Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, 23-25, Mangrove Lane, Taren Point
Rating: 4.41

4.4 Rating 1,676 Reviews

84 %

of reviewers recommend Gym Direct

4.4

Based on 1,676 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 5 star review on 19th April 2025

Anand Merc****

Gym Direct 5 star review on 14th April 2025

Mohammed Naanouh Naa****

Gym Direct 5 star review on 13th April 2025

Mohammed Naanouh Naa****

Gym Direct 5 star review on 7th April 2025

Tony Gr****

Gym Direct 5 star review on 28th March 2025

Andrew Wal****

141

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a good hand weights rack at a reasonable price - easy to put together and solidly built. I stopped in at the warehouse and the staff were very helpful and friendly.”

Helpful Report

Posted 3 years ago

Thank you for your review and I'm glad to hear that you found our warehouse staff helpful. We're proud of the products we offer and hope to continue providing an excellent customer experience.

Posted 3 years ago

“Full of promise but doesn't deliver. I had to make repeated phone calls to get a status on the order but no response when requested. It's a shame. The delivery company 'Border Express' is even worse. Never again!!!”

Helpful Report

Posted 3 years ago

“Really solid bench. Easy to construct following the instructions. Shipping was quick too”

Helpful Report

Posted 3 years ago

Thank you for your review, Mitchell! We're glad to hear that the bench is easy to assemble, and we'll pass on your feedback about shipping.

Posted 3 years ago

“Great online shop, really appreciate the communication about orders and follow ups regarding delivery! Everything arrived quickly and easy to understand instructions and great price!”

Gym Direct 5 star review on 29th December 2021

Helpful Report

Posted 3 years ago

Hi Ella, thank you for taking the time to leave this review! We're so glad that you found our online shop easy to use and appreciated the communication about your order. We aim to provide excellent value with affordable prices and speedy delivery. I'm sorry that we don't have any offers at the moment but please keep an eye out for one in future as they are something we run periodically.

Posted 3 years ago

“Pulley tower is a great product, not as smooth as commercial but the price makes up for it.”

Gym Direct 5 star review on 28th December 2021

Helpful Report

Posted 3 years ago

Thank you for your review Wei! We're glad to hear that our pulley tower is a great product, and the price makes up for any differences from commercial products.

Posted 3 years ago

“These guys are professionals when it comes to supplying fitness equipment. Been shopping for my equipment with them for a couple of years and great service and no issues at all. My favorite is their rubber hex dumbbells - you'd never look back. Great range of products at highly competitive prices, though I don't think you'll find cheaper for the quality. I simply don't need to shop around or elsewhere.”

Helpful Report

Posted 3 years ago

“Quick delivery and the equipment is high quality and exactly as described.”

Gym Direct 5 star review on 26th December 2021

Helpful Report

Posted 3 years ago

“Hi there are parts of our order missing so we can not assemble the item. Please contact me ASAP to rectify the issue”

Helpful Report

Posted 3 years ago

“No issues with the product or the service.”

Helpful Report

Posted 3 years ago

“Cannot fault this company.”

Helpful Report

Posted 3 years ago

Thank you, Daniel, for taking the time to review your experience with Gym Direct! We are so happy to hear that you have had a wonderful experience with us, and we appreciate you sharing your thoughts.

Posted 3 years ago

“Good service reasonable time on delivery, only thing with the product is the bumper plates are a little different in size.”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Rohan, we're sorry to hear that the bumper plates are not of a uniform size. We will be sure to pass on your thoughts to our team so they can take this into consideration when sourcing new equipment.

Posted 3 years ago

“very happy with the Rapid Motion Incline Bench its work for money and its solid construction and i could not attach any photos as its a gift to some one and i would recommend this product for Others”

Helpful Report

Posted 3 years ago

Thank you for your review, Santosh! I'm so glad to hear that the Rapid Motion Incline Bench is working out well and that it's a quality product. We're happy to hear that you would recommend this product as well. Thank you again, we appreciate hearing from our customers!

Posted 3 years ago

“Excellent service and quality”

Helpful Report

Posted 3 years ago

Thanks for the 5-star review! It sounds like you had a wonderful experience. We're so glad to hear that our staff was helpful and attentive, and we look forward to seeing you again soon!

Posted 3 years ago

“Overall happy with the quality of the equipment but was missing 2 pairs of dumbbells in my delivery and there was some damage to the rack which is not visible at the front. They have been quick to acknowledge my email which has been great.”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Santosh, I'm sorry to hear that the delivery didn't go smoothly. We're happy to see that you were able to get in touch with our customer service team and they were responsive. We'll make sure the installation is done correctly before we deliver any more equipment so there's no chance of damage like this happening again. I appreciate your patience during this process!

Posted 3 years ago

“Great product and excellent service”

Helpful Report

Posted 3 years ago

Thank you for the 5-star review, Iain. We're so happy to hear that you enjoyed your experience with us and had a great experience while working out!

Posted 3 years ago

“High quality product. Delivery delayed by AUS post”

Helpful Report

Posted 3 years ago

Thank you for taking the time to review our product Roxana. We're thrilled that you found it high quality and that we were able to meet your needs!

Posted 3 years ago

“Slow”

Helpful Report

Posted 3 years ago

“Purchased the ASFID Super FID Bench from Gym Direct and it arrived with the back and seat pads damaged in transit. But Michael and Lily were quick to send out replacements to me the very same day! Superb service from Gym Direct!”

Helpful Report

Posted 3 years ago

Shannon, I'm glad to hear that you're happy with the ASFID Super FID Bench and our service. We take customer satisfaction seriously at Gym Direct and we're always looking for ways to improve our products and services. We strive to make sure every customer has an exceptional experience when they shop with us. Thank you again for your review!

Posted 3 years ago

“Not happy with the delivery and I paid $400.00. I still waiting on the Smith Machine $3046.00”

Helpful Report

Posted 3 years ago

“Fantastic Products! Gym Members are loving the new cable attachments. Super robust for commercial use. Thank you :)”

Helpful Report

Posted 3 years ago

Thank you for the feedback, Michelle! We're glad to hear our customers are enjoying their Gym Direct products. We take pride in providing a quality product that is both durable and safe for commercial use, so we're incredibly happy to know your customers are receiving these benefits. Thank you again for taking the time to share your experience with us - it's always appreciated!

Posted 3 years ago

Gym Direct is rated 4.4 based on 1,676 reviews