Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, Taren Point
Rating: 4.41

4.4 Rating 1,605 Reviews

84 %

of reviewers recommend Gym Direct

4.4

Based on 1,605 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 5 star review on 21st November 2024

127

Anonymous

Anonymous // 01/01/2019

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“Very helpful online service. Kept in touch to advise of delivery and explain why delivery dates had changed. Appreciated! Thank you”

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Posted 3 years ago

Hi, thanks for your review. We're glad to hear you found our service helpful and appreciate the time you took to share your experience with us!

Posted 3 years ago

“Faultless from start to finish. Thanks for your help GYM DIRECT.”

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Posted 3 years ago

Thank you for your review, I'm glad to hear that our service was faultless from start to finish. I'll be sure to pass on your feedback about the level of customer service we offer and how it contributed to a 5 star experience.

Posted 3 years ago

“Great service”

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Posted 3 years ago

Thanks for your review, Mark! We're glad to hear you found our service helpful and appreciate the time you took to share your experience with us!

Posted 3 years ago

“Great service”

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Posted 3 years ago

Thank you for your review, Mark. We're so glad to hear that our team provided you with a great service experience! In the future if there's anything we can do to improve your experience with us, please let us know and we will be sure to take it into consideration.

Posted 3 years ago

“Great customer service and transparency around order status. Keep up the great work.”

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Posted 3 years ago

Thank you for your review Glen. I'm glad to hear that our customer service has been helpful and that you appreciate the transparency we have around order status! We're committed to providing a great experience from start to finish, including tracking your package from fulfillment through delivery.

Posted 3 years ago

“Would love to give a review but have yet to receive my order!”

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Posted 3 years ago

“Gteat product, great staff. I only had one piece that barely effected the weight bench i bought. I emailed through about it and the issue was fixed very easily.”

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Posted 3 years ago

Thank you for taking the time to review your experience with Gym Direct. I'm sorry that you experienced an issue with one of our products, but it's great to hear how easy we were able to make the process in resolving it! I'll be sure to pass on your feedback about our customer service team and their responsiveness--they will be so pleased! Thank you again for choosing us and please don't hesitate to reach out if there is anything else we can do for you.

Posted 3 years ago

“great communication quality equipment lots support”

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Posted 3 years ago

Thank you Angela for your review of our gym. We appreciate hearing that we have great communication, quality equipment and lots of support!

Posted 3 years ago

“easy navigation on site on web; good updates as to status of order; very happy with product quality”

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Posted 3 years ago

Thank you - I'm so happy to hear that your experience with us has been a good one and we're glad to see it reflected in the rating you've given us!

Posted 3 years ago

“Great feedback for delivery. I ordered an out of stock item which usually would be worrying as you don’t know where it is or how long it’s going to take to arrive, but I had lots of updates along the way. Product itself is great!”

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Posted 3 years ago

Hi Henry, thanks so much for your feedback on our service. I'm glad to hear you had a great experience with both the delivery and the product itself! We're committed to providing excellent customer service which is why we offer updates every step of the way - something that's not always easy when it comes to delivering out of stock items. We hope this helped make your experience as worry-free as possible.

Posted 3 years ago

“5th odd ordered with you. Love the items. Would of liked a notification on my last delivery as Driver rocked up with 104kg of items. A txt or eta night before would of let me be ready but super happy.”

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Posted 3 years ago

Alan, thank you for the five star review. We're sorry to hear that we missed your delivery notification and will work on improving our communication in this area. We appreciate your feedback and hope that you'll continue to enjoy our service!

Posted 3 years ago

“I placed an order that was in stock and ready for immediate dispatch. After placing the order I was advised of a 5-7 day dispatch delay. I only received the order today, some 17 days after initial order. I understand that there are complexities associated with the current times, but this does not excuse a lack of communication as times change.”

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Posted 3 years ago

“Organisation skills need improving. Leaving it up to customers to querie if items have been sent, prompting you to apologise, say it was sent 3 days prior, then email the incorrect shipping information is frustrating. Especially when you message them saying the links don't work to track your order, and they reply with 'it takes 2 days for the tracking number to become active' when in the previous email, they told you it was sent 3 days ago. Then you querie again and it takes them 2 days to finally get back to you. I understand, it's a small team, and they are under pressure, believe me, i get it, however, when it's 3 things in a row when dealing with the customer service side of things, it damages the company, and leaves a customer not wanting to have future dealings with said company. I'm annoyed, sorry gymdirect, but i don't know if i'll be tapping you on the shoulder for future gym fitouts and purchasing of equipment :(”

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Posted 3 years ago

“Very good prices on quality gym gear. Great delivery times even during Covid.”

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Posted 3 years ago

Thanks for taking the time to review, Jacob. I'm glad you've been happy with our prices and delivery times! We're always looking for ways to improve your experience on our site, so please feel free to send us a note at any time if there's anything we can do better. We want this to be your favorite place online for fitness gear!

Posted 3 years ago

“Excellent communication. Surprisingly prompt delivery despite COVID lock-downs and delays. Very high quality product.”

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Posted 3 years ago

Thank you for your review! We're so glad to hear that our communication was excellent and that the delivery of your product exceeded expectations. We are always working to improve our customer experience with prompt responses and high quality products. It's great to know we've succeeded in this area for you. If there is anything else we can do for you, please don't hesitate to let us know!

Posted 3 years ago

“Thanks. . .”

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Posted 3 years ago

Thank you for your 5 stars review!

Posted 3 years ago

“Good service”

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Posted 3 years ago

Thanks Gavin!

Posted 3 years ago

“The site is great and processess easy and intuitive. still have not seen the goods though. The tracking on Direct Freight is "in Transit" and still not delivered. should i call them to organise a pick up at their Townsville depot as that is the last place the good show up on their tracker?”

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Posted 3 years ago

“Really happy with my new gym flooring mats. Good quality & tough. Delivery from GD was delivered as agreed with no problems.”

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Posted 3 years ago

Thank you for the feedback Vince, I'm glad to hear our mats are tough and that your delivery was delivered as agreed. We always try to bring the best quality products at affordable prices, so it's great to know we're meeting your expectations! If you have any other questions about our products or services, please let us know.

Posted 3 years ago

“Delivery was bad and they didn’t even ring the unit. Boxes were broken and the product is scruffed”

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Posted 3 years ago

Hi, I'm sorry to hear about your delivery experience with Gym Direct. We take pride in our customer service and are always happy to help when there is an issue with a delivery or product quality. If you can send us more information through our email sales@gymdirect.com.au - that would be great so we can investigate in advance. Thanks!

Posted 3 years ago

Gym Direct is rated 4.4 based on 1,605 reviews