Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, Taren Point
Rating: 4.41

4.4 Rating 1,606 Reviews

84 %

of reviewers recommend Gym Direct

4.4

Based on 1,606 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 5 star review on 25th November 2024

129

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wouldn't know, as It hasn't turned up yet”

Helpful Report

Posted 4 years ago

“Very happy with my purchase. Customer service is great, had a problem with my order and had it modified with no issues.”

Helpful Report

Posted 4 years ago

“Great products at a good price, item came quickly and with no problems.”

Helpful Report

Posted 4 years ago

“Great product and very happy with it”

Helpful Report

Posted 4 years ago

Hi Jake, Thank you so much for the 5-star review, it means so much to us, we hope you are enjoying the FT1003 wall mounted pulley system and if you need anything please don't hesitate to get in contact with our staff, there is always someone here to help you. Have a great day, please take care. - Team GD

Posted 4 years ago

“Great products and efficient service,I would definitely recommend gym direct”

Helpful Report

Posted 4 years ago

Hi Daniel, We appreciate the continued support throughout the year and the 5-star review, we are always here to help you and if you need anything please don't hesitate getting in contact, our staff is here to answer any questions, we hope you are enjoying all the brand new equipment, please take care and stay safe. - Team GD

Posted 4 years ago

“Good communication and very fast delivery. The cable machine is of good quality and gets daily use at our home gym! Thank you!”

Gym Direct 5 star review on 8th November 2020

Helpful Report

Posted 4 years ago

Hi Chris, What an awesome looking set up :) thank you so much for the support and the 5-star review, we hope you are well and if you need anything in the future please don't hesitate to get in contact with us, our staff is here to help. Have a great day, thank you. - Team GD

Posted 4 years ago

“Great service!!! Very helpfull staff with a latge knowledge base .. u highly recommend them AA++”

Helpful Report

Posted 4 years ago

Hi Poulimenos, We are so happy we could bring an AA++ service with professionalism and speed during these crazy times, we hope you are enjoying the ezy curl barbell and if you need anything please don't hesitate to get in contact with our team, there is always someone here to answer you call or email, have an amazing day and please take care. Team GD

Posted 4 years ago

“Great service amidst the covid supply difficulties. Upgraded product unexpectedly at no extra cost. Very happy with price, product and service. Would definitely use again :)”

Helpful Report

Posted 4 years ago

“I got the body pump pack without the clip. After I contacted and they reacted quick and sent me the clip the next day. i am pleased with the service.”

Helpful Report

Posted 4 years ago

“These guys have all in all been good given the crazy covid workload spike. They were upfront about the wait times and when they had no ETA. Which sucked, but at least they were upfront about it. They have also let me amend my order, split and combine shipping as it made sense and have been quite flexible. All in all, I am a satisfied customer, there have been problems, but they have worked to rectify them and the quality and price of what I have purchased have been great.”

Helpful Report

Posted 4 years ago

“Not too bad except for the absurdly long delivery times (6 weeks +).”

Helpful Report

Posted 4 years ago

“Not bad.”

Helpful Report

Posted 4 years ago

“product was fine, but got my name wrong when asking for this review #tactless”

Helpful Report

Posted 4 years ago

“Great range of products. Awesome follow up process as I've had to add myself to their pre-order / 'notify me' list and made a purchase that way when product was expected to be available. Goods delivered as promised and accurate. I enjoyed shopping on your website, which is now my first point of call before I even consider looking elsewhere.”

Helpful Report

Posted 4 years ago

“Great products and fast delivery.”

Helpful Report

Posted 4 years ago

“Took heaps longer than said and only shipped when I complained”

Helpful Report

Posted 4 years ago

“Products were great,waiting period very reasonable under current circumstances. The olympic bar is high quality,the machied weight plates good value for money except for the diameter of one of the 25 kg weight plate center was too narrow( a couple mm short of 50mm) Does not fit on any olympic bar.I had to buy a hole saw cutter and re bore the center, a bit diffocult to do when you dont have a pedastle drill. Simon”

Helpful Report

Posted 4 years ago

“Short delay with postage due to covid, was happy to wait for this quality equipment I bought.”

Helpful Report

Posted 4 years ago

“Timely delivery in the difficult circumstances related to COVID. Good products, as anticipated”

Helpful Report

Posted 4 years ago

“Very long to receive my shipment, longer than the eta... was constantly ringing and asking the staff.”

Helpful Report

Posted 4 years ago

Gym Direct is rated 4.4 based on 1,606 reviews