Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, 23-25, Mangrove Lane, Taren Point
Rating: 4.41

4.4 Rating 1,669 Reviews

84 %

of reviewers recommend Gym Direct

4.4

Based on 1,669 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 5 star review on 13th April 2025

Mohammed Naanouh Naa****

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have only received a part shipment, still awaiting on the second part. As it’s only been partly shipped I can not use the equipment. A little disappointed with this. I have advised gym director of part shipment as well as courier. Still no feed back or update on this”

Helpful Report

Posted 3 years ago

Hi Debra, Thank you for your patience. I'm sorry to hear that the shipment of your order has been delayed and I can assure you we are working hard on getting it out to you as soon as possible. We understand how frustrating this is and apologize for any inconvenience caused. We can assure you that all items under your order have been despatched from Gym Direct warehouse on 23rd of December. We're sorry for any inconvenience this has caused and appreciate your patience while we work to get this resolved!

Posted 3 years ago

“Best deal for superb weights that I could find in Sydney. The price difference might account for a disorganised delivery service that gymdirect seem to have issues with too, but gymdirect helped me get the lost items back. Just add a month or two to the delivery estimated time and it'll be a 5/5 product and price”

Helpful Report

Posted 3 years ago

Thanks for the feedback, I'm sorry to hear about your experience with the delivery and we'll make sure our team is aware of this. I'm glad you were able to contact us, and we were able to help resolve the issue. We always want customers to be happy and we're enormously proud of our customer service team who work hard every day to deliver a wonderful experience.

Posted 3 years ago

“My 3rd kettlebell from Gym Direct, I gave 5 star reviews for the first two. This one was the 28kg competition kettlebell. Price was great and delivery time was fantastic. nfortunately there was some issues with the quality of the finish on the handle. Took me an hour with sandpaper to fix the various sharp burrs on the handle. I've emailed details to Gym Direct staff and recommended the handles on this type of kettlebell be checked prior to sending any more out to clients.”

Helpful Report

Posted 3 years ago

Hi Bill, I'm sorry to hear there were issues with the quality of your latest kettlebell from us. We take pride in delivering a top-notch product and we'll certainly investigate this for you. I appreciate that you took the time to email us about it and hope that we can make things right in the future!

Posted 3 years ago

“I bought another set of 5kgs orange pump set plates in the recent sale. They were in pretty bad condition but I suppose the price was good for what they were”

Helpful Report

Posted 3 years ago

Hello Maryanne, thank you for your feedback. I'm sorry to hear that the plates were in poor condition when they arrived! We take great care to inspect all our products before sending them out and we're deeply sorry this was not done with these plates. We will make sure this is addressed immediately so it doesn't happen again. Thank you for taking the time to review Gym Direct!

Posted 3 years ago

“Product arrived in decayed cardboard boxes that looked old and water damaged, and several items had fallen out of the boxes so are now lost. Attempted to get in touch to resolve missing parts of the order via email and phone. Gym Direct only responded once I posted this review, and replaced the missing parts.”

Helpful Report

Posted 3 years ago

Dear Tiernan, Thank you for taking the time to share your experience with us. I am sorry to hear that you are missing parts of your order and have not been able to make contact with us. Please know that we take these matters seriously and have investigated them. We want our customers’ experiences with Gym Direct to be a good one! We will get 2 x green 2.5kg plates to be sent out today, and yes the box was ripped open during rough handling by the courier. Meanwhile, please accept a $20 gift voucher from Gym Direct as a gesture of apology for any inconvenience caused. Thank you again for sharing this information - it helps us better serve our customers by identifying areas where improvements need to happen or changes need to be made so they have an even better experience than before. Sincerely, GD Team

Posted 3 years ago

“There was limited communication on my order. The initial email confirming my order stated that another email would be sent informing my of my delivery. I never received any further correspondence and my equipment didn't arrived for at least 8 to 10 days later? The items were as expected but were packaged with very minimal protection.”

Helpful Report

Posted 3 years ago

Hello there, I apologize for the inconvenience caused by the delay in your order. As you have pointed out, we are not always able to meet our customers' expectations - but I hope that this is not something you experience again with Gym Direct. We will be following up with our back-end team on why there was a delay in processing your order and how we can prevent it from happening again - as well as looking into how we can improve our packaging and shipping processes. Your feedback is critical at this time and I appreciate your business enough to want to make sure these things never happen again!

Posted 3 years ago

“Great soccer ball but took way too long just to get it delivered.”

Helpful Report

Posted 3 years ago

Hi Ted, thank you so much for your feedback. I am sorry to hear that the wait time was too long and we will look into this issue further with our fulfillment team. We are committed to providing a five-star customer experience and want you to know that your comments have been noted. If there is anything else we can do for you please let us know!

Posted 3 years ago

“Still haven't received my order. Ive called about my order twice and each time I was told it would be here within a week. The last call was 2 weeks ago. If you know it will take over a month to arrive, just tell that to your customers. Overpromising just looks bad.”

Helpful Report

Posted 3 years ago

Jennifer, I'm sorry to hear about your experience. We are committed to providing the best customer service possible and want you to know that we take feedback seriously. I have checked our records for your order. and we have refunded you and sent the notification email on November 17th. Thank you for being patient with us during this time - we're always happy to assist!

Posted 3 years ago

“I’m still waiting on my order.”

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Posted 3 years ago

“This review might be worth a 5 it might be worth a 2. I'm not sure yet as I haven't received the item yet. I made this order on the 13th of October and I expected delays for dispatch due to covid, which was made clear at time of purchase. But the item has now been with border express for 10 days. Their tracking said it was on board for delivery last week but it wasn't delivered and nobody has contacted me or updated me since it hasn't been delivered. No issue with Gym Direct themselves, just one of the delivery partners they use.”

Helpful Report

Posted 3 years ago

Hi Lachlan, thanks for your review. I'm sorry to hear that you're experiencing delays with the delivery of your order and hope this has not affected your experience with Gym Direct. We work closely with our couriers to ensure items are delivered as quickly as possible but we cannot control how they handle their deliveries or any unforeseen circumstances that may arise during transit. If there is anything we can do to help please let us know and we'll be happy to assist.

Posted 3 years ago

“Would love to give a review but have yet to receive my order!”

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Posted 3 years ago

“The site is great and processess easy and intuitive. still have not seen the goods though. The tracking on Direct Freight is "in Transit" and still not delivered. should i call them to organise a pick up at their Townsville depot as that is the last place the good show up on their tracker?”

Helpful Report

Posted 3 years ago

“Delivery was bad and they didn’t even ring the unit. Boxes were broken and the product is scruffed”

Helpful Report

Posted 3 years ago

Hi, I'm sorry to hear about your delivery experience with Gym Direct. We take pride in our customer service and are always happy to help when there is an issue with a delivery or product quality. If you can send us more information through our email sales@gymdirect.com.au - that would be great so we can investigate in advance. Thanks!

Posted 3 years ago

“I am disappointed because I still don't have the cable attachments after ordering on the 25th September. Other deliveries of the cable machine itself and another attachment from other companies arrived in 4 business days. Chris from Gym Direct was good and tried to expedite delivery but 2 promised dates were not met after I stayed home all both days. I realise it's not Gym Directs fault but I purchased from Gym Direct . If the other companies had similar delivery times I would understand but they were surprisingly quick.”

Helpful Report

Posted 3 years ago

“Actually still awaiting delivery. Order place Thursday night 30 September. Covid delaying delivery to Canberra? Cheers Ross”

Helpful Report

Posted 3 years ago

“Hi, The ordering system worked well. Stock is good. I'm still awaiting delivery however. I assume Covid has something to do with the delay in delivery to Canberra. Kind regards Ross 0414 537 242”

Helpful Report

Posted 3 years ago

“Online customer was helpful, and it was one of the only places with dumbbell sets in stock over Covid lockdowns. Communication about the order was good and delivery time reasonable. The dumbell quality is decent, the weights don't loosen as easily as some other sets. But the packaging when it arrived, let's say it had seen better days. The boxes were dirty and torn, exposing the products inside. The products themselves were quite dirty, I'm not sure if it was lubricant, rust or dirt, and they were a little scuffed up. After a good clean everything was fine, but it's not a positive experience receiving new products that don't look new, but rather like they've sat in the corner of the warehouse for a while.”

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Posted 3 years ago

“Good mail order service and delivery.”

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Posted 3 years ago

“I am still waiting on 10kg dumbbells They were in stock when purchased but didn't come with the others I ordered.”

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Posted 3 years ago

“I have not received the pair of 25kg dumbbells please let me know if they are on the way”

Helpful Report

Posted 3 years ago

Gym Direct is rated 4.4 based on 1,669 reviews