Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, 23-25, Mangrove Lane, Taren Point
Rating: 4.41

4.4 Rating 1,667 Reviews

84 %

of reviewers recommend Gym Direct

4.4

Based on 1,667 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 5 star review on 13th April 2025

Mohammed Naanouh Naa****

Gym Direct 5 star review on 28th March 2025

132

Anonymous

Anonymous // 01/01/2019

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“Disappointed. I emailed sales@Gym Direct on 11/02/25, but there has been no response to date.”

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Posted 1 month ago

“Excellent prices on the hex dumbells I ordered and fast delivery. I would buy from Gym Direct again and would recommend them.”

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Posted 1 month ago

“Really disappointing service. My order wasn't dispatched until after the date I was supposed to receive it, which was 1 week after the order date, and then wasn't actually delivered until a other week after that. Gym Direct neither answered nor returned my calls to enquire about it.”

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Posted 1 month ago

Dear Craig, We’re sorry to hear about your experience with our delivery service, and we understand how frustrating this must have been. Upon reviewing your order, we can confirm that it was dispatched and delivered on the 11th of February. We sincerely apologise for any confusion or lack of communication you experienced regarding your order. If you’d like further assistance or if there’s anything more we can do to help, please don’t hesitate to call us directly at 1300 488 866. Your feedback is important to us, and we’re here to ensure your concerns are resolved.

Posted 1 month ago

“Second purchase with Gym Direct .Leg machine is a cracker. Great for my home gym. Sturdy and nicely finished Thanks guys”

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Posted 1 month ago

Dear Anthony, Thank you so much for your kind words! We're thrilled to hear that you're happy with your second purchase and that the leg machine is working well for your home gym. We appreciate your continued support and are glad to be part of your fitness journey. If you ever need anything else, don’t hesitate to reach out. Thanks again for choosing Gym Direct!

Posted 1 month ago

“The parcel arrived broken, the barbell bar is slightly damaged, the clamps are missing. I emailed to make inquiries, no response received. I only have plates and a bar, unable to use it! The worst online shopping experience ever!”

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Posted 2 months ago

“Ordered an item, received emails from order to despatch and delivery. Item received as ordered, very happy.”

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Posted 2 months ago

Dear Ian, Thank you so much for your wonderful feedback! We’re thrilled to hear that your order arrived as expected and that you’re happy with your purchase. We truly appreciate your support and look forward to serving you again in the future.

Posted 1 month ago

“Great service from Harry! Helped recommend blue spec 1 x 1m tiles for my home gym. Excellent product and appreciated the help. Harry was professional the whole way though and even loaded them into my car personally. Thank you Harry!”

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Posted 2 months ago

Dear Nick, Thank you for your kind words! We're so glad to hear that Harry was able to assist you in choosing the perfect tiles for your home gym. We’ll be sure to pass on your appreciation to him for his excellent service. We’re thrilled that you’re happy with the product and the experience. If you need anything else in the future, don’t hesitate to reach out!

Posted 1 month ago

“Excellent service. Once more good quality equipment reasonably priced Prompt delivery without issue.”

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Posted 2 months ago

Dear Howard, Thank you so much for your kind words! We're thrilled to hear that you were happy with the service, quality, and prompt delivery. It's always our goal to provide great value and an excellent experience for our customers, and we're glad we could do that for you. We truly appreciate your feedback and look forward to serving you again soon!

Posted 1 month ago

“Took a while to receive my order, however I am very happy with the customer service and product I received.”

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Posted 2 months ago

Dear Adam, Thank you for your kind words! We’re so glad to hear that you’re happy with both our customer service and the product you received. We truly appreciate your patience, and we’ll continue to work hard to ensure that our service meets your expectations moving forward. Thanks again for choosing Gym Direct – we look forward to serving you again soon!

Posted 1 month ago

“Great prices and delivery was good.”

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Posted 2 months ago

Dear Anthony, Thank you for your kind words! We're so glad to hear that you were happy with our prices and delivery service. Your satisfaction is our priority, and we look forward to serving you again soon!

Posted 1 month ago

“Took ages to arrive , when it finally did arrive the excercise matt was great thickness for back support , but was too narrow compared to my last one.”

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Posted 2 months ago

Dear Ian, Thank you for sharing your feedback. We’re sorry to hear about the delay with your order and that the exercise mat didn’t meet your expectations in terms of size. We understand how important it is to have the right fit for your needs. Please give us a call at 1300 488 866, and we’d be happy to assist you further with a solution or provide guidance on other options. We appreciate your patience and hope to resolve this to your satisfaction.

Posted 1 month ago

“I will always go to Gym Direct for all my weight needs because not only are their weights competitively priced, their customer service is excellent”

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Posted 2 months ago

“Easy to deal with. Leg curl/ext machine for home gym was surprisingly solid and well finished for the price.Very happy.”

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Posted 2 months ago

“Not amazing at updates on delivery. But, reasonable delivery time and good quality product.”

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Posted 2 months ago

“Didn’t receive the wrists weights”

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Posted 2 months ago

“My son is very happy with his weight shelf.”

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Posted 2 months ago

“Kinda lied to me that they oversold the product. Wouldnt mind waiting 2 months for it. But wish they were honest instead of giving me 3 dates ill recieve my order”

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Posted 2 months ago

“The weights were too oily and shred dark plastic!”

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Posted 3 months ago

“Great price for a high quality rack. Pleased with item and delivery speed, especially during the December/January holiday season. Thank you”

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Posted 3 months ago

“Delivery took 2 months to arrive.”

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Posted 3 months ago

Gym Direct is rated 4.4 based on 1,667 reviews