Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, Taren Point
Rating: 4.41

4.4 Rating 1,606 Reviews

84 %

of reviewers recommend Gym Direct

4.4

Based on 1,606 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 5 star review on 25th November 2024

128

Anonymous

Anonymous // 01/01/2019

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“Delivery was bad and they didn’t even ring the unit. Boxes were broken and the product is scruffed”

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Posted 3 years ago

Hi, I'm sorry to hear about your delivery experience with Gym Direct. We take pride in our customer service and are always happy to help when there is an issue with a delivery or product quality. If you can send us more information through our email sales@gymdirect.com.au - that would be great so we can investigate in advance. Thanks!

Posted 3 years ago

“I am disappointed because I still don't have the cable attachments after ordering on the 25th September. Other deliveries of the cable machine itself and another attachment from other companies arrived in 4 business days. Chris from Gym Direct was good and tried to expedite delivery but 2 promised dates were not met after I stayed home all both days. I realise it's not Gym Directs fault but I purchased from Gym Direct . If the other companies had similar delivery times I would understand but they were surprisingly quick.”

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Posted 3 years ago

“It is a good product just the clips that hold the weights are tight and hard to use.”

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Posted 3 years ago

Thank you for the feedback Paraskevi. I'm sorry to hear about your experience with our clips and will be sure to pass this along to our product development team. We're always looking for ways to make things easier and more accessible, so if there's anything else that would help please let me know!

Posted 3 years ago

“Ordered 6 weeks ago and it still hasn’t arrived despite sending a in stock notification text. I wouldn’t buy from them again.”

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Posted 3 years ago

“If I could rated 0 stars I would have. Still waiting for my order it's been 8 weeks there has been zero communication about where and when my order will arrive”

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Posted 3 years ago

“Great quality and affordable prices.”

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Posted 3 years ago

Thank you for your feedback, we're glad to hear that you have had a positive experience with our gym. We love hearing from happy customers and it's always great to know what we are doing right! We hope that this is the start of a long-term relationship and look forward to having you as part of our family.

Posted 3 years ago

“The products were delayed by a day or two but the prompt communication was appreciated. Overall really happy with the service. I will most certainly order again.”

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Posted 3 years ago

So happy we could provide a professional and fast service, please enjoy your brand new equipment and take care. - Gym Direct.

Posted 3 years ago

“Actually still awaiting delivery. Order place Thursday night 30 September. Covid delaying delivery to Canberra? Cheers Ross”

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Posted 3 years ago

“Hi, The ordering system worked well. Stock is good. I'm still awaiting delivery however. I assume Covid has something to do with the delay in delivery to Canberra. Kind regards Ross 0414 537 242”

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Posted 3 years ago

“My item is yet to arrive, so I would say the service has been terrible”

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Posted 3 years ago

“Gym direct products have (this time and previously) been exactly as they are shown / described on the shop site. They also tend to ship faster than the other places I often buy from.”

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Posted 3 years ago

Hey Matthew, thank you for your review! We are so glad to hear that the products have been exactly as you wanted them. We strive to provide our customers with an excellent product and service experience. Thank you for taking the time to share your thoughts on Gym Direct. I am happy we were able to exceed your expectations!

Posted 3 years ago

“Order arrived as described - no issues.”

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Posted 3 years ago

Thank you for your review Sharon. I'm glad to hear that you're happy with the quality and comfort of our product!

Posted 3 years ago

“Please refund my purchase.”

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Posted 3 years ago

“The Swiss bar I ordered is solid, deep knurling, grip feels very stable, width of the grips are great and the various options provided are an awesome way to warmup and add in variations for pressing movements. love the bar and would highly recommend it to anyone looking at purchasing a specialty bar”

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Posted 3 years ago

Thank you for your review, Avishay! We're so happy to hear that the Swiss Bar is meeting your needs. We are always looking for ways to improve our products and services - if there's anything else we can do for you, please don't hesitate to contact us. Thank you again for choosing Gym Direct!

Posted 3 years ago

“Quality and delivered on time”

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Posted 3 years ago

Thank you for the 5 star review! We're so glad to hear that we've exceeded your expectations.

Posted 3 years ago

“Love your stuff!”

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Posted 3 years ago

Thank you for your review, Matt! We're so happy to hear that you love our stuff and we hope to see you soon.

Posted 3 years ago

“Good quality weights and perfect fit for my barbell Good delivery time”

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Posted 3 years ago

Hi Julian, thank you for your feedback. I'm glad to hear the weights are a good quality and fit well on your barbell! It sounds like everything was delivered in perfect condition too which is great. I'll pass this feedback along to our product team so they can keep up with providing high-quality products that will last a long time.

Posted 3 years ago

“Good products weight plates are solid and correct weight order 25kg pu plates”

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Posted 3 years ago

Thank you for your review Peter, I'm glad to hear that you're happy with the weight plates!

Posted 3 years ago

“Always good service. Product is good quality and at the most competitive price I've seen. Highly recommended”

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Posted 3 years ago

Felix, thank you so much for your review, we appreciate the time you took to share your experience with us. We're glad to hear that our service is always good and that our pricing has been competitive. It's great to know that Gym Direct has met all of your needs! We look forward to continuing providing excellent customer service in the future.

Posted 3 years ago

“Great to deal with, delivery time was accurate and arrived well packed.”

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Posted 3 years ago

Gym Direct is rated 4.4 based on 1,606 reviews