be asking for a refund.”

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Posted 2 years ago

“I bought another set of 5kgs orange pump set plates in the recent sale. They were in pretty bad condition but I suppose the price was good for what they were”

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Posted 2 years ago

Hello Maryanne, thank you for your feedback. I'm sorry to hear that the plates were in poor condition when they arrived! We take great care to inspect all our products before sending them out and we're deeply sorry this was not done with these plates. We will make sure this is addressed immediately so it doesn't happen again. Thank you for taking the time to review Gym Direct!

Posted 2 years ago

Gym Direct is rated 4.4 based on 1,605 reviews