Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, Taren Point
Rating: 4.42

4.4 Rating 1,626 Reviews

84 %

of reviewers recommend Gym Direct

4.4

Based on 1,626 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 5 star review on 9th December 2024

132

Anonymous

Anonymous // 01/01/2019

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“Gym direct is an amazing company that has high quality products. I love everything that I bought and my health has improved”

Gym Direct 5 star review on 23rd June 2024

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Posted 6 months ago

“I wish i could say 100% but often their was a situation of having to wait for somewhat time before recieving items on previous orders, but i am one who can except that it is not always efficently relative for a lot of reasons to always have all the items in stock.”

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Posted 6 months ago

“Amazing service”

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Posted 6 months ago

“Purchased and pick up a Leg Extension/Curl machine from Taren Point. Great service. Product good quality at a fair and reasonable price. Easy to put together. Suits my purposes.”

Gym Direct 5 star review on 13th June 2024

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Posted 6 months ago

“Did a great job”

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Posted 6 months ago

“My squat stand was expertly packed and shipped... not a mark on it”

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Posted 6 months ago

“Awesome product and great service”

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Posted 6 months ago

“Very happy with the experience. Very good customer setvice. Products seem good value so far, fast delivery to regional area. Would recommend”

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Posted 6 months ago

Dear Vanessa,Thank you so much for your fantastic 5-star rating of Gym Direct! We greatly appreciate your feedback and are thrilled to hear that you had a wonderful experience with us. We are delighted that our customer service met your expectations and that you found our products to be of good value. We also strive to provide fast delivery to all areas, including regional areas. Warm regards, #GDTeam

Posted 6 months ago

“Best price. Quick shipping.”

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Posted 6 months ago

“Great smash ball, already had lots of enjoyment. Service was great and received it super fast.”

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Posted 6 months ago

“I have purchase a few times from gym direct, very easy, the description of the products I purchased were accurate, quick delivery. Planning on purchasing more items in the near future.”

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Posted 6 months ago

Thank you for your exceptional 5-star rating of Gym Direct! We truly appreciate your support and are glad to hear that you have had such a positive experience with us. We are thrilled to know that your purchases have been seamless, with accurate product descriptions and swift delivery. Your satisfaction is our utmost priority, and we promise to continue providing you with the same level of excellence in the future. We look forward to serving you again soon as you plan to expand your gym equipment collection. Thank you once again for choosing Gym Direct!

Posted 6 months ago

“Great communication, great products and fast shipping, Will most definitely be shopping here again”

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Posted 6 months ago

Dear Tyler,Thank you so much for giving Gym Direct a 5-star rating! We sincerely appreciate your positive feedback. We are thrilled to hear that you had a great experience with us, from our excellent communication to our high-quality products and fast shipping. Best regards, #GDTeam

Posted 6 months ago

“Fast delivery Excellent condition Will be purchasing again 😃 Thanks”

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Posted 6 months ago

Dear Ben,Thank you so much for your outstanding 5-star rating of Gym Direct! We greatly appreciate your support and are thrilled to hear that you had such a positive experience with us. We look forward to serving you again in the future. Should you have any further inquiries or need assistance, please don't hesitate to reach out. Thanks again and take care! #GDTeam

Posted 6 months ago

“Easy to order, communication was good letting us know where we were with the purchase and delivery. Equipment arrived after a week, which was good as we live in a rural town, and was easy to set up. Good dealing with Gym Direct.”

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Posted 6 months ago

“Always good products at a reasonable price. Products are well packaged and arrive within a few days. Great company.”

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Posted 6 months ago

We are thrilled to hear that you find our products to be of great quality and reasonably priced. It brings us joy to know that our packaging has met your expectations and that you receive your orders promptly. Once again, thank you for being a valuable and loyal customer. We look forward to serving you for many more years to come! Best regards, #GDTeam

Posted 6 months ago

“Excellent service and delivery time.”

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Posted 6 months ago

“The gear is top quality and the service was fast and on time... I am very pleased with all and will continue to use GYM DIRECT 👍”

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Posted 6 months ago

Dear Frank,Thank you so much for taking the time to give Gym Direct a 5-star rating. We truly appreciate your kind words and we are thrilled to hear that you found our gear to be top quality and our service fast and on time. It means a lot to us that you are pleased with your experience and we are grateful to have you as a customer. We can assure you that we will continue to provide you with the best service and top-quality gear. Thank you for choosing Gym Direct, and we look forward to serving you again in the future! Best regards, #GDTeam

Posted 6 months ago

“Thank you for your invitation to submit a review. While I don't like to say it, my experience with my purchase has been highly disappointing and 40 days after placing my order, I still have not received my equipment. I buy a lot of gym equipment and chose to try Gym Direct as a new provider, taking in good faith statements of product quality and prompt service. Having ordered and paid for my order in early January, I was expecting a day or two delay in dispatch given the time of year and likely holiday absence of some staff. A few days later this assumption was confirmed when I received an email indicating GD was aiming to dispatch by the end of that week (i.e. 12 Jan) or at the latest the following week. Another week later, I received an email from Lily, who was very polite, indicating my goods were in fact not in stock (not indicated at point of sale) and that there would be a four week delay in my order, apparently due to supply chain issues. Eventually, I received a few emails on 6-7 Feb indicating that my order was in transit, with consignment details indicating a 6 Feb delivery date (i.e. that day). I called the freight company only to be told that they hadn't received all the 19 parts of my order from GD. I had ordered a bench, dumbbell set and rack, which appears to have been split up into 19 separate items and drip fed to the freight company.After multiple calls to the freight company, and failure to deliver despite having all relevant information, authorisation to leave, and site access granted, my order has still not arrived. I therefore cannot comment on equipment quality and clearly cannot provide pictures of me enjoying my purchase, as you have requested. I have to say, this has been a wholly unsatisfactory experience and if asked to recommend Gym Direct as a purveyor of equipment in the future, it would be a hard NO from me. I am sorry to say that I will definitely shop elsewhere next time and recommend others do too.”

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Posted 10 months ago

“Communication and updates on whether the products was sent was very poor.”

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Posted 10 months ago

Gym Direct is rated 4.4 based on 1,626 reviews