Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, 23-25, Mangrove Lane, Taren Point
Rating: 4.41

4.4 Rating 1,669 Reviews

84 %

of reviewers recommend Gym Direct

4.4

Based on 1,669 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 5 star review on 13th April 2025

Mohammed Naanouh Naa****

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service, reasonable shipping time and products arrived as ordered. Packaging could have been improved as boxes were severely damaged on arrival but contents were ok.”

Helpful Report

Posted 3 years ago

Thank you for your feedback Julia. I am sorry to hear that some of the packages were damaged when they arrived and we will be sure to pass this on to our team. We take pride in our customer service and are always looking at ways to improve both the shopping experience with us, as well as how quickly products reach our customers' doorsteps. We appreciate you taking the time out of your day to share your thoughts about Gym Direct!

Posted 3 years ago

“The product is great and to my expectation but I thought delivery was slow. Took a while to be dispatched.”

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Posted 3 years ago

Thank you for your review! We apologize for the inconvenience caused by the shipping delays. We are happy to hear that you liked our product and were satisfied with it. If there is anything we can do to make sure this doesn't happen again in future please let us know.

Posted 3 years ago

“So glad Gym Direct had the stock”

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Posted 3 years ago

Thank you for your review and rating. We're so glad we had the stock to suit your needs!

Posted 3 years ago

“I would recommend buying from gym direct. Prices seem very competitive. The Email explains every part of buying process which is very helpful!”

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Posted 3 years ago

Thank you for your review! We're so glad to hear that our clear explanations and competitive prices have been working for you. We'll be sure to pass on your feedback to the team here at Gym Direct, as we always love hearing from happy customers.

Posted 3 years ago

“Good website and easy to order , delivery time in Sydney was efficient even with COVID restrictions, happy with the products. Mark”

Helpful Report

Posted 3 years ago

Thank you for your review Mark. I'm glad to hear that you're happy with the products and our service, we aim to please!

Posted 3 years ago

“Easy to order. Quality of the gear I bought was great. A little more communication would be great in regards to 2 separate items on the same consignment arriving several days apart from each other. But otherwise satisfied.”

Helpful Report

Posted 3 years ago

Thanks for taking the time to review your experience, James. I'm sorry that you found our communication lacking in this instance. This is not how we aim to serve our customers and I will make sure that your feedback gets passed on to my team members. I appreciate that you have been happy with the quality of the gear you ordered from us so far and hope that if there are any other concerns or questions about your order, please do not hesitate to reach out!

Posted 3 years ago

“Great products. not sure why but delivery takes some time”

Helpful Report

Posted 3 years ago

Thank you for your review Matthew. I'm sorry to hear that delivery takes some time, we try our best to get orders out as soon as possible and the recent delays you're referring to were an unfortunate and frustrating product of major couriers in Australia making changes to their policies and procedures in the face of the recent lockdowns. We promise we are actioning this as we speak to ensure your next experience is a 5 star one! If there's anything else I can help with please let me know, we want to make sure your experience is a good one and the products are what you're looking for!

Posted 3 years ago

“Great product and great delivery.”

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Posted 3 years ago

Thank you for the review, Antoine. We're glad that your order arrived in good condition and we'll be sure to pass your feedback on to our team here.

Posted 3 years ago

“Every product I’ve purchased from Gym Direct has never had any major problems. Over the last year or two I’ve purchased an adjustable bench, barbell, squat rack and numerous weights, still no problems with them now whatsoever.”

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Posted 3 years ago

Thank you for your review Brodie, we're glad to hear that our products have met your needs. We hope to be of service in the future! All the best.

Posted 3 years ago

“Great product’s easy to put together.”

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Posted 3 years ago

Craig, thanks for the feedback. We're happy to hear you found our products easy to assemble and that you think they are great! Enjoy!

Posted 3 years ago

“Equipment is good quality”

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Posted 3 years ago

Thank you for taking the time to review our equipment Adrian. We're glad to hear that you enjoyed your experience with us and look forward to welcoming you back soon!

Posted 3 years ago

“My experience with Gym Direct was fantastic regardless of the delayed dispatch time due to COVID. I was properly notified of the delay, and was also notified when the package was dispatched. Time between dispatch and arrival at my doorstep was only a few hours which was incredibly impressive. There was some confusion with the deliver but this was rectified quickly and with great customer service by one of the team. The product itself (two powder-coat kettlebells) are fantastic value for money, and I am already getting a great deal of use out of them. I would recommend Gym Direct for anyone looking for home gym equipment, and I would certainly shop with Gym Direct again. Thank you, team. Keep up the great work.”

Helpful Report

Posted 3 years ago

Thank you for your review, Mursali! We're so happy to hear that our customer service team has been able to help you with any confusion and we appreciate the feedback. We always aim to provide great value for money products and services, so it's wonderful to know that this is what you've experienced with Gym Direct. It sounds like we've done a good job of providing exactly what was needed in terms of kettlebells at an affordable price. Thank you again for leaving us such a detailed review--we'll make sure this gets passed on internally as well!

Posted 3 years ago

“I recently received some dumbbells and they are great! Grippy and sturdy. Will be buying again from GymDirect!”

Helpful Report

Posted 3 years ago

Thank you for the review, Oliver. Glad to hear that your purchase was a good one. We're always looking for ways to improve our products and services so thank you again for taking the time to leave feedback!

Posted 3 years ago

“Recommended website to purchase gym Equipments”

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Posted 3 years ago

Thank you for taking the time to leave this review! We're so glad that you found our website helpful and we look forward to your next purchase with us.

Posted 3 years ago

“The weight incline bench is good to be getting for a weight bench and exercises? Weights etc…”

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Posted 3 years ago

Hi Andrew, thank you for your review of our weight incline bench! We're glad to hear that it's been helpful in getting you started on a new fitness routine.

Posted 3 years ago

“All equipment is great and professional and super happy with it. Only problem was the shipping took 18 days to come when the original email told me it would take 5 - 7 days to dispatch but I kept getting emails saying it was coming then the date was pushed back which was annoying considering I live 10 mins away from the shop. Otherwise all is good happy with the result”

Helpful Report

Posted 3 years ago

Hi Zoe, Thank you for your review of our equipment and service. I'm sorry to hear your shipping experience was not as expected. These have been very uncertain times for all and logistics have been particularly impacted due to Covid-19 and lockdown. We try to be as upfront as we can about delays but unfortunately during the period of time that you ordered, things were very uncertain. We hope things are clearer for you now and if you have any further issues please do not hesitate to get in touch!

Posted 3 years ago

“Product is amazing good quality delivery took a while but considering what happening at the moment very happy will continue to buy from them”

Helpful Report

Posted 3 years ago

Hi there, thanks for the review! I'm so happy to hear you're enjoying your purchase. I apologize for any inconvenience with delivery and we are working hard to get it back on track as soon as possible. We appreciate your patience during this period of high demand and will be in touch should we need anything else from you.

Posted 3 years ago

“Great prices and product range”

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Posted 3 years ago

Thankyou for taking the time to share your experience Jane! Could you please advise on how we missed out on the full five stars? We would love to ensure your next experience with us is as great as possible!

Posted 3 years ago

“The only difficult thing was deciding what type of gym equipment we wanted!”

Helpful Report

Posted 3 years ago

We are super glad to hear you had such a good experience with us! To help narrow down your choices in future, please feel free to give us a call. Our friendly customer support team will be happy to work with you to ensure the products you're seeking are easily laid out to you. All the best!

Posted 3 years ago

“Ordered July 2. Arrived July 16. Poor communication via email but staff were sympathetic over the phone and managed to get it out. - Please improve communication and check order numbers before responding with boilerplate text. It comes of as lazy and passive aggressive towards customers who are desperate to exercise. Zyzz would not approve of this.”

Helpful Report

Posted 3 years ago

Thank you for your review and feedback. We are sorry to hear that our communication was not up to the standard we expect and hope for. We will take this into consideration moving forward. Deeply sorry about your experience and promise this feedback will be actioned immediately to ensure your next experience differs greatly from this one. Enjoy your new equipment!

Posted 3 years ago

Gym Direct is rated 4.4 based on 1,669 reviews