Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, Taren Point
Rating: 4.41

4.4 Rating 1,604 Reviews

84 %

of reviewers recommend Gym Direct

4.4

Based on 1,604 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 5 star review on 21st November 2024

127

Anonymous

Anonymous // 01/01/2019

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“Good coms online, item arrived slightly damaged which looked to be during the handling process (damaged box) - recommended.”

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Posted 2 years ago

Hi David, thanks for your review of Gym Direct! I'm glad to hear that you found our communication online good but sorry that the item arrived slightly damaged. Unfortunately, damage during the handling process is something we can't avoid sometimes. I'm sorry about any inconvenience this caused you. I would recommend that you contact us directly if you have any further problems with your order as we would be more than happy to help resolve them. Thanks again for your feedback and I hope you'll continue to shop with us in future.

Posted 2 years ago

“Quality item very good communication”

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Posted 2 years ago

“Awesome customer service, very fast delivery and products are five star ⭐️”

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Posted 2 years ago

“Efficient delivery”

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Posted 2 years ago

“Brilliant product and super fast service. The plate rack is well designed and strong.”

Gym Direct 5 star review on 13th June 2022

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Posted 2 years ago

“Terrible rack and bench. I had to throw it away in the bin.”

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Posted 2 years ago

Hi Andrew, sorry to hear you had such a bad experience with our rack and bench. We take product quality seriously and would love to get more information from you about what went wrong. Please email us at support@gym-direct.com so we can help rectify the situation. Thank you, Gym Direct

Posted 2 years ago

“Wrong size for what i wanted.. not specified in your description”

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Posted 2 years ago

Hello Paul, Thank you for taking the time to leave a review. I am sorry that the size of the product you received was not what you were expecting. It is very important to us that our customers are happy with their purchases and we try to be as clear as possible in our product descriptions. If you have any further questions or concerns, please do not hesitate to reach out to us. We would be happy to help in any way we can. Sincerely, The Gym Direct Team

Posted 2 years ago

“I bought a leg extension from gym direct was so sceptic as I only buy from eBay and don't trust Alot of websites. I paid for the peg extension on a Monday by the following Monday my product had arrived.”

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Posted 2 years ago

“Equipment very good but very slow shipping.”

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Posted 2 years ago

“Equipment is great, delivery was fast, service was awesome.”

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Posted 2 years ago

“Gym Direct are super quick at delivering my gym equipment, quicker than other online gym stores! Thanks Gym Direct 👍👏”

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Posted 2 years ago

Thank you for your review of our bumper plates, Eva! We're so glad to hear that you're enjoying them. They are a great addition to any home gym! Thank you for choosing Gym Direct and we hope to see you again soon.

Posted 2 years ago

“Good pricing, good communication and fast delivery , very happy with the service.”

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Posted 2 years ago

Thank you for your positive review of our services, Kane. We're happy to hear that you've had a positive experience and that we were able to meet your needs quickly and efficiently. It is feedback like this that helps us continue striving to be the best in our industry. If there is anything further we can do to assist you in the future, please don't hesitate to let us know.

Posted 2 years ago

“Great service, showroom and pick up from warehouse. And good products are just a bonus!”

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Posted 2 years ago

Hi Gus, thanks for your kind words! We're glad you're happy with our service. :)

Posted 2 years ago

“Items were delivered as described. Good product. Well packaged”

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Posted 2 years ago

Thank you for your purchase of our home gym equipment Paul! We're glad to hear that you're happy with the product and that it was well-packaged. We appreciate your business and hope to serve you again in the future.

Posted 2 years ago

“Happy with my purchase! arrived in just a few days and was exactly what I expected. Thank you”

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Posted 2 years ago

Thank you for your review, Lisa. We're glad to hear that you're happy with the product and that it was well-packaged. We appreciate your business and hope to serve you again in the future.

Posted 2 years ago

“Great product and fair price. Delivery was easy and communication as well! -Morgan Grappling Dummy.”

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Posted 2 years ago

Thank you for choosing Gym Direct, Carlos. We're glad to hear that you're happy with your purchase and that the delivery process and communication went smoothly. We appreciate your business and hope to serve you again in the future.

Posted 2 years ago

“Great products, prices and service- made an order online and it was ready to collect within one working day. The staff at the warehouse in Taren Point were super friendly and even loaded the boxes in my car, great experience and looking forward to ordering more equipment for the home gym set up soon. Cheers!”

Gym Direct 5 star review on 5th June 2022

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Posted 2 years ago

Hi Joshua, thanks for your review and kind words. We're glad to hear you had a wonderful experience with us and that you're looking forward to ordering more equipment from us in the future! Thanks again for choosing to shop with us, we deeply appreciate it.

Posted 2 years ago

“Great price, efficiently processed and delivered as expected. I will be buying from Gym Direct again.”

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Posted 2 years ago

Thank you for your review, Jenny! We're glad to hear that you're happy with your purchase and that the delivery process went smoothly. We appreciate your kind words about our communication, and we're happy to know that you'll be coming back to us in the future. Thank you for choosing Gym Direct!

Posted 2 years ago

“Great quality product - gym director kept me informed on the progress of my order and came within a few working days. Thanks guys”

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Posted 2 years ago

Thank you for choosing Gym Direct, Maru. We're glad you love our 35kg barbell! Our products are made with the highest quality materials and construction to ensure a great experience for our customers. Thanks again for choosing Gym Direct!

Posted 2 years ago

“Very durable bench”

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Posted 2 years ago

Gym Direct is rated 4.4 based on 1,604 reviews