Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, Taren Point
Rating: 4.41

4.4 Rating 1,642 Reviews

84 %

of reviewers recommend Gym Direct

4.4

Based on 1,642 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 5 star review on 8th February 2025

133

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with the service and communication. All questions asked were answered quickly”

Gym Direct 5 star review on 2nd November 2020

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Posted 4 years ago

“Comminication was fine during covid considering the demand from the public, products were all in good order. Staff were very polite. No complaints here and will buy again. Dean adelaide.”

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Posted 4 years ago

“I did make a purchase however I am not Wing Hei Tse. Whilst happy with the purchase I’m concerned that someone has been sent an email with my name and therefore knows I was a customer. That would be a breach of privacy. I think you need to review your mail merge”

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Posted 4 years ago

Hi Melinda, We are so sorry. Our system had a major glitch and some people have been sent emails requesting a review but addressed to a completely different name. We are so sorry about this glitch. Rest assured our IT team is working hard to have this rectified right away and no personal information has been divulged in any way shape or form. Kindest regards, Gym Direct.

Posted 4 years ago

“Terrible experience never ending lies from the sales teams when they answered I would have to be desperate I think before we purchased anything else”

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Posted 4 years ago

“Great service”

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Posted 4 years ago

“Got sent an email asking for a review addressed to someone else. Question whether the website has been hacked or database corrupted.”

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Posted 4 years ago

Hi Christopher Graham-White, We are so sorry. Our system had a major glitch and some people have been sent emails requesting a review but addressed to a completely different name. We are so sorry about this glitch. Rest assured our IT team is working hard to have this rectified right away and no personal information has been divulged in any way shape or form. Kindest regards, Gym Direct.

Posted 4 years ago

“ossm for the price”

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Posted 4 years ago

“Quick and efficient service”

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Posted 4 years ago

“Good products. Good service.”

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Posted 4 years ago

“Still highly rated!”

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Posted 4 years ago

“No communication to advise the rest of the order was coming. Would have been much better customer service if you explain that only half the order was being sent and that the other would be sent later on”

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Posted 4 years ago

“Good prices and high quality weights. Will be ordering again soon.”

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Posted 4 years ago

“happy with product and friendly staff”

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Posted 4 years ago

“Got what I needed, without fuss or delay. Thankyou”

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Posted 4 years ago

“Ordered some kettlebells. Other than hopeless Australia Post delivering them in dribs and drabs over a 3 day period (not Gym Direct’s fault of course) I was really pleased with the product and the service I received.”

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Posted 4 years ago

“Couldn't be happier with my purchase. My cable machine that mounts to the wall is exactly what I needed for my home gym workouts it's more than I expected, truly love it and recommend it 👌”

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Posted 4 years ago

“Fantastic company, ordered twice online with the stock coming within a week or two both times and can’t recommend enough!”

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Posted 4 years ago

“Product is as expected delivered in a timely manner, which considering the way 2020 is was quite nice”

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Posted 4 years ago

“I have no hesitation in recommending gym direct as reputable supplier of quality fitness equipment. I’ve purchased a number of products from them over the course of the last few years and have never once been let down by the products or service!!”

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Posted 4 years ago

“Thank you so much love my new weights and bench.”

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Posted 4 years ago

Gym Direct is rated 4.4 based on 1,642 reviews