Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, Taren Point
Rating: 4.41

4.4 Rating 1,638 Reviews

84 %

of reviewers recommend Gym Direct

4.4

Based on 1,638 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 5 star review on 9th December 2024

132

Anonymous

Anonymous // 01/01/2019

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“DId not receive what I expected, I would like to return and reorder another barbell”

Helpful Report

Posted 1 year ago

Hi Vedang, thanks for your review. We're sorry to hear that you didn't receive what you expected from your order. If you'd like to return and reorder, we would be happy to help! Please email us at sales@gymdirect.com.au and our team will assist you further. Thank you. - GD

Posted 1 year ago

“Excellent as always”

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Posted 1 year ago

Thank you for choosing Gym Direct, Stuart. We're glad to hear that you're happy with your experience and that our products are meeting your needs. If there's anything we can do to make your experience even better, please don't hesitate to let us know. Thank you for your business! - GD

Posted 1 year ago

“Excellent weight plates.”

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Posted 1 year ago

Thank you for your review, and for choosing Gym Direct plates! We're glad to hear you're happy with them. If you ever have any questions or problems with them, please don't hesitate to get in touch. We'll be happy to help. - GD

Posted 1 year ago

“Good product , fast delivery . Very satisfied”

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Posted 1 year ago

Thank you for your kind words, Andrew! We're so happy to hear that you're satisfied with both our product and our delivery. We hope to continue exceeding your expectations in the future. Thanks for choosing Gym Direct! - GD

Posted 1 year ago

“Disappointingly slow delivery particularly at high postage rate. Product fine.”

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Posted 1 year ago

Hi Charles, We do apologize for the Freight that took a little longer than usual with AUS Post, we can see you ordered on the 21 of Jan for a pre-order item that can take a week to get to our warehouse which you agreed upon when making the order, it was then dispatched on the 31st of Jan and arrived on the 3rd of Feb, as you agreed on the pre-order this is standard for a pre-order delivery, again we do apologize and look to improve this in the future. Thank you. - GD

Posted 1 year ago

“I am really happy with product and the speed it got here 1 happy customer thanks to the team at GD”

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Posted 1 year ago

“Good prices with regular sales & convenient location.”

Gym Direct 5 star review on 6th February 2023

Helpful Report

Posted 2 years ago

Thank you for choosing Gym Direct Anthony and for leaving such a positive review. Our team works hard to ensure that we provide our members with the best possible experience and pricing, so it is great to hear that we are succeeding in this. We are happy to hear that you have found our location convenient and that you take advantage of our regular sales. These deals allow our members to get the most value from their membership and help them achieve their fitness goals. Thank you again for your support, and we hope to see you at the gym soon! - GD

Posted 1 year ago

“Fast delivery of quality product. It's all good.👍”

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Posted 2 years ago

Thank you for your positive review of Gym Direct, Michael! We're glad to hear that you're happy with both the quality and speed of our products. We appreciate your business and look forward to serving you in the future. - GD

Posted 1 year ago

“Very reasonable pricing and quick delivery”

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Posted 2 years ago

Thank you for choosing Gym Direct and leaving this great review! We're glad to hear that you're happy with our products and pricing. We strive to offer the best possible prices and quick delivery times to our customers. Thank you for your business, and we hope to continue serving you in the future. - GD

Posted 2 years ago

“Good product and fast delivery. Easy to deal with.”

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Posted 2 years ago

Thank you for choosing Gym Direct, Richard! I'm glad to hear that you're happy with our product and delivery. We try our best to make the process as easy as possible for our customers. Thank you again for your business and we hope to continue serving you in the future. - GD

Posted 2 years ago

“Awe Service. Great Products at Great Prices.”

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Posted 2 years ago

Thank you for choosing Gym Direct, Robyn! We're so happy to hear that you're enjoying our products and services. Our team works hard to bring you the best fitness equipment at the best prices, and we're glad to know that we're meeting your needs. Thank you for your kind words and for being a part of our community. We hope to continue serving you well into the future. - GD

Posted 2 years ago

“I wouldn’t have written this review except for receiving an email asking me to do here it is: Ordered on 14th jan and still haven’t received them. I only live 1hr away from the store , would have been better driving up to collect. Will be calling Monday to follow up”

Helpful Report

Posted 2 years ago

Hi Bec, We do apologize on behalf of gym direct and ur couriers for the delayed freight, management has been in contact with the couriers to resolve this problem and we look to having this finalized ASAP, so sorry again and if there is anything please don't hesitate to contact us on 1300 488 866 or to send an email. Thank you Bec for the feedback and we will be in contact with you again shortly with updates. - GD

Posted 2 years ago

“Quick delivery easy ordering”

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Posted 2 years ago

Thank you for choosing Gym Direct Jordan and leaving such a great review. We're glad to hear that you found our products easy to order and that they arrived quickly. We appreciate your business and look forward to serving you in the future! - GD

Posted 2 years ago

“Very good service”

Gym Direct 5 star review on 28th January 2023

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Posted 2 years ago

Thank you for choosing Gym Direct Abbas, and for leaving such a positive review. We're glad to hear that you're happy with our service, and we hope you'll continue to enjoy your workouts with us. Thank you again for your business, and have a great day. - GD

Posted 2 years ago

“Let you know when I finally get the items You need to reconsider your carriers”

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Posted 2 years ago

“Prompt and helpful”

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Posted 2 years ago

Thank you for the great review, Gym Direct! We're glad to hear that you're happy with our prompt and helpful customer service. If there is anything else we can do to assist you, please don't hesitate to let us know. Have a great day! - GD

Posted 2 years ago

“Great product, great service when buying, poor attitude and poor listening when trying to resolve a problem”

Helpful Report

Posted 2 years ago

Hi Rod, We are so sorry to hear about this, from what we can see the wrong suburb was placed on the checkout and a resolution has been made between you and the courier service where our staff tried to listen and help with the situation the best way they can, we understand you were frustrated at the time with the courier service and we have passed those comments onto them, we hope we can help you with any further needs in the future, have an amazing day. Thank you. - Gym Direct.

Posted 2 years ago

“Hi. My order arrived correctly and it didn't take too long either. The items are good quality and are good for my purposes. Thank You”

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Posted 2 years ago

Thank you for your review, Godor! I'm glad to hear that you're pleased with both the quality and timeliness of your order. We appreciate your business and hope to serve you again in the future. - GD

Posted 2 years ago

“Not all of my order was fulfilled and when told I couldn’t get the bench I ordered , I was told I needed to pay an additional $250 for another bench”

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Posted 2 years ago

Hi Jarod, We do apologize for the inconvenience this may have caused, from your email conversations i can see you were asked if you were happy with changing benches and you wished to proceed with this option, you also wanted to upgrade the bench instead of downgrading the bench which included the $250 fee which you approved before making payment. if you need any further help in the future please let us know, our staff is always here to help. Thank you. - Gym Direct

Posted 2 years ago

“Very satisfied. Quality produce, fast delivery and I be was Updated throughout the process. Would definitely use Gym Direct again.”

Helpful Report

Posted 2 years ago

Thank you for choosing Gym Direct and leaving such a positive review, we're thrilled to hear that you were satisfied with your experience! Our team works hard to ensure that our quality produce is delivered as quickly as possible and we're glad to hear that you found our service updates helpful. We hope you'll choose us again in the future! - Gym Direct

Posted 2 years ago

Gym Direct is rated 4.4 based on 1,638 reviews