Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, Taren Point
Rating: 4.41

4.4 Rating 1,606 Reviews

84 %

of reviewers recommend Gym Direct

4.4

Based on 1,606 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 5 star review on 25th November 2024

129

Anonymous

Anonymous // 01/01/2019

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“I have ordered so many products from Gym Direct over the past few years. the quality and cost of the products are great! I highly recommend them. The staff are friendly and great!”

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Posted 3 years ago

Thank you for taking the time to review Gym Direct, Shari. We're happy to hear that we've been able to provide a positive experience for you! We appreciate your feedback and will make sure it's passed on to our team here. If there is anything else we can do for you or if you have any other questions, please don't hesitate to reach out!

Posted 3 years ago

“Very quick delivery, expected a long delay because the item wasn't in their warehouse and had to be ordered, plus lockdown delays. Was very surprised for the item to arrive in a few days!”

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Posted 3 years ago

We're so glad to hear that you were pleasantly surprised with the speedy delivery of your order. It's our goal to provide a smooth and hassle-free experience for all of our customers, even those who are in lockdown zones! Thank you again for your review. We hope to hear from you soon!

Posted 3 years ago

“Great products at reasonable prices!”

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Posted 3 years ago

Thank you for your review Justin! We're glad to hear that we have been able to provide a great experience for you and help with your fitness goals.

Posted 3 years ago

“Gym direct were so great - personal service , great price. great follow up. buy local”

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Posted 3 years ago

Thank you for taking the time to review your experience with Gym Direct and I'm glad to hear we exceeded your expectations! We want our customers to feel like they are part of a family and that's why we pride ourselves on providing personal service, competitive pricing, and follow up. We hope that you will continue being one of our valued customers!

Posted 3 years ago

“Recommended website to purchase gym Equipments”

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Posted 3 years ago

Thank you for taking the time to leave this review! We're so glad that you found our website helpful and we look forward to your next purchase with us.

Posted 3 years ago

“Vert helpful call centre, and products came within two days! Very happy with the service and products.”

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Posted 3 years ago

Thanks for your review! We're so happy to hear that you had a great experience with us. We work hard every day to ensure our customers are 100% satisfied, and we're glad to see this in action here. If there's anything else we can do for you please don't hesitate to contact us on 1300 488 866 or sales@gymdirect.com.au

Posted 3 years ago

“Great service even when I ordered the wrong weights organised the return and change for a fair price.”

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Posted 3 years ago

Hi Stew, We're so glad to hear that you had a good experience with us! We truly care about our customers and the support we provide. Thank you for your feedback on how we handled your return and exchange. It's always very helpful when people share their experiences as they occur - it helps us better understand what is working well and where there might be room for improvement. All the best!

Posted 3 years ago

“Great very quick and great equipment”

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Posted 3 years ago

Thank you for the 5-star review, we're so glad to hear that your experience with us was great! We want our customers to enjoy their time at Gym Direct and it's wonderful to know that you did. If there is anything we can do for your future visits, please let us know. Our customers are our best source of feedback and ideas for service or product improvements. I hope you'll come back soon and have a chance to try out some of our new equipment!

Posted 3 years ago

“My first purchase, and I really liked the customer service the product (Bench Press BP1001) and the delivery time. I recommend it to everyone!”

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Posted 3 years ago

Thank you for your review Sidnei! I'm glad to hear that the customer service and delivery time was well received. We're always looking for ways to improve our process, so please feel free to reach out if there's anything we can do better.

Posted 3 years ago

“Good gear, reasonably priced. Delivered next day. Great experience”

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Posted 3 years ago

Thank you for your 5 star review, Daniel. I'm glad to hear that our service and products are meeting your expectations! I've passed on your feedback about the delivery time to our logistics team as well - it's great to know they're delivering a speedy service that meets your needs despite current delays with Covid. If there's anything we can do in future, please don't hesitate to get in touch with us.

Posted 3 years ago

“Easy, efficient and polite. Thanks all there!”

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Posted 3 years ago

Glad to hear you enjoyed our service Sal. We're always happy to help when we can!

Posted 3 years ago

“Missing my items and still haven’t received anything. Very poor service”

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Posted 3 years ago

Hi there, we would love to help you further but this is an anonymous review, with no order number or contact information. Could you please provide some more details so we can rectify whatever issues you may be having?

Posted 3 years ago

“The weight incline bench is good to be getting for a weight bench and exercises? Weights etc…”

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Posted 3 years ago

Hi Andrew, thank you for your review of our weight incline bench! We're glad to hear that it's been helpful in getting you started on a new fitness routine.

Posted 3 years ago

“Shipping was very fast and I am very happy with the power cage and pulley system. The equipment is sturdy and of high build quality. Will definitely be purchasing again from gym direct.”

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Posted 3 years ago

Thank you for your feedback Joshua! We are glad to hear that you were satisfied with the power cage and pulley system. We work hard to offer quality products at competitive prices, so we are happy to hear that you found our equipment sturdy and of high build quality. I would like to thank you again for your purchase and hope that we have the opportunity to serve you in the future!

Posted 3 years ago

“Despite the delayed dispatch, shipping was very fast and the equipment is of great quality. Very competitive prices and helpful customer service team. Will definitely be purchasing from gym direct again.”

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Posted 3 years ago

Thank you for taking the time to leave a review, Joshua. I'm glad we were able to make up for any inconvenience with our shipping and that you found our equipment of good quality. I appreciate your feedback on pricing as well--we're always looking at ways to improve it so please let us know if there's anything else we can do. We want all of our customers to be happy with their purchase and will take your input into consideration when making decisions about future changes. We hope that even though this was not your first purchase from Gym Direct, it won't be your last!

Posted 3 years ago

“Everything was great besides the slight delay in transit (which was stated before purchasing)”

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Posted 3 years ago

Thank you for your feedback Brooke. I'm sorry to hear about the delay in transit and that it caused a problem with your order. As we're sure you are aware, the eCommerce industry as a whole is experiencing huge logistic delays due to Covid-19, especially states like ours (in lockdown) - while this is largely out of our hands we understand your concern. I'll make sure this feedback is passed on to our team as well as the warehouse manager who will be able to investigate further and take appropriate measures if needed. If you've already received your package and have any questions or concerns, please contact us at sales@gymdirect.com. Thankyou

Posted 3 years ago

“Great price and no hassle shipping”

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Posted 3 years ago

Thank you for your review, Jaime! I'm glad to hear that you found our prices reasonable and the shipping process easy.

Posted 3 years ago

“Love the service, love the products & the prices. Have set our home gym up from the goods at Gym Direct & placed another order this morning! Thank you!”

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Posted 3 years ago

Thank you for your review Amanda! We're so happy to hear that we've been able to help you set up a home gym, and have also been able to provide you with high quality products at affordable prices. Thank you again for the opportunity to serve you--we look forward to hearing from you in the future!

Posted 3 years ago

“All equipment is great and professional and super happy with it. Only problem was the shipping took 18 days to come when the original email told me it would take 5 - 7 days to dispatch but I kept getting emails saying it was coming then the date was pushed back which was annoying considering I live 10 mins away from the shop. Otherwise all is good happy with the result”

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Posted 3 years ago

Hi Zoe, Thank you for your review of our equipment and service. I'm sorry to hear your shipping experience was not as expected. These have been very uncertain times for all and logistics have been particularly impacted due to Covid-19 and lockdown. We try to be as upfront as we can about delays but unfortunately during the period of time that you ordered, things were very uncertain. We hope things are clearer for you now and if you have any further issues please do not hesitate to get in touch!

Posted 3 years ago

“Great product, Bang on service, great communication, efficient delivery. Thank you !!”

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Posted 3 years ago

Hi Derek, Thank you for your review and feedback! I'm happy to hear that the product was what you were looking for and our service met your expectations. We appreciate hearing how we can improve from reviews like yours. All the best!

Posted 3 years ago

Gym Direct is rated 4.4 based on 1,606 reviews