Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, 23-25, Mangrove Lane, Taren Point
Rating: 4.41

4.4 Rating 1,675 Reviews

84 %

of reviewers recommend Gym Direct

4.4

Based on 1,675 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 5 star review on 19th April 2025

Anand Merc****

Gym Direct 5 star review on 13th April 2025

Mohammed Naanouh Naa****

Anonymous

Anonymous // 01/01/2019

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“Fast delivery Excellent condition Will be purchasing again 😃 Thanks”

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Posted 10 months ago

Dear Ben,Thank you so much for your outstanding 5-star rating of Gym Direct! We greatly appreciate your support and are thrilled to hear that you had such a positive experience with us. We look forward to serving you again in the future. Should you have any further inquiries or need assistance, please don't hesitate to reach out. Thanks again and take care! #GDTeam

Posted 10 months ago

“Easy to order, communication was good letting us know where we were with the purchase and delivery. Equipment arrived after a week, which was good as we live in a rural town, and was easy to set up. Good dealing with Gym Direct.”

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Posted 10 months ago

“Always good products at a reasonable price. Products are well packaged and arrive within a few days. Great company.”

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Posted 10 months ago

We are thrilled to hear that you find our products to be of great quality and reasonably priced. It brings us joy to know that our packaging has met your expectations and that you receive your orders promptly. Once again, thank you for being a valuable and loyal customer. We look forward to serving you for many more years to come! Best regards, #GDTeam

Posted 10 months ago

“Excellent service and delivery time.”

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Posted 10 months ago

“The gear is top quality and the service was fast and on time... I am very pleased with all and will continue to use GYM DIRECT 👍”

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Posted 10 months ago

Dear Frank,Thank you so much for taking the time to give Gym Direct a 5-star rating. We truly appreciate your kind words and we are thrilled to hear that you found our gear to be top quality and our service fast and on time. It means a lot to us that you are pleased with your experience and we are grateful to have you as a customer. We can assure you that we will continue to provide you with the best service and top-quality gear. Thank you for choosing Gym Direct, and we look forward to serving you again in the future! Best regards, #GDTeam

Posted 10 months ago

“Thank you for your invitation to submit a review. While I don't like to say it, my experience with my purchase has been highly disappointing and 40 days after placing my order, I still have not received my equipment. I buy a lot of gym equipment and chose to try Gym Direct as a new provider, taking in good faith statements of product quality and prompt service. Having ordered and paid for my order in early January, I was expecting a day or two delay in dispatch given the time of year and likely holiday absence of some staff. A few days later this assumption was confirmed when I received an email indicating GD was aiming to dispatch by the end of that week (i.e. 12 Jan) or at the latest the following week. Another week later, I received an email from Lily, who was very polite, indicating my goods were in fact not in stock (not indicated at point of sale) and that there would be a four week delay in my order, apparently due to supply chain issues. Eventually, I received a few emails on 6-7 Feb indicating that my order was in transit, with consignment details indicating a 6 Feb delivery date (i.e. that day). I called the freight company only to be told that they hadn't received all the 19 parts of my order from GD. I had ordered a bench, dumbbell set and rack, which appears to have been split up into 19 separate items and drip fed to the freight company.After multiple calls to the freight company, and failure to deliver despite having all relevant information, authorisation to leave, and site access granted, my order has still not arrived. I therefore cannot comment on equipment quality and clearly cannot provide pictures of me enjoying my purchase, as you have requested. I have to say, this has been a wholly unsatisfactory experience and if asked to recommend Gym Direct as a purveyor of equipment in the future, it would be a hard NO from me. I am sorry to say that I will definitely shop elsewhere next time and recommend others do too.”

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Posted 1 year ago

“Communication and updates on whether the products was sent was very poor.”

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Posted 1 year ago

“Excellent product and good quality Olympic weight plate”

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Posted 1 year ago

“Extremely professional to deal with. Fast delivery and great product. Will definitely use them again.”

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Posted 1 year ago

“Std weight plate storage tree muscle motion: great price well made, quick delivery. I did have an issue with the product damaged in transit, sent through photos on email, they got back to me straight away and were able to resolve the problem. Great to deal with”

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Posted 1 year ago

“The equipment that was available was good, but multiple items were out of stock and pending availability. Which is annoying as if I purchase those via Gymdirect when they get stock, I will have to pay for multiple deliveries.”

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Posted 1 year ago

“Items where bought as Xmas present - Great service, quick delivery. Would recommend this company without hesitation.”

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Posted 1 year ago

“This is my second time ordering from gym direct and its always Great service, easy to use website and superfast delivery. Awesome”

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Posted 1 year ago

“Great service”

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Posted 1 year ago

“Well, I seached for half round foam rollers and on the website all this pictures came up of rollers that you can't tell if they are half round or full size. Since I searched for half round rollers I assumed they were. Now I have a roller I can't use.....”

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Posted 1 year ago

“Bought the Foldable Adjustable Bench best bench for apartments, easy to use and solid as. So happy with it, not payed to say this.”

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Posted 1 year ago

“Great products, great prices and fast delivery.”

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Posted 1 year ago

“I brought an Olympic bar for my husband's birthday and I still haven't received it. My husband has called Gym direct twice now over the last 2 weeks and has been told both times they're chasing it up, but no one gets back to us and we've had to chase gym direct. This was not a cheap product and I used my disability pension to buy it, it was a big purchase to make, and the fact that it's looking more and more like we've been ripped off is really upsetting. The tracking number says it's sitting in a town about an hour up the road from us. It was supposed to have been delivered on the 19th of January and I purchased it two weeks before that to make sure it came on his Birthday and the 19th was his birthday! So, not only did he get nothing for his birthday, but now I'm $350 out of pocket and he has to train for his upcoming competition at a commercial gym instead of his own because his old bar is too smooth. (Hence buying him a new bar). The reason I'm writing this review is because gym direct sent me an email asking me to review the product I just purchased....but I can't review a product I never received.”

Gym Direct 1 star review on 1st February 2024

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Posted 1 year ago

Hi Renee, Thank you for sharing your feedback We apologies for not able to get back to you sooner as shortage staffs during the period due to staffs on leave. In saying that it is no excuse from our end. We defiantly is working on policy for an improvement. Courier has confirmed that your order been shipped and delivered to your nominated address on 19th Jan with POD (Proof of delivery); Which I attached image above. We will contact you in person for the follow up too. Thank you Renee

Posted 1 year ago

“I ordered a 1.5cm thick exercise mat. Picked it up and it was extremely thin. I queried them as to it's thickness and was told that was what I ordered. Went home found the picture attached to the order and it was the wrong thickness. This was a Friday. I called to see if I could return it on Sat and get the correct one and was told ...yes. Upon checking the website, discovered they are NOT open on Saturdays. A hurried trip followed with a picture of the mat and finally the correct one was provided. The mat is fine, the service is not! Will not buy here again.”

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Posted 1 year ago

Gym Direct is rated 4.4 based on 1,675 reviews