Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, Taren Point
Rating: 4.41

4.4 Rating 1,604 Reviews

84 %

of reviewers recommend Gym Direct

4.4

Based on 1,604 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 5 star review on 21st November 2024

127

Anonymous

Anonymous // 01/01/2019

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“The service was fantastic we will certainly be back regard’s James”

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Posted 1 year ago

Thank you for taking the time to review Gym Direct, James. We are so pleased to hear you enjoyed your experience and that our team was able to meet your expectations. Our goal is to make sure everyone has an opportunity to work on their fitness in a positive environment. We value feedback from customers and appreciate you sharing how our team made an impact. We will be sure to pass this information along so it can be shared with the whole team! If there's anything else we can do for you, please don't hesitate to contact us at anytime. Thank you again for your kind words and support! - GD

Posted 1 year ago

“Amazing, quick, and well priced”

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Posted 1 year ago

Thank you for the kind words, Bowen! It's wonderful to hear that you had such a great experience with Gym Direct. We appreciate your positive review and are proud to be able to provide our customers with quick and well-priced services. We strive to put customer satisfaction first and it's wonderful when customers like you recognize that in us. Thank you again for your feedback and we hope you will come back soon! - GD

Posted 1 year ago

“Item was exactly as described well made and super fast shipping good communication and excellent customer service”

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Posted 1 year ago

Thank you for the great review, Donna! We are glad that you enjoyed your shopping experience with us and appreciate your kind words about the quality of our product and the level of customer service we provided. Our team greatly appreciates the positive feedback and we are thrilled that your item was exactly as described and arrived quickly. We hope to have you as a customer again soon. Thanks again for choosing Gym Direct! - GD

Posted 1 year ago

“Easy fast transaction and delivery and very happy with product”

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Posted 1 year ago

Hi Lisa, thank you for your feedback regarding Gym Direct! It's great to hear that you had an easy, fast transaction and are happy with the product. We strive to provide an efficient service for every customer. We sincerely appreciate your kind words and look forward to doing business with you again soon. - GD

Posted 1 year ago

“Item arrived promptly and in good condition. Accommodates my two Olympic barbells and EZ barbell perfectly. And creates more room in a rather limited space. Thanks Brian Robinson”

Helpful Report

Posted 1 year ago

Thank you for your 5-star review of Gym Direct, Brian! We commend you for finding the perfect item to help create more room in your limited space. We are pleased that it arrived promptly and in good condition. Our team puts a tremendous amount of effort into providing our customers with quality service and exceptional products and hearing your positive feedback means the world to us. We hope you're enjoying use of your two Olympic barbells and EZ barbell! Please don't hesitate to reach out should you have any other questions or needs. Thanks again for your business - we really appreciate it! - GD

Posted 1 year ago

“Really easy to order and great customer service. I ordered the wrong collars and they called me to confirm the product. Very much appreciated.”

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Posted 1 year ago

Thank you for giving us 5-star will Brooke! We appreciate you taking the time to leave your review and are thrilled that you found our ordering process easy and our customer service helpful. We understand when shopping online time is of the essence, so we always strive to ensure that our customers have seamless experiences. We are glad we could help by confirming the product with you and make sure it was the right one for you. Please let us know if there is anything else we can do for you in future. Thanks again for your kind words and we look forward to seeing you again soon! - GD

Posted 1 year ago

“Very good range of products and fast delivery..I'm very happy with the fractional weights.”

Helpful Report

Posted 1 year ago

Thank you for your kind words about Gym Direct, Annika! We are so glad that the fractional weights have been such a great fit for you. Our team works hard to ensure we have the most up-to-date products available and we strive to provide fast delivery with every order. We'd love to hear more about your experiences when selecting products and any feedback you may have regarding our service. Any suggestions you have on how we can continue to improve are always appreciated. Thanks again for choosing Gym Direct, we look forward to having you as a customer again soon! - GD

Posted 1 year ago

“Excellent customer customer service. I had a few questions I needed answered about the product I was purchasing I emailed and within the hour I had all my answers and purchased straight away. Perfect transaction”

Gym Direct 5 star review on 19th March 2023

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Posted 1 year ago

Thank you so much for your feedback, Mark! We really appreciate it and are delighted to hear about your experience with our customer service team. It's always great to know that the questions and queries of our customers have been answered in a timely manner so that they can move on to complete their purchase without hesitation. We definitely aim to make all transactions as smooth as possible - we're so glad yours went like clockwork. Happy you're a part of the Gym Direct community and thank you again for taking the time to review us. Enjoy, enjoy! - GD

Posted 1 year ago

“Gym Direct was referred to me by a friend. I found the website and the ordering process easy to navigate. I received my order within the time allocated and was able to keep track of my order at all times. A+++!”

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Posted 1 year ago

Thank you so much for your kind words, Dana! We're so pleased that you and your friend had such a great experience with Gym Direct. We appreciate your helpful review and the five-star rating. Your feedback is valued and it gives us great motivation to continue providing excellent services to our customers. We look forward to having you as one of our loyal customers again in the near future. Best wishes! - GD

Posted 1 year ago

“Fast shipping, excellent communication. Thank you!”

Helpful Report

Posted 1 year ago

Thank you so much for your kind words, Natasha! We're so glad to hear that our fast shipping and excellent communication has left you pleased. Here at Gym Direct, we prioritize customer satisfaction and it warms our hearts that you had a pleasant experience shopping with us. We hope to see you again soon when you need your gym equipment or supplies! - GD

Posted 1 year ago

“Easy to order and fairly quick delivery. Happy with the quality of product too.”

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Posted 1 year ago

Hello! We are thrilled to hear you had a positive experience when ordering from Gym Direct. Our team works hard to provide customers with an easy, fast shopping process and of course, quality products! We will pass along your wonderful feedback about our product quality. It's always nice for our team to get such positive feedback especially related to their work. We appreciate you choosing us here at Gym Direct and thank you for your kind words. If there is anything we can do to make your next purchase even better, please let us know. We are happy to help in any way we can! - GD

Posted 1 year ago

“Excellent equipment, even better customer service.”

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Posted 1 year ago

Thank you for giving Gym Direct a five-star rating, Scott! We strive to make sure our customers receive the highest quality equipment, as well as excellent customer service. We are delighted that your experience was top-notch. Our team is dedicated to helping our customers get the most out of their equipment and we love hearing positive feedback from our customers like yourself. Thank you again for taking the time to leave us your review and please do not hesitate to reach out to us if you have any further questions or concerns. - GD

Posted 1 year ago

“Could not fault the purchase or delivery process as very smooth and efficient. The items weights were amazing quality and the price was well below my expectations. A great company to deal with.”

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Posted 1 year ago

Thank you, Ron! We're delighted to hear that your purchase and delivery process with Gym Direct was smooth and efficient. It is always our goal to provide our customers with the best possible experience when shopping for quality exercise equipment. We're thrilled you found a great value in the quality of weights you purchased from us. We would love the opportunity to serve you again in the future and thank you for choosing Gym Direct! - GD

Posted 1 year ago

“Still haven't recieved freight”

Helpful Report

Posted 1 year ago

Dear Jason, Thank you for leaving a review about Gym Direct. We apologize that you have not yet received your freight as expected. Our team is dedicated to providing our customers with the highest quality and efficient services. We regret that we didn’t meet that promise to you this time, and truly value your feedback. We are currently investigating the cause of the delay regarding your package, so please reach out directly if you need any additional information or assistance in the meantime. Thank you for taking the time to bring this to our attention. We look forward to making it up to you soon! Regards, Gym Direct Team

Posted 1 year ago

“Excellent people to do business with and equipment looks great”

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Posted 1 year ago

Thank you for your kind words, Jeff. We appreciate your loyalty to Gym Direct and are delighted to hear that our equipment has met your expectations! As a company, it is our mission to provide excellent customer service through top-notch products and services at an affordable price. Our team works hard to ensure that each interaction with our customers is enjoyable, so we're glad you have had such an experience with us. Thank you for being part of the Gym Direct family! - GD

Posted 1 year ago

“Gym Direct saved me during Covid. I ordered all of my.gym equiptment through them and it was quick and efficient. I have continued to buy Muscle Motion weight plates and am about to purchase some Farmers Walk and Sled equipment. Great price, great Quality and speed of delivery. Thanks guys.”

Gym Direct 5 star review on 5th March 2023

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Posted 1 year ago

Thank you for your kind words, Lyn! We appreciate you being a loyal customer and are so pleased to hear that we were able to help support your fitness needs during this difficult period. We take great pride in providing quality fitness equipment at competitive prices, and it's such a pleasure to know that you're enjoying our products. We value you as a customer and hope that the Farmers Walk and Sled equipment also delivers an excellent experience. Please don't hesitate to reach out if there is anything else we can help with. Thank you again for taking the time to leave us this review - we value your thoughts and suggestions! - GD

Posted 1 year ago

“I ordered a spiky ball, they said it would come in 1 week and 1 month later I am still waiting. They keep sending me emails to write a review, so I got in touch with the company to tell them I didn't have the product and could they look into it? Still nothing is happening apart from writing a review emails! so they are unreliable, and don't follow up well. I won't buy from them again.”

Helpful Report

Posted 1 year ago

Hi David Thank you for taking the time to leave a review. This has been looked into and from what can be seen this order was completed on 13th Feb and was dispatched 15th Feb. When you reached out we had responded advising there was a delay in delivery and we were awaiting a response from Aus Post. Speaking to them again they have notified us there is a continuing delay from their side and are working on having your item delivered. As we can understand how frustrating this is, we are still working closely with Aus Post for continued updates and to escalate the matter. We hope this will be delivered for you shortly. Thank You. -Gym Direct

Posted 1 year ago

“Super fast delivery, great products and decent prices.”

Helpful Report

Posted 1 year ago

Thank you for your kind words, Gaby! We're thrilled to hear that the delivery from Gym Direct was speedy and that the products met your expectations. That is excellent feedback and we are grateful for your support. Customer satisfaction is our top priority and we are so glad that you've experienced it in your interaction with us. Please do not hesitate to reach out if we can do anything else for you - we'd love to hear more of what you think! - GD

Posted 1 year ago

“The machine is excellent quality however it came a few weeks after we were told it would arrive and without assembly instructions. Staff are friendly. Overall I am happy with the machine and the customer service.”

Helpful Report

Posted 1 year ago

Thank you for your kind words, Steven. We are thrilled you are pleased with your machine. We understand that we were late in delivering the machine, and apologize for the inconvenience this may have caused you. We value our customers, which is why we strive to provide excellent customer service. We're glad that our staff was friendly and helpful when assisting you. We will also ensure to package instructions with machines being delivered in the future. Again, thank you for sharing your feedback and choosing Gym Direct! - GD

Posted 1 year ago

“Great service and I love my slam balls”

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Posted 1 year ago

Thank you for your review and for choosing Gym Direct, Julie! We're so glad you love your slam balls and appreciate you taking the time to let us know how satisfied you are with our service. We strive to bring nothing but the best quality of products and services and are delighted to hear that we were successful in doing this for you. Our team works hard to make sure every customer is taken care of and we thank you again for taking the time to share your gym success story with us! - GD

Posted 1 year ago

Gym Direct is rated 4.4 based on 1,604 reviews