Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, Taren Point
Rating: 4.41

4.4 Rating 1,604 Reviews

84 %

of reviewers recommend Gym Direct

4.4

Based on 1,604 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 5 star review on 21st November 2024

127

Anonymous

Anonymous // 01/01/2019

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“Great product and great customer service thanks guys”

Gym Direct 5 star review on 29th July 2022

Helpful Report

Posted 2 years ago

Guy, thank you so much for your kind words and for choosing Gym Direct! We're so happy to hear that you're enjoying our products and services. We truly appreciate your business and we hope to continue serving you well in the future. Thank you again for your kind feedback.

Posted 2 years ago

“Was so impressed with the great follow up emails and super fast delivery.”

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Posted 2 years ago

Hi Anne-Maree, Thank you so much for the kind words and 5-star review, so glad you had an amazing experience and we could get it to you so fast to enjoy, we hope to see you around Gym Direct and please take care. Thank you. - GD

Posted 2 years ago

“Product arrived quickly with plenty of tracking info during the delivery process. Product exceeded expectations.”

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Posted 2 years ago

Hi Scott, Appreciate the 5-star review, so happy we would bring a great experience with up-to-date tracking and updates, glad you are enjoying the brand new equipment and we hope you have some killer workouts with the new dumbbell set. Have a great day, take care. - GD

Posted 2 years ago

“Very happy. Straight forward and quick dilevery.”

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Posted 2 years ago

Hi Aslan, So happy you had a great experience with Gym Direct and we appreciate the 5-star review so much, hope to see you around again soon. Thank you. - GD

Posted 2 years ago

“Product is great. Fast shipping. Appears strong and solid. Only thing is when I opened the box the BOSU ball had a crack in it (the plastic surrounding it), which is a little bit of a bummer.”

Helpful Report

Posted 2 years ago

Hi Steven, thanks for your review of our Gym Direct product. We're glad you're happy with the overall quality and fast shipping of the product, and we apologize for the inconvenience caused by the cracked BOSU ball. Contact sales@gymdirect.com.au so our team can help ASAP. - GD

Posted 2 years ago

“Got delivered to my door But it was in two separate boxes an they came in different days. Be nice if you guys explain it to me there a email or phone call. Very happy with the half rack”

Helpful Report

Posted 2 years ago

Thank you for the review mark, it means a lot to see you are enjoying the brand new rack, a lot of the time with fitness equipment the boxes will come at different times and this is due to many different factors with our couriers, we do apologize for the confusion and please never hesitate to contact us if you are unsure about your deliveries :) Have a great day. - GD

Posted 2 years ago

“Quick delivery. Low prices. Very happy.”

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Posted 2 years ago

Thank you for the 5-star review, we are so happy we could bring such a great experience, and enjoy the new equipment. - GD

Posted 2 years ago

“Easy, fast and great value”

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Posted 2 years ago

Thanks for the 5-star review Jesse, glad you had an awesome experience and we hope to see you shopping again. Thanks again Jesse :) - GD

Posted 2 years ago

“I recently bought a Muscle Motion rubber pump bar set with a 130cm bar for light workouts. The weights are quiet and the short bar suits a small home gym. It replaced a 50 year old Weider cast iron set with a long bar. Gym Direct has a good choice of well-priced equipment with prompt and reasonable postage. Highly recommend.”

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Posted 2 years ago

We appreciate the 5 star review Craig, means a lot :) thank you for the kind words and we are glad we could provide an awesome product for a great price. Have a great day. - GD

Posted 2 years ago

“Very competitive prices. Even after the shipping cost from Queensland to Perth, the squat rack was way cheaper and of similar build to rigs available locally. The squat rack is solid and sturdy. Im happy with the purchase. Unfortunately I have to reduce my rating because one of the J hooks didn't fit the rack when I first recieved it. customer support was able to send me another one but after a delay as they didn't have a spare in stock. As I wasn't in a rush, they delay didn't bother me too much, but they need to do better with QA/QC and response rate.”

Helpful Report

Posted 2 years ago

Thank you so much for the kind words and support Tameem, we appreciate the 4 stars and look to review and work on our customer support/warranty operations every day to help and improve the journey for our customers, we hope you have plenty of amazing workouts with the brand new squat rack. Thanks again, take care :) - GS

Posted 2 years ago

“Very happy with the service. I've been a customer since 2019. I recently purchased a safety squat bar on pre-order and arrived with in a few days. I've built a decent home gym from Gym Direct and continue to add more equipment when I can.”

Helpful Report

Posted 2 years ago

Thank you for being a loyal customer of Gym Direct, Troy! We're so happy to have you as part of the family and appreciate your business. It's great to hear that you're happy with our service and that you've been able to find everything you need for your home gym. We hope you'll continue to shop with us and that we can help you reach your fitness goals. Thank you for choosing Gym Direct! - GD

Posted 2 years ago

“Always great quality products at super competitive prices, always my first stop for new gym equipment.”

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Posted 2 years ago

Thank you for your continued business, Steven! We appreciate your loyalty and are happy to provide you with quality gym equipment at competitive prices. Thank you for recommending us to others - we hope they'll take advantage of our great products and prices, too! - GD

Posted 2 years ago

“Pretty satisfied with the product and shipping”

Helpful Report

Posted 2 years ago

“Item supplied was not as described on the web page nor in the phone call I placed before completing the order. The item was described as an exercise mat but in fact, is a yoga mat. An exercise mat is semi-rigid and a Yoga mat is designed to roll up so that it can be transported easily. Sale person stated the Mat I ordered was unable to be rolled, which is not true.”

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Posted 2 years ago

“Much improved service compared to previous years.”

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Posted 2 years ago

Hi Allan, We appreciate the continued support and we are happy to finally be coming out of the struggles of the lockdowns and restrictions that were brought on the industry over the past 2 years to be back to bringing the amazing service were have been providing for 15+ years, we hope you enjoy the brand new barbell and look forward to helping you in the future. Thank you for the 5 stars and have a great day, - GD

Posted 2 years ago

“Bit disappointed my order was cancelled due to stock levels. The refund was done immediately though.”

Helpful Report

Posted 2 years ago

Hi Jessie, Thanks for your review. I'm sorry to hear that you were disappointed when your order was canceled. Our team works hard to ensure that we have accurate stock levels so that this doesn't happen, but sometimes there are unforeseen circumstances. I'm glad to see that our team handled the cancellation quickly and issued a refund immediately. We hope you'll give us another chance in the future.

Posted 2 years ago

“Really great product! Really easy to assemble and everything fit perfectly! Fast delivery and kept in contact every step of the way. Would definitely recommend Gym Direct!”

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Posted 2 years ago

“Great service. Team are very helpful”

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Posted 2 years ago

We are so happy you enjoyed the service and we could provide a great product, we look forward to see you around in the future. Thanks Rob. - GD

Posted 2 years ago

“Showed up when they said it would”

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Posted 2 years ago

So happy we could provide a fast and satisfactory service, we hope to see you around in the near future, enjoy the new gym equipment. Thanks Ben. - GD

Posted 2 years ago

“Took over a month to get an in stock item I bought dispatched, and only after I contacted them did it eventually get dispatched. Did get a quick initial reply but heard nothing for over a week until I had to follow up again after they said they'd "look into it". Gave this company the benefit of the doubt after the initial covid rush years ago but it doesn't seem their customer service is much better now.”

Helpful Report

Posted 2 years ago

We appreciate the feedback and comments and looks to use this to work with our couriers to speed up their delivery process, we do apologize on behalf of the courier company for the delayed items and hope we can provide a quicker more responsive service in the future, with this knowledge we can move forward and improve. Thank you. - GD

Posted 2 years ago

Gym Direct is rated 4.4 based on 1,604 reviews