Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, Taren Point
Rating: 4.41

4.4 Rating 1,638 Reviews

84 %

of reviewers recommend Gym Direct

4.4

Based on 1,638 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 5 star review on 9th December 2024

132

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I had known how many weeks I would have had to wait for my simple order (2 dumbbells) from you to be delivered I would never have ordered from you. You charged my credit card on Jan 7 and my order was delivered on Feb 01. Needless to say I will not be recommending your service or using it again.”

Helpful Report

Posted 3 years ago

“Very good thanks”

Helpful Report

Posted 3 years ago

“Excellent equipment.”

Helpful Report

Posted 3 years ago

“I have already tried to contact the manager and written to a sales coordinator with all the problems I experienced and nobody obviously cared enough to talk to me”

Helpful Report

Posted 3 years ago

“Awesome products at great prices, have bought heaps over the years and they are still going strong, from bench, to bumpers, dumbbells, always great quality”

Gym Direct 5 star review on 31st January 2022

Helpful Report

Posted 3 years ago

“Customer service on the surface seems good but when you have to wait a month for a product to arrive and send multiple follow up emails with vague responses it can get frustrating. I understand Xmas closures but when the warehouse opens on the 10th of Jan I don’t expect to have to wait another 2 weeks for items to be shipped out.”

Helpful Report

Posted 3 years ago

“I am really disappointed in the communication. I understand supply chain issues, that being said, I have had 3 emails saying that my order is out for delivery or been delivered and I haven’t received the order. Now I am being sent an email asking to review my experience? I am okay waiting for my order, you present a very competitive price which I appreciate. However it is frustrating when I stay home to collect an order or need to call up to ask why it said my order was delivered when it has not been.”

Helpful Report

Posted 3 years ago

Hi There, Thank you for your great feedback and we are so sorry to hear about the delay in delivery. Upon checking the latest delivery status as of today, your parcel is already at Vic airport at 9:29 am this morning and due for delivery. Apologies for the inconvenience as the delivery delay was caused by massive shorage staffs from our contract courier company due to covid impact. Please do let us know if there is anything I could assist any further with. Kind Regards Gym Direct

Posted 3 years ago

“Online ordering was very easy. The staff was very friendly and helpful when I picked up my order.”

Helpful Report

Posted 3 years ago

“Great prices and quality products, very happy with my purchases! A bit of a delay due to the pandemic but nobody can do anything about that, so it’s not a problem.”

Helpful Report

Posted 3 years ago

“Excellent service and delivery. Very detailed instructions on putting my half rack and bench together. Good quality especially for the price. Very happy with purchase and quality”

Helpful Report

Posted 3 years ago

“Service was a good it could be with issues of shipping atm and ordering in the Xmas week.”

Helpful Report

Posted 3 years ago

“The weight rack came quickly. Easy to install.”

Helpful Report

Posted 3 years ago

“Kept getting email updates with another users tracking details. Order arrived but stinks of cigarette smoke. At first I thought it was the courier but the smoke smell is on the weights wrapped in plastic. Gave me a headache.”

Helpful Report

Posted 3 years ago

“Amazing quality, really good price. Extremely happy with Gym Direct!”

Helpful Report

Posted 3 years ago

“Don’t let the 4 stars fool you I honestly think 5 but you can never be sure if they are bots haha. Haven’t had any problems with Gym Direct. Prices are pretty good and they deliver pretty fast. Overall pretty good 👍”

Helpful Report

Posted 3 years ago

“Order arrived without any hassle. Late but this would have been due to COVID and timing of order.”

Helpful Report

Posted 3 years ago

“I haven’t received my item despite of numerous follow ups. Gym Direct have partnered with Border Express who have a reputation of not delivering, misplacing or delivering damage items. Please read their reviews on google. Not a happy customer here!”

Helpful Report

Posted 3 years ago

“Great product. Worth the money.”

Helpful Report

Posted 3 years ago

Thank you for your review, Antony. I'm so glad to hear that you think the product is worth the money! We're always looking for ways to improve our members' experience and we will look at any suggestions you have as well. I hope this email finds you well and thank you again for being a part of #GDFitfam

Posted 3 years ago

“Online ordering was quick and easy. Continual communications on how our order was progressing. Prompt delivery. Equipment is great.”

Helpful Report

Posted 3 years ago

Thank you for your review, Tania! I'm glad to hear that you enjoyed the process of ordering from our site and we hope to be able to continue providing great customer service as well as quality equipment.

Posted 3 years ago

“Very happy with service. With delivery delays I expected it to take awhile but it arrived super quick and exactly as described. Very happy!”

Helpful Report

Posted 3 years ago

Hi Yasmin, thanks for taking the time to leave a review! I'm so happy to hear that you are enjoying your new equipment. I have passed this feedback on to our warehouse team, and they will be working hard to ensure that orders are shipped out as quickly as possible. I understand how frustrating it can be when you're waiting for an order and appreciate your patience in this instance. Thanks again for choosing Gym Direct!

Posted 3 years ago

Gym Direct is rated 4.4 based on 1,638 reviews