Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, Taren Point
Rating: 4.41

4.4 Rating 1,640 Reviews

84 %

of reviewers recommend Gym Direct

4.4

Based on 1,640 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 5 star review on 8th February 2025

133

Anonymous

Anonymous // 01/01/2019

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“Quality product and quick delivery”

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Posted 3 years ago

Thank you for your 5-star review Simon. I'm glad to hear that you're happy with the product and our service! I'll be sure to share this feedback with our team so they know what we're doing right. All the best!

Posted 3 years ago

“Very good quality and you will be very satisfied , for me when I ordered multiple things they did come separately but think that was just because of covid”

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Posted 3 years ago

I'm so glad to hear that you found the quality of our products and customer service to be good, Holly. I've passed your feedback about shipping on to our team as well. We want all of our customers' orders to arrive quickly and we're sorry if this was not the case for you. You're right! Due to Covid, some orders are being split up by couriers depending on their size and weight. Thankyou for your patience!

Posted 3 years ago

“Cost / price effective products, delivery man is good”

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Posted 3 years ago

Thank you for taking the time to leave a review Beiliang! We really appreciate hearing about your experience with us. We're glad that you found our products cost effective and delivery man very helpful. It's great to hear that we exceeded your expectations in those areas. All the best!

Posted 3 years ago

“Great product’s easy to put together.”

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Posted 3 years ago

Craig, thanks for the feedback. We're happy to hear you found our products easy to assemble and that you think they are great! Enjoy!

Posted 3 years ago

“Equipment is good, but delivery timeframes are atrocious.”

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Posted 3 years ago

I'm sorry to hear your experience with delivery times has been less than stellar. I'll be sure to pass this feedback on and work towards improving our service in the future. However, please note, due to Covid-19 this is largely out of our hands. We are doing everything in our power to combat delays, however they are streaming for the most part from our Couriers, not us. Thank you for taking the time to share your thoughts, it's always helpful when we know what customers are experiencing so that we can continue to improve! All the best!

Posted 3 years ago

“All items were in stock and delivered earlier than stated. Answered all my questions promptly prior to ordering to ensure i made the right purchase. Great service!”

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Posted 3 years ago

Thank you for taking the time to provide feedback on your experience with Gym Direct! I'm so glad that we were able to get your order delivered earlier than expected and answer any questions you had before placing the order. It's great to hear that we provided excellent service during this process, thank you again for letting us know.

Posted 3 years ago

“Always amazing time between orders and deliveries plus always great service”

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Posted 3 years ago

Thank you for your review and feedback, Jonathan. It is great to hear that we're exceeding your expectations in terms of service, turnaround time between orders and delivery, as well as the quality of our products! I am so glad to know we are meeting all of your needs and more. Thank you again for taking the time to share this with us. We look forward to being able to continue providing a superior experience for you in the future!

Posted 3 years ago

“Very good and quick service, it was a 7-12 day delay because of covid. My delivery come the next week. Have already ordered again. 🤙🏾”

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Posted 3 years ago

Hi there, thank you for your review! We're so glad to hear that our service was good and quick. I'm sorry about the delay with Covid; we know it can be frustrating waiting for delivery. I'll make sure your feedback is passed on to our customer service team and we hope you enjoy your new purchase from Gym Direct!

Posted 3 years ago

“Good range of products and decent prices. Not the greatest communication, and fairly slow delivery (only received part of the order on first drop). Needed repeated prompts via email to get it resolved. I don’t think the company is dodgy, just a bit disorganised.”

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Posted 3 years ago

Hi, I'm sorry to hear that you had a less than perfect experience with us. I appreciate you taking the time to share your feedback and will pass it on to our team. We're always looking for ways we can improve our service and your input is valuable in this process. This has been a crazy time for us so we do apologize for the delays. We will strive to ensure your next experience with us is a much better one. We pride ourselves on being honest and straightforward with all of our customers so please don't hesitate to get in touch if there's anything else we can help you with or if there are any other products from Gym Direct that might interest you.

Posted 3 years ago

“Good quality equipment, very difficult to get squat stands during this pandemic yet was delivered quickly and in stock.”

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Posted 3 years ago

Thank you for your review Adam! We're so glad to hear that our equipment has met your needs and that we were able to deliver it quickly. Enjoy!

Posted 3 years ago

“Great customer service, especially during the covid lockdown. My order was delayed due to lockdown however the team was great in reassuring me that items will be dispatched asap. I was happy with the items I purchased.”

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Posted 3 years ago

Thank you for your positive feedback and the opportunity to share how we are committed to providing excellent customer service. We apologize that your order was delayed due to the Covid lockdown, but I'm glad our team was able to reassure you that it would be dispatched as soon as possible. We appreciate knowing about your experience with Gym Direct and hope you'll keep us in mind when looking for fitness equipment again. Thank you!

Posted 3 years ago

“Very good Service”

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Posted 3 years ago

Thankyou, we appreciate the feedback!

Posted 3 years ago

“Great products Service was good Happily order from them again”

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Posted 3 years ago

Thankyou for sharing your experience Somna, we really appreciate the feedback!

Posted 3 years ago

“The equipment is of very good quality”

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Posted 3 years ago

Thank you for your review Lucian. I'm glad to hear that you found these products to be of high quality. We're committed to providing the best products possible, and we appreciate hearing from customers like you who can help us better understand how we can improve.

Posted 3 years ago

“Good quality and excellent customer service 🙌”

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Posted 3 years ago

Thank you for your review, we're so happy to hear that you've been enjoying our products and service!

Posted 3 years ago

“Elliptical trainer was delivered fast considering covid lockdown. Easy to order and a great quality product.”

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Posted 3 years ago

Hi Philip, Thank you for your review. I am glad to hear that the quality of our products matched the service we provide! We are always happy to help with any questions or concerns, so please don't hesitate to reach out if there is anything else we can do for you.

Posted 3 years ago

“Really great experience here, I had ordered the wrong parts by mistake and the sales person noticed and helped me rectify my order before it was sent out for delivery. Will definitely shop here again in the future.”

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Posted 3 years ago

Isobel, thank you so much for your feedback. We really appreciate it! I'm glad to hear that we were able to help with your order and resolve the issue before it reached you. We're always happy to hear about our customers' experiences with us and this is what helps us continue providing a service that fits their needs. It's also great when we can provide solutions in advance of an issue arising - thanks again for the opportunity to serve you better!

Posted 3 years ago

“Equipment is good quality”

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Posted 3 years ago

Thank you for taking the time to review our equipment Adrian. We're glad to hear that you enjoyed your experience with us and look forward to welcoming you back soon!

Posted 3 years ago

“Unable to say how it went as I have only received half my shipment”

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Posted 3 years ago

Hey Tony, as stated on your shipping confirmation some orders are sent as split shipments depending on the order size and weight - we do this to ensure your shipping costs are as low as possible with long or heavy items! Thankyou for your patience.

Posted 3 years ago

“Great products and service”

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Posted 3 years ago

Emily, thank you so much for your kind words and 5-star review! It's always a pleasure to hear when we've done something right. I'm happy to say that the team here at Gym Direct appreciates hearing feedback like yours--it helps us do better in the future. I'll make sure your comments are passed on to our customer service staff as well as our product development team so they know how much you appreciate their hard work. And if there's anything else we can do for you, please don't hesitate to reach out!

Posted 3 years ago

Gym Direct is rated 4.4 based on 1,640 reviews