Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, Taren Point
Rating: 4.41

4.4 Rating 1,606 Reviews

84 %

of reviewers recommend Gym Direct

4.4

Based on 1,606 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 5 star review on 25th November 2024

129

Anonymous

Anonymous // 01/01/2019

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“Great service, reasonable shipping time and products arrived as ordered. Packaging could have been improved as boxes were severely damaged on arrival but contents were ok.”

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Posted 3 years ago

Thank you for your feedback Julia. I am sorry to hear that some of the packages were damaged when they arrived and we will be sure to pass this on to our team. We take pride in our customer service and are always looking at ways to improve both the shopping experience with us, as well as how quickly products reach our customers' doorsteps. We appreciate you taking the time out of your day to share your thoughts about Gym Direct!

Posted 3 years ago

“good quality product and service”

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Posted 3 years ago

Thank you for your review Joseph. I'm glad to hear that we were able to provide a good quality product and service!

Posted 3 years ago

“Great service.”

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Posted 3 years ago

Thanks!

Posted 3 years ago

“The product is great and to my expectation but I thought delivery was slow. Took a while to be dispatched.”

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Posted 3 years ago

Thank you for your review! We apologize for the inconvenience caused by the shipping delays. We are happy to hear that you liked our product and were satisfied with it. If there is anything we can do to make sure this doesn't happen again in future please let us know.

Posted 3 years ago

“So glad Gym Direct had the stock”

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Posted 3 years ago

Thank you for your review and rating. We're so glad we had the stock to suit your needs!

Posted 3 years ago

“I would recommend buying from gym direct. Prices seem very competitive. The Email explains every part of buying process which is very helpful!”

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Posted 3 years ago

Thank you for your review! We're so glad to hear that our clear explanations and competitive prices have been working for you. We'll be sure to pass on your feedback to the team here at Gym Direct, as we always love hearing from happy customers.

Posted 3 years ago

“This was really good quality and fast delivery. Also appreciate the competitive pricing compared to others”

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Posted 3 years ago

Thank you so much for your feedback Avinesh. I'm glad to hear that you received a quality product and it was delivered quickly. We have been working hard to offer the best possible prices with our products too, so we're really pleased to hear that this is appreciated!

Posted 3 years ago

“Great team to deal with. 5 star all the way”

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Posted 3 years ago

I'm so glad you liked your purchase from Gym Direct, Neil. Thank you for taking the time to review our service and product!

Posted 3 years ago

“Fast delivery and super happy with the product.”

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Posted 3 years ago

Thank you so much, we really appreciate your feedback and will be sure to pass it on.

Posted 3 years ago

“Great prices and delivery came much faster than the eta. Highly recommend”

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Posted 3 years ago

Thanks for your review Sandra! We are so happy to hear that you had a good experience with us. We strive to provide the best possible service at the lowest prices and we're glad that this is what you experienced. If there's anything else we can do, please reach out anytime!

Posted 3 years ago

“I purchased a number of products from GymDirect, in three separate orders. All were dispatched and delivered within 8 days of the order, with 2 arriving within 6 days. Orders were processed quickly and efficiently, and notification provided upon dispatch, after which the items generally arrived within 2 days. Good communication, competitive prices, and i am happy with the quality of the equipment. Will do business again in the future.”

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Posted 3 years ago

Thank you for your review Wayne, we're so happy to hear that you received your orders quickly and the quality is what you were expecting. We work hard to ensure our customers are satisfied with their purchases--thank you for trusting us with your business!

Posted 3 years ago

“Great service, fast delivery & quality products.”

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Posted 3 years ago

Kate, thank you for your review! I'm glad to hear that our team was able to provide great service and deliver quality products. We are always looking for ways to improve our customer experience so please let us know if there is anything we can do better in the future.

Posted 3 years ago

“I’m really happy with the product and with the service! Great communication and quick delivery! Highly recommended”

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Posted 3 years ago

Thank you for your review Luca. I'm glad to hear that the product and service met your expectations. Thank you for giving us a 5-star rating!

Posted 3 years ago

“Great service, well done”

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Posted 3 years ago

Thank you for your review Eva. We're happy to hear that we were able to help and look forward to assisting you again in the future.

Posted 3 years ago

“A great store that has such a huge variety of items. Shipping is fast and will continue to use Gym Direct in the future.”

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Posted 3 years ago

Thank you for your review. We're so happy to hear that you've had a great experience with our store and shipping! We hope to see you back in the future when your fitness needs change or grow. Thank you again for taking the time to leave us feedback and we look forward to hearing from you soon.

Posted 3 years ago

“Great price, fast delivery, quality stuff.”

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Posted 3 years ago

Thanks for the review Jagmohan, I'm glad to hear you're happy with our service. We always strive to provide our customers with an excellent experience and your feedback is very much appreciated.

Posted 3 years ago

“I will not be ordering from you again. I got my order of 4 15 kilo plates nearly one whole month after ordering. Two weeks ago I ordered 2 20 kilo plates, and still nothing. I was told it was to be delivered on the 18th of august. It is now the 28th and still nothing. I’ve been training for an extended period of time and you have left a very sour taste in my mouth. Although your prices may be cheap, your service is incredibly deceiving and will certainly let everyone I know from the fitness industry, NOT to order from you”

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Posted 3 years ago

“Perfect transaction from beginning to end. Highly recommended to all.”

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Posted 3 years ago

Hi Donna, thank you for your review and 5-star rating of Gym Direct. We're so happy to hear that we were able to provide the perfect transaction from beginning to end--we appreciate it! We always aim for a smooth experience with our customers, and it's great knowing that we hit the mark this time as well. Thank you again for taking the time out of your day to share feedback on your purchase here at Gym Direct - we hope you'll continue to shop with us in the future!

Posted 3 years ago

“Good website and easy to order , delivery time in Sydney was efficient even with COVID restrictions, happy with the products. Mark”

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Posted 3 years ago

Thank you for your review Mark. I'm glad to hear that you're happy with the products and our service, we aim to please!

Posted 3 years ago

“Good weights. Delivered fast”

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Posted 3 years ago

Thanks for your feedback, Rowan!

Posted 3 years ago

Gym Direct is rated 4.4 based on 1,606 reviews