Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, Taren Point
Rating: 4.41

4.4 Rating 1,638 Reviews

84 %

of reviewers recommend Gym Direct

4.4

Based on 1,638 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 5 star review on 9th December 2024

132

Anonymous

Anonymous // 01/01/2019

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“Great communication. Fast shipping. Great quality equipment. Always a happy customer”

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Posted 3 years ago

Kate, thank you so much for your review! I'm glad to hear that you are happy with the equipment and our communication. We want all of our customers to be satisfied with their experience shopping at Gym Direct and we appreciate your feedback.

Posted 3 years ago

“Made an order months ago. Gym direct was happy to take my $1000 and deliver the product months later (still waiting for it) with no updates and no option for a refund. Very poor!”

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Posted 3 years ago

“I had ordered some resistance bands and had to wait a ridiculous amount of time for them to be posted and it was only when I had sent an email through asking about the delivery that surprise surprise the item was then packaged and shipped off. I have ordered from you in the past with no problem however this time the service was definitely lacking.”

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Posted 3 years ago

Thank you for your feedback Karen, I'm sorry to hear that our service let you down. We strive to offer a reliable and fast service and we're disappointed to learn that this was not the case on your recent order. We'll get in touch with our fulfillment team about the delay of your order and make sure they're aware of this issue. In future, please do get in touch if there are any issues or delays with an order so we can look into it straight away.

Posted 3 years ago

“Great communication, great quality products. Very satisfied. Five stars”

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Posted 3 years ago

Hi Nathan--thanks for your review! We're so glad to hear you enjoy our products and service. We work hard to make sure every customer has a great experience with us, and we appreciate it when we get feedback like yours that helps us improve. I'll be sure to share this with the team--you've given me some great ideas for how we can keep making things better.

Posted 3 years ago

“Good quality of product, reasonable price and quick delivery!!”

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Posted 3 years ago

Thank you for your review Ankur. I'm glad to hear that you are happy with our product, pricing and delivery times. We strive to be the best in all these areas so it's wonderful to know that we're succeeding!

Posted 3 years ago

“Bar feels great and sturdy and a secure width for my hands”

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Posted 3 years ago

Hi Matt! Thank you for your feedback on the bar. We're happy to hear that it feels great and sturdy in your hands.

Posted 3 years ago

“Excellent service. Goods arrived as promised . Kept updated the whole time about when delivery would occur. Would not hesitate to use gym direct again.”

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Posted 3 years ago

Thank you for your review Lorraine! We're glad to hear that our service has met your expectations. We take the fulfillment of our orders very seriously and are committed to delivering on time, every time. Our customer feedback helps us ensure we maintain this high level of performance. If there's anything we can do to help you with future orders please reach out so we can be sure it arrives as soon as possible!

Posted 3 years ago

“Great value & very happy with my new rack Upgraded my first squat rack (also bought from Gym Direct in 2013). Their racks definitely stand the test of time! Customer service and communication is also on point.”

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Posted 3 years ago

Thank you for your purchase Michael, we're so glad to hear that our products are standing the test of time! We take pride in crafting durable and high-quality equipment. It's nice to know that you've been happy with both our customer service and communication as well!

Posted 3 years ago

“good customer service”

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Posted 3 years ago

Hi there, thanks for your review. We're glad to hear you had a good experience with our customer service team!

Posted 3 years ago

“Great quality equipment and fast shipping once stock was available!”

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Posted 3 years ago

Thank you for taking the time to leave a review Alexander. I'm glad that your experience with our company has been so positive, and we're very happy to hear all of this!

Posted 3 years ago

“Not so much an issue with you guys but the courier. I only received the barbell on Sarurday morning. The last order didn't deliver on the same day, but instead across two days. I would hesitate to order from you again. Sorry.”

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Posted 3 years ago

Hi Andrew, I'm sorry you had to wait a few days for your order. We do our best to get orders out as soon as possible and we're sorry it wasn't delivered on the same day. We'll make sure this doesn't happen again. We hope you'll give us another chance in the future and thank you for taking the time to review us!

Posted 3 years ago

“Great customer service”

Gym Direct 5 star review on 8th November 2021

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Posted 3 years ago

Thank you for your review. We're so glad to hear that our customer service team has been able to help you out!

Posted 3 years ago

“As a returning Customer, I'm very happy with Gym Direct across their products, prices and service. We set up a home gym because of lockdown and have sourced most of our equipment from Gym Direct and wouldn't hesitate to buy again in the future.”

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Posted 3 years ago

Karl, thank you for your review and I'm glad to hear that our products are meeting your needs. We're always looking for ways to improve the shopping experience so if there is anything we can do better please let us know!

Posted 3 years ago

“Great service and products.”

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Posted 3 years ago

Thank you for your review, Rob. I'm so glad to hear that you had a great experience with us! We take pride in the quality of our fitness equipment and customer service. We are always happy to answer any questions or concerns about our products or services--we want to make sure everyone who shops at Gym Direct is satisfied with their purchase. Thank you again for taking the time to leave this review, we really appreciate it!

Posted 3 years ago

“Great service”

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Posted 3 years ago

Thank you for your review. We're glad to hear that we rated five stars and that you've had a great experience with our products and customer service!

Posted 3 years ago

“Quick dispatch and delivery. Very reasonable delivery fees for regional Australia. Would use again.”

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Posted 3 years ago

Thank you for taking the time to review your experience with us. Your feedback is really important and we're glad that we were able to exceed your expectations! If there's anything else you need, please don't hesitate to reach out.

Posted 3 years ago

“Gym direct were able to supply me with what i was after at a great price, beating other suppliers.”

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Posted 3 years ago

Hi Bailey, thanks for taking the time to leave a review! We're glad we were able to supply you with what you needed and that we beat out other suppliers. If there's anything else we can do for you in the future, please let us know!

Posted 3 years ago

“Great soccer ball but took way too long just to get it delivered.”

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Posted 3 years ago

Hi Ted, thank you so much for your feedback. I am sorry to hear that the wait time was too long and we will look into this issue further with our fulfillment team. We are committed to providing a five-star customer experience and want you to know that your comments have been noted. If there is anything else we can do for you please let us know!

Posted 3 years ago

“Good customer service. Quality products and quick transaction. Happy customer ✅✅✅”

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Posted 3 years ago

I'm so happy to hear you had a good experience with us John! We work hard on our customer service and we're glad that it shows. The quality of the products is also very important to us, we want them to last and be safe for your home. I'm glad this was reflected in your review as well. We hope you'll continue shopping with us in the future, thank you again for leaving such a great review!

Posted 3 years ago

“Still haven't received my order. Ive called about my order twice and each time I was told it would be here within a week. The last call was 2 weeks ago. If you know it will take over a month to arrive, just tell that to your customers. Overpromising just looks bad.”

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Posted 3 years ago

Jennifer, I'm sorry to hear about your experience. We are committed to providing the best customer service possible and want you to know that we take feedback seriously. I have checked our records for your order. and we have refunded you and sent the notification email on November 17th. Thank you for being patient with us during this time - we're always happy to assist!

Posted 3 years ago

Gym Direct is rated 4.4 based on 1,638 reviews