Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, Taren Point
Rating: 4.41

4.4 Rating 1,640 Reviews

84 %

of reviewers recommend Gym Direct

4.4

Based on 1,640 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 5 star review on 8th February 2025

133

Anonymous

Anonymous // 01/01/2019

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“Great products for a competitive price!”

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Posted 3 years ago

Thankyou for the feedback, we appreciate it!

Posted 3 years ago

“Fast and efficient service. Good product. Thank you.”

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Posted 3 years ago

Thanks for the review Alex, we're glad we were able to give you a good experience shopping with us. Enjoy the new products!

Posted 3 years ago

“My parcel arrived quickly. I purchased extra weights for a bar. The weights however did not fit the bar despite looking exactly the same as the ones that were already on it. I was very disappointed and as postage was so expensive I had to pay someone to fix them.”

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Posted 3 years ago

Morning Danni, I'm very happy we could provide a fast and satisfactory delivery however in regards to the plate diameter size, each of our standard plates and pump plates has a specific diameter which is listed on our page and we do have a notice regarding this with the centre hole measurement and stating "If you are planning to use these plates with a different barbell, please check and compare dimensions PRIOR to purchase.", I'm sorry that you had to pay for extra services to have this resolved on your end however we do have the notice and measurements listed for our customers, please find the link to the plates below stating the notice for all customers. MRCP 5kg: https://gymdirect.com.au/products/std-colour-plate-5kg?variant=49785772938 Have a great weekend Danni and again we appreciate all feedback. - Gym Direct.

Posted 3 years ago

“Quality products and easy to access. Will shop again.”

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Posted 3 years ago

We really appreciate the feedback! Thankyou!

Posted 3 years ago

“package came in two parts and didn't come with the bar locks”

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Posted 3 years ago

Hi Lee, your order was sent through as a split shipment which is something done occasionally by courier partners depending on the size, length and weight of the order. We apologize if this wasn't clear in your order information and we hope your next experience is a better one!

Posted 3 years ago

“Shipping service has let you down. At time of writing your product has not arrived and is approaching two weeks since ordered.”

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Posted 3 years ago

Hey there, we're sorry to hear about that - could you please provide us with your order number so we can give you an update on the whereabouts of your order? Thankyou

Posted 3 years ago

“I recently bought a few standard size cast iron Muscle Motion plates. Easy shopping experience. Could simply rock up to the front office and take them to my car. They were great value and unlike some other cheap cast iron plates, were the exact weight as listed on the plate. Pleasantly surprised about that. I've bought from Gym Direct several times now, so they will remain one of the first to look at if I need additional equipment.”

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Posted 3 years ago

Thankyou for taking the time to leave us such awesome feedback! We really appreciate the review, and are happy to hear you had such a good experience with us.

Posted 3 years ago

“Fast delivery and quality equipment. Will definitely be making future purchases”

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Posted 3 years ago

Thanks for the feedback, we appreciate it!

Posted 3 years ago

“I was sent the wrong size jump ropes initially, which had to be sent back and reshipped. Minor inconvenience but still sucked nonetheless.”

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Posted 3 years ago

Hey Stevie, we're very sorry to hear about this mix-up, but glad we were able to get it sorted for you quickly. Enjoy your new ropes!

Posted 3 years ago

“Best delivery service ever.”

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Posted 3 years ago

We love to hear that! Thankyou for sharing your thoughts Thomas, we really appreciate it!

Posted 3 years ago

“Great product. Very good to communicate with and very fast delivery!”

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Posted 3 years ago

Thankyou for your feedback Ankit, it's awesome to read that you had a positive experience with us at Gym Direct and we hope you enjoy your new products!

Posted 3 years ago

“Great product, excellent customer service and fast delivery.”

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Posted 3 years ago

Thank you for your review Julie! We appreciate the time you took to share your thoughts. I would like to personally thank our customer service team members who helped make your purchase a pleasant experience. They are truly a vital part of what makes Gym Direct such a special company and I'm glad that their care was evident in how they treated you.

Posted 3 years ago

“Very easy and prompt. thank you”

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Posted 3 years ago

You're welcome Paolo! Thankyou for choosing Gym Direct - we are happy we were able to be of help.

Posted 3 years ago

“Great prices and fast delivery”

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Posted 3 years ago

Thankyou for the 5 stars and honest review - we really appreciate the feedback!

Posted 3 years ago

“Great value for money”

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Posted 3 years ago

Thankyou for leaving some feedback Brad! We really appreciate it.

Posted 3 years ago

“Quick communication back and forth, prompt delivery. Will purchase from again!”

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Posted 3 years ago

So glad to hear you had a positive experience with us Jamie! We're very happy that we were able to be of service and you found our communication satisfactory. We appreciate the feedback!

Posted 3 years ago

“Reasonably quick delivery. Amazing customer care. Sidney went above and beyond to help me find assistance to assemble the equipment. Equipment ended up being reasonably easy to assemble. 10/10 would use this company again for future purchases”

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Posted 3 years ago

Amanda, we really appreciate the feedback and super happy to hear Sidney was able to be of such great help to you! We will definitely pass it on to her. Thankyou for choosing Gym Direct and for taking the time to leave some thoughts. Have a fantastic week!

Posted 3 years ago

“Fast delivery, great product, exactly as advertised.”

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Posted 3 years ago

Thankyou for the great review and awesome feedback. Have a lovely weekend!

Posted 3 years ago

“without a hitch. all good”

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Posted 3 years ago

So glad to hear that! Thanks for the feedback!

Posted 3 years ago

“Easy to deal with, quick turnaround and fast shipping. What's not to like?! Will definitely order again. 5 stars! Thanks, Sam”

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Posted 3 years ago

We're very glad to hear we were able to get your order to you quickly. We appreciate the feedback, thankyou for leaving a review!

Posted 3 years ago

Gym Direct is rated 4.4 based on 1,640 reviews