Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, Taren Point
Rating: 4.41

4.4 Rating 1,604 Reviews

84 %

of reviewers recommend Gym Direct

4.4

Based on 1,604 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 5 star review on 21st November 2024

127

Anonymous

Anonymous // 01/01/2019

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“Products are great! My order was slightly impacted by initial shipping delays but I contacted Gym Direct who organised a courier for the next available shipping run as a solution. Excellent customer service!”

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Posted 2 years ago

Thank you for your review! We are glad to hear that we were able to help with your order. Our customer service team is available at any time and we strive to provide the best possible experience for our customers.

Posted 2 years ago

“Very happy with product. Shipping was quite a bit longer than stated though.”

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Posted 2 years ago

Hi, thank you for taking the time to provide feedback on your experience with Gym Direct. We aim to be a company of which all customers are proud and would love to hear what could make it even better! If there's anything else I can do for you please don't hesitate to get back in touch. Thank you again for your review and happy training!

Posted 2 years ago

“Great service as always.”

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Posted 2 years ago

Thank you for your feedback, Kenton. I'm glad to hear that our customer service team was helpful and the product arrived as expected. We're always looking for ways to improve and if there's anything we can do in the future to make your experience with us even better, please let us know!

Posted 2 years ago

“Got an email stating that my product is ready for pickup. Arrived at the destination in Taren Point - took the guy 30 minutes to bring the boxes out. If it's not ready to pickup, then don't say it's ready.”

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Posted 2 years ago

Hi James, We appreciate the review and we are working to have a faster response, time, due to the rain and some small flooding we did had to move some items around in the warehouse, this is the reason for the wait time, we have reduced that wait time and are back to normal conditions. Thank you, have a great day. - Gym Direct.

Posted 2 years ago

“Great range, great prices, delivery was so quick and the customer service was really amazing. Will definitely order again”

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Posted 2 years ago

Rosemary, thank you for your review of our site. We're so glad to hear that you had a great customer experience with us and we will be sure to pass on your feedback to the team!

Posted 2 years ago

“They contract their deliveries to Border Express, who delivered to the wrong address with no tracking. Please use a competent courier in the future.”

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Posted 2 years ago

Thanks for the review Caroline! I'm sorry to hear you didn't love our customer service. We're committed to making sure all of our customers have a positive experience and we'll make sure your feedback is passed on.

Posted 2 years ago

“The product is good, sturdy. Service is ok, except pick up procedure. Overengineered and at the end of the day useless, because when you come to pick up the order on agreed date and time, after all this hassle with reserving available spots etc the order is not waiting you there, the storeman still has to go and find it in the warehouse. You still has to go to the office find there someone to help you organize that pick up. So no really any advantage in Covid safety as well.”

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Posted 2 years ago

I'm sorry to hear you had a less than perfect experience picking up your order from our store. We take pride in the service we provide and want to make sure that each customer feels like they're being taken care of. We'll make sure that this feedback is communicated with the store manager so he can work on improving his pick-up process for future customers. Our goal is always 100% satisfaction, so please don't hesitate to let me know what would help solve this issue for you!

Posted 2 years ago

“The poor rating is due to the fact that I have not yet recieved the goods yet”

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Posted 2 years ago

“Easy to navigate site, fast dispatch and delivery”

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Posted 2 years ago

Thank you for your review David, we're so pleased to hear that you were happy with the speed of dispatch and delivery. Our aim is always to provide fast service and it sounds like our site made this possible for you. We want to make sure everyone has the same experience so please let us know if there's anything else we can do!

Posted 2 years ago

“Great products at great prices, have purchased several different weights of dumbbells over time and always great quality.”

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Posted 2 years ago

“Good quality products at competitive prices and great customer service”

Gym Direct 5 star review on 5th March 2022

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Posted 2 years ago

Hi Steven, thank you for your review. We're sorry to hear about the delivery time and we'll be sure to pass this on to our team so they can investigate it. In the meantime, please give us a call if you need any assistance with anything else. Thank you!

Posted 2 years ago

“Product is great and delivery time good too”

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Posted 2 years ago

“All good 👍 Will visit soon. Thanks”

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Posted 2 years ago

Thank you for your review Yong, I'm glad to hear that you enjoyed the experience with us. I appreciate your feedback and will be sure to pass it on internally so we can continue to provide a great service. If there is anything else we can do for you, please don't hesitate to get in touch!

Posted 2 years ago

“Extremely quick & great prices. When there were delays (due to Christmas), they emailed almost immediately and let me know. Such great customer service”

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Posted 2 years ago

“Good quality and easy to deal with. Only small thing is that the delivery tracking info sent out was incorrect and confusing - I got multiple emails with the wrong tracking link. A short phone call clarified this but it'd help to fix the system that sends the emails.”

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Posted 2 years ago

“Good price, easy to contact”

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Posted 2 years ago

“Website is easy to navigate, prices competitive, good customer service.”

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Posted 2 years ago

“I placed a order on the 26/1/22 for a half commercial stability ball which was supposed to be a birthday present in early February. Had to pay $45 for courier delivery because it weighed approximately 6kg. I thought it would only take two weeks being courier delivered but it didn’t turn up after three weeks. So I rang Gym Direct on Wednesday 16/2/22 to inquire about my delivery. They said they would get back to me the next day- this did not happen. So I rang on the Friday and they said they would get back to me and they didn’t. It’s now 21/2/22- AND STILL NO DELIVERY. I just want what I’ve paid for and some customer service would be appreciated. NOT HAPPY”

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Posted 2 years ago

“Great customer service and happy with the communication with knowing when to expect my parcel.”

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Posted 2 years ago

“The quality of the goods was excellent however it took about three weeks to arrive”

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Posted 2 years ago

Gym Direct is rated 4.4 based on 1,604 reviews