Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, Taren Point
Rating: 4.41

4.4 Rating 1,606 Reviews

84 %

of reviewers recommend Gym Direct

4.4

Based on 1,606 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 5 star review on 25th November 2024

129

Anonymous

Anonymous // 01/01/2019

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“Good price. Quick delivery.”

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Posted 3 years ago

Thanks for the review Tajinder, we're glad that we were able to get your products to you quickly! Have a great weekend!

Posted 3 years ago

“Perfect online shopping experience from ordering to customer service”

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Posted 3 years ago

Wow, thanks for the awesome review! We're very happy to hear that you had a pleasant experience with us. We appreciate the feedback always! Have a great weekend!

Posted 3 years ago

“Our second order from Gym Direct (3 pairs of hex dumbbells) and as per our first order, it was processed and delivered incredibly quickly (not that we were in a rush!) and all done for a terrific and competitive price. Highly recommended companby to deal with.”

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Posted 3 years ago

Thankyou for this awesome review! We always appreciate it when our customers take the time out of their days to leave us some feedback. We value your thoughts always! Have an awesome day - and enjoy your new hex dumbbells!

Posted 3 years ago

“Great products, great range, good prices, reliable and trustworthy. What more could you ask for?”

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Posted 3 years ago

Thankyou for such a great review Peter. We're glad to hear that you have a positive experience with us at Gym Direct. We value your input and thank you for sharing your thoughts!

Posted 3 years ago

“Good customer service good products would recommend”

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Posted 3 years ago

Hey Mark, thankyou for the 5 stars. We appreciate it!

Posted 3 years ago

“Easy to search and choose product. Order was prepared and shipped in great time. Delivery tracking was easy and arrived on time as stated. Delivery guy was a good bloke. I recommend Gym Direct.”

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Posted 3 years ago

Speeding up our order / delivery process is something we've been actively pursuing and improving every day - so reading reviews like this is very much valued and we thank you for sharing your thoughts! Have a great week.

Posted 3 years ago

“Great pricing and product has always been a very quick turn around. All items bought from gym direct have also been really high quality.”

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Posted 3 years ago

We're so glad to hear that you're satisfied with the quality of our products Brodie! Thankyou for taking the time to leave some thoughts. We appreciate it!

Posted 3 years ago

“Very impressed with product, exceeded my expectations”

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Posted 3 years ago

We love seeing reviews like this! Thankyou for taking the time to leave us some feedback, and the 5 stars! Have a great week!

Posted 3 years ago

“Much Appreciated well done👍”

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Posted 3 years ago

No worries Craig, pleasure doing business with you! We appreciate the feedback, and 5 stars!

Posted 3 years ago

“I have purchased from Gym Direct a number of times now. fast shipping, great service and quality products.”

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Posted 3 years ago

We're always looking to speed up our order and delivery process so we thank you for taking the time to leave some feedback! Enjoy your products, and have a great week!

Posted 3 years ago

“Have purchased from them on a few occasions and have always been really satisfied. Would definitely recommend to anyone to give them a go.”

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Posted 3 years ago

We're so happy to hear that one of our loyal customers is having a good experience with us. We thank you for your continued support and hope you are enjoying your products!

Posted 3 years ago

“I wanted to buy a standard diameter barbell bar. These were out of stock for quite a while due COVID, but eventually they came in. The Gym Direct website did not adequately describe the dimensions of these bars, but after two or three phone calls I was pretty satisfied I knew what to order so that the bar would fit the rack I had. Unfortunately, when it arrived, it did not fit. The centre part of the bar was too short. After further discussions, I realised that Gym Direct did not have a bar with a centre section greater than 100cm, and I needed 110cm. However, we worked out a way to do it by me buying a longer overall bar and an extra set of collars. They also agreed to pay freight both ways. Soon, the new bar arrived and it was good, but instead of two sets of collars, I got too sets of spring end locks. So now I am awaiting the second set of collars. Through all of this I have to say that Gym Direct were very cooperative. They need to improve their product descriptions, though. Also, I would have preferred a spin lock bar, but the only standard size one they sell has very peculiar dimensions, being short in the centre and very long at the ends. Arthur.”

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Posted 3 years ago

Thank you for your feedback Arthur. We're sorry to hear that the bar didn't fit in your rack and we appreciate your patience while working through this with us. We are currently working on a way to provide more detailed information about product dimensions, including center section length where applicable, so that it is easier for customers like yourself to make decisions when purchasing equipment online. If there's anything else we can do for you please don't hesitate to get in touch!

Posted 3 years ago

“My order has not yet been completed at this stage. I'm still pending a dumbell.”

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Posted 3 years ago

Hi Andrew, the review invite email is sent out automatically after a set amount of time after purchase - and in some cases like yours it is sent before the items are received. We deeply apologise and will try to action and avoid issues like this in future. Thanks!

Posted 3 years ago

“Good quality at a great price cheers gym direct”

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Posted 3 years ago

Hey Jamie, thanks for leaving us some feedback! We're happy to hear that you had a good experience shopping with us. Have a great week!

Posted 3 years ago

“Item came as ordered - not super fast but within a reasonable timeframe.”

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Posted 3 years ago

Hey Scott, thank you for leaving us some feedback! We're always aiming to get orders out as quickly as possible and sorry to hear we didn't meet your full expectations regarding delivery time. We wish we had full control over delivery times after orders have been dispatched, but unfortunately we don't. This is something we are actively improving and we hope your next order arrives in a shorter timeframe! Have a great week.

Posted 3 years ago

“Bought a power rack from these guys about 10 years ago. It is still going strong. I have now just bought the high and low pulley system for it. Service from Sidney was excellent. He made contact with me to inquire and confirm that my power rack is compatible with my purchase. Good to see a company that is still focused on meeting a customers need first before taking their money. Much appreciated.”

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Posted 3 years ago

Wow, Damien - thankyou so much for your loyalty and support! What an incredible thing to read. We are so happy that you've shared your feedback about the quality of our power racks for everyone to see. We're also very grateful that Sidney was able to be of help to you. Your happiness and satisfaction is always our number one priority and I'm glad Sidney validated this. Have an incredible week!

Posted 3 years ago

“Great service. Fast shipping”

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Posted 3 years ago

Thanks for the review Kel! We're happy that you're happy. We appreciate the feedback always! Have a great week.

Posted 3 years ago

“Staff were very polite and made ordering very easy. Product is wonderful however delivery through austpost is much to be desired as I took a week to get to me”

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Posted 3 years ago

Thankyou for taking the time to leave us some feedback Jose, we're very glad that you had a good experience with us! Have a great week.

Posted 3 years ago

“Fast delivery, item as described”

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Posted 3 years ago

This is all we could hope for as a business! Thankyou for sharing your feedback on our services. We really appreciate it and it allows us to continue improving and enhancing your experience as a customer! Have a great week.

Posted 3 years ago

“This order was made because I ordered another rower which did not come in by the 'ETA', which was changed to two weeks later, then when I enquired after the second date it had not come in and they could not give me a firm date. The staff tried to be helpful but they could not give me the rower I had waited for.”

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Posted 3 years ago

Hi Matthew, thank you for your order and feedback. I'm sorry to hear that we couldn't fulfill your order as expected. We're working hard to ensure this doesn't happen again in the future.

Posted 3 years ago

Gym Direct is rated 4.4 based on 1,606 reviews