Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, Taren Point
Rating: 4.41

4.4 Rating 1,606 Reviews

84 %

of reviewers recommend Gym Direct

4.4

Based on 1,606 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 5 star review on 25th November 2024

129

Anonymous

Anonymous // 01/01/2019

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“I haven't received my order yet.”

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Posted 3 years ago

Hi Patrick, your item was on Pre-order, and was dispatched upon becoming back in stock on the 3rd of September - expected for delivery by the 7th. Unfortunately, Australia Post is currently experiencing pretty severe delays as there has been an outbreak of Covid at a few of their major Depots in Sydney. This is completely out of our hands but we have submitted a formal request for all tracking information to be updated to accurately reflect these delays. We deeply apologize on their behalf for the inconvenience and we will keep you in the loop.

Posted 3 years ago

“not yet received”

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Posted 3 years ago

Hi Peter - Unfortunately, Australia Post is currently experiencing pretty severe delays as there has been an outbreak of Covid at a few of their major Depots in Sydney. This is completely out of our hands but we have submitted a formal request for all tracking information to be updated to accurately reflect these delays. We deeply apologize on their behalf for the inconvenience and we will keep you in the loop.

Posted 3 years ago

“I haven’t received the product yet Order 90780”

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Posted 3 years ago

Hi Don, I've just double checked your order and your item was on Pre-order, and was dispatched upon becoming back in stock on the 3rd of September - expected for delivery by the 7th. Unfortunately, Australia Post is currently experiencing pretty severe delays as there has been an outbreak of Covid at a few of their major Depots in Sydney. This is completely out of our hands but we have submitted a formal request for all tracking information to be updated to accurately reflect these delays. We deeply apologize on their behalf for the inconvenience and we will keep you in the loop.

Posted 3 years ago

“Still haven't got it yet. Ordered weeks ago.”

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Posted 3 years ago

Hi there, I just double checked the order tied to this review and it was shipped with Australia Post. Unfortunately they have had an outbreak of Covid-19 in a few of their major depots and are experiencing some delays while their courier drivers self-isolate. We apologize on their behalf but at this stage it is out of our hands. We will 100% keep you in the loop and we have filed a formal request for all tracking data to accurately reflect these delays for you.

Posted 3 years ago

“Live close to the warehouse ordered items on 19 of August it’s now the 13 of September and items have not yet arrived very unhappy”

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Posted 3 years ago

Hi Darren, while we completely understand your frustration unfortunately these delays are largely out of our hands. Part of your order was a pre-order item and wasn't able to be dispatched until we received the item on the 3rd of September. Australia Post was the courier used and unfortunately they've reported major delays due to an outbreak of Covid-19 in a few of their depots. We apologize on their behalf but there isn't much we can do about this from our end. We have filed a formal request for all tracking data to be updated to accurately reflect these delays.

Posted 3 years ago

“Always love buying from GD”

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Posted 3 years ago

Thanks for taking the time to leave this review! I'm so glad you love our products and hope we'll be able to help you with any future purchases. All the best!

Posted 3 years ago

“Still waiting on the product to arrive, items were purchase on the 23rd of August and it's now the 13th Sept. No communication of when it will be arriving since the 3rd of Sept.”

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Posted 3 years ago

Hi Huong, from what I can see on our back end you Pre-Ordered a pair of dumbbells from us. These dumbbells did not become available for shipment until the 3rd of September, hence the pre-order. Upon dispatch, we were informed by Australia Post, of which was used to ship the dumbbells to you, that they were experiencing mass delays as a result of a covid-19 outbreak in a few of their depots. This is very much out of our control, but we can assure you we can filed a formal request for your tracking data to be updated to reflect the accurate status of your items and when you can expect them. We deeply apologize on their behalf!

Posted 3 years ago

“Awesome service and great products highly recommend”

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Posted 3 years ago

Thanks for the feedback Dani, I'm glad to hear that you're enjoying your experience with Gym Direct. We love hearing from our customers and we appreciate the time you took to share your thoughts on our service and product selection. We hope to see you again soon!

Posted 3 years ago

“Love you guys. Everything I have bought from you has been top quality and has arrived promptly even with post office delays. Very happy.”

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Posted 3 years ago

Aww Ulrike, we love you too! We're so glad to hear that you've been happy with our products and service. Thank you for taking the time to share your thoughts - we really appreciate it!

Posted 3 years ago

“A week and a half passed between putting an order in and having it processed. In that time an item I wanted became unavailable, and had to take a substitute. The website all this time continued to show stock as 'Available'. Another few days passed after that before the items were shipped out. Initial order mid-August, still waiting mid-September.”

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Posted 3 years ago

Hi there, we deeply apologise for any inconveniences caused. Could you please provide your name and order number so we can investigate this matter further? There's not much we can work from based on the contents of this review! Thankyou.

Posted 3 years ago

“Excellent quality & delivery service”

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Posted 3 years ago

Thank you for your 5-star review of our service Milla. It's great to hear that our products are meeting your expectations and that the delivery timeline was accurate! I'll be sure to pass along your feedback about the quality of our products to the rest of our team here. Have a fantastic week and enjoy your new products!

Posted 3 years ago

“speedy delivery just before lockdown, everything packaged well”

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Posted 3 years ago

Thank you for your feedback Katrina! I'm glad to hear that you were happy with the speed of our delivery and packaging. Enjoy your new equipment and all the best!

Posted 3 years ago

“Hey guys! I actually didn’t receive all of my order! My 7kg dumbells didn’t arrive, and were lost in transit. Super bummed. The step and roller arrived, but the dumbells are totally MIA. Australia post are looking into the matter, hope I receive! Otherwise I’ve wasted my money on those”

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Posted 3 years ago

Hi Nicole, just checked your order and your items are not lost in transit! They were sent as a split shipment with Australia post due to the item weight. You should receive your dumbbells in between today and Wednesday! Best, Gym Direct

Posted 3 years ago

“Hi thanks for speedy delivery. It's a present for my daughter sure she is going to love it”

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Posted 3 years ago

Hi Eileen, thanks for taking the time to leave a review! I'm glad you liked our service and hope that your daughter will enjoy her present. I'll be sure to let our team know they're doing a great job. All the best!

Posted 3 years ago

“Affordable prices! Easy to navigate and purchase items.”

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Posted 3 years ago

Thank you for taking the time to leave a review, Christian! I'm glad to hear that you're happy with our prices and our website. If there's anything we can do to improve your experience, please let us know. All the best!

Posted 3 years ago

“After an initial delay and disappointment with my order, Eros was able to promptly sort a solution which I'm happy with. The gym equipment is of good quality and after sales service was great. Much appreciated.”

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Posted 3 years ago

Hi Rowan - we deeply apologize for the inconvenience. Our manufacturers indeed sent us the wrong collars however this does not happen often as suggested. I've just tried to give you a call to offer a solution while waiting for the replacement collars. Your experience and happiness is very important to us, so please give us a call on 1300 488 866 so we can make this right for you!

Posted 3 years ago

“Love them!!”

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Posted 3 years ago

We love that you love them! Thank you Gabrielle!

Posted 3 years ago

“I have bought more than once from Gym Direct and have not been disappointed. Easy & up to date website to navigate. Clear communication. Competitive pricing for the items I bought. Shipping timely.”

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Posted 3 years ago

Thank you for your review, I'm glad to hear that you've been happy with our service! I'll be sure to pass your feedback on to the team here. We're always looking for ways to improve and would love any suggestions you might have. All the best!

Posted 3 years ago

“I havent received the product yet but i'm sure once i get it ill be happy, its been delayed by australia post”

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Posted 3 years ago

Hi Laura, we deeply apologize on behalf of Australia Post. They have reported an out break of Covid-19 in a few of their depots and unfortunately have had to make sure their couriers are self-isolating. We have filed a formal request for tracking data to be reflected accurately via your tracking data. If there's anything else we can do to keep you informed and in the loop, please let us know.

Posted 3 years ago

“Professional Good to see”

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Posted 3 years ago

Thank you for the feedback about our professional staff. I'm glad to hear that we were able to make your experience a positive one!

Posted 3 years ago

Gym Direct is rated 4.4 based on 1,606 reviews