Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, Taren Point
Rating: 4.41

4.4 Rating 1,606 Reviews

84 %

of reviewers recommend Gym Direct

4.4

Based on 1,606 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 5 star review on 25th November 2024

129

Anonymous

Anonymous // 01/01/2019

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“Every product I’ve purchased from Gym Direct has never had any major problems. Over the last year or two I’ve purchased an adjustable bench, barbell, squat rack and numerous weights, still no problems with them now whatsoever.”

Helpful Report

Posted 3 years ago

Thank you for your review Brodie, we're glad to hear that our products have met your needs. We hope to be of service in the future! All the best.

Posted 3 years ago

“Product seems not as described. Understandable shipping delays, but it’s would’ve been nice to be prewarned”

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Posted 3 years ago

Hi Brae, we understand your frustration, however we can assure you out goal is not to just take your money. We take customer satisfaction very seriously and I've looked into this case further to ensure we didn't miss anything. The product listing states very clearly that the size/thickness of the weight plates will affect the storage capacity available - meaning, as the example images on the listing show, the side with two pegs is suitable for the larger plates, and the other side is suitable for the smaller pegs, as well as the middle. This is intentionally designed for optimum weight distribution across the storage rack. It's taking into account the plate sizing as well. If you'd like, we can organize to send you a personalised video outlining how to best use this product to ensure your plates are stored correctly. If there is anything we can do outside of this, please let us know and we will try our absolute best to help you. In the meantime, we will make the listing a little clearer - so we thank you for highlighting this as a potential source of confusion for future customers. All the best, Gym Direct

Posted 3 years ago

“Always quality gear with delivery always on time. Gym direct is my go to website to fit out my home gym.”

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Posted 3 years ago

Hi Drew, thank you so much for taking the time to review our website! We're always happy to hear that we're meeting your needs. If you have any feedback or ideas on how we can make improvements, please let us know and we'll be more than happy to take them into consideration. Thank you again for being a loyal customer of Gym Direct!

Posted 3 years ago

“Delivery as expected, items of high quality. Will be buying again for sure.”

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Posted 3 years ago

Thank you for the five star review, Craig. It's always a pleasure to hear that our customers are happy with their purchases from us! I'm glad to hear that your items arrived on time and in good condition. We're sorry about the delay in shipping though - we try to keep things as quick as possible but if there's anything else we can do for you please let us know, thanks again!

Posted 3 years ago

“You delivered the package on the wrong day and forgot to include the screws to put it all together. I certainly hope the screws will be in the mail today!”

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Posted 3 years ago

Hi Jorg, we take customer satisfaction very seriously here and can assure you that in future, we will be able to help you much, much sooner after getting in touch via phone or email than we can after being able to sort, find and read a review. I have attempted to search for correspondence from you in our system but haven't been able to find any! If you could please get in touch ASAP we can collaborate with you to ensure your needs and expectations are met. Thankyou.

Posted 3 years ago

“Quality product and quick delivery”

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Posted 3 years ago

Thank you for your 5-star review Simon. I'm glad to hear that you're happy with the product and our service! I'll be sure to share this feedback with our team so they know what we're doing right. All the best!

Posted 3 years ago

“Very good quality and you will be very satisfied , for me when I ordered multiple things they did come separately but think that was just because of covid”

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Posted 3 years ago

I'm so glad to hear that you found the quality of our products and customer service to be good, Holly. I've passed your feedback about shipping on to our team as well. We want all of our customers' orders to arrive quickly and we're sorry if this was not the case for you. You're right! Due to Covid, some orders are being split up by couriers depending on their size and weight. Thankyou for your patience!

Posted 3 years ago

“Cost / price effective products, delivery man is good”

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Posted 3 years ago

Thank you for taking the time to leave a review Beiliang! We really appreciate hearing about your experience with us. We're glad that you found our products cost effective and delivery man very helpful. It's great to hear that we exceeded your expectations in those areas. All the best!

Posted 3 years ago

“Great product’s easy to put together.”

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Posted 3 years ago

Craig, thanks for the feedback. We're happy to hear you found our products easy to assemble and that you think they are great! Enjoy!

Posted 3 years ago

“Equipment is good, but delivery timeframes are atrocious.”

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Posted 3 years ago

I'm sorry to hear your experience with delivery times has been less than stellar. I'll be sure to pass this feedback on and work towards improving our service in the future. However, please note, due to Covid-19 this is largely out of our hands. We are doing everything in our power to combat delays, however they are streaming for the most part from our Couriers, not us. Thank you for taking the time to share your thoughts, it's always helpful when we know what customers are experiencing so that we can continue to improve! All the best!

Posted 3 years ago

“All items were in stock and delivered earlier than stated. Answered all my questions promptly prior to ordering to ensure i made the right purchase. Great service!”

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Posted 3 years ago

Thank you for taking the time to provide feedback on your experience with Gym Direct! I'm so glad that we were able to get your order delivered earlier than expected and answer any questions you had before placing the order. It's great to hear that we provided excellent service during this process, thank you again for letting us know.

Posted 3 years ago

“Always amazing time between orders and deliveries plus always great service”

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Posted 3 years ago

Thank you for your review and feedback, Jonathan. It is great to hear that we're exceeding your expectations in terms of service, turnaround time between orders and delivery, as well as the quality of our products! I am so glad to know we are meeting all of your needs and more. Thank you again for taking the time to share this with us. We look forward to being able to continue providing a superior experience for you in the future!

Posted 3 years ago

“Very good and quick service, it was a 7-12 day delay because of covid. My delivery come the next week. Have already ordered again. 🤙🏾”

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Posted 3 years ago

Hi there, thank you for your review! We're so glad to hear that our service was good and quick. I'm sorry about the delay with Covid; we know it can be frustrating waiting for delivery. I'll make sure your feedback is passed on to our customer service team and we hope you enjoy your new purchase from Gym Direct!

Posted 3 years ago

“Good range of products and decent prices. Not the greatest communication, and fairly slow delivery (only received part of the order on first drop). Needed repeated prompts via email to get it resolved. I don’t think the company is dodgy, just a bit disorganised.”

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Posted 3 years ago

Hi, I'm sorry to hear that you had a less than perfect experience with us. I appreciate you taking the time to share your feedback and will pass it on to our team. We're always looking for ways we can improve our service and your input is valuable in this process. This has been a crazy time for us so we do apologize for the delays. We will strive to ensure your next experience with us is a much better one. We pride ourselves on being honest and straightforward with all of our customers so please don't hesitate to get in touch if there's anything else we can help you with or if there are any other products from Gym Direct that might interest you.

Posted 3 years ago

“Good quality equipment, very difficult to get squat stands during this pandemic yet was delivered quickly and in stock.”

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Posted 3 years ago

Thank you for your review Adam! We're so glad to hear that our equipment has met your needs and that we were able to deliver it quickly. Enjoy!

Posted 3 years ago

“Great customer service, especially during the covid lockdown. My order was delayed due to lockdown however the team was great in reassuring me that items will be dispatched asap. I was happy with the items I purchased.”

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Posted 3 years ago

Thank you for your positive feedback and the opportunity to share how we are committed to providing excellent customer service. We apologize that your order was delayed due to the Covid lockdown, but I'm glad our team was able to reassure you that it would be dispatched as soon as possible. We appreciate knowing about your experience with Gym Direct and hope you'll keep us in mind when looking for fitness equipment again. Thank you!

Posted 3 years ago

“Very good Service”

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Posted 3 years ago

Thankyou, we appreciate the feedback!

Posted 3 years ago

“Great products Service was good Happily order from them again”

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Posted 3 years ago

Thankyou for sharing your experience Somna, we really appreciate the feedback!

Posted 3 years ago

“The equipment is of very good quality”

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Posted 3 years ago

Thank you for your review Lucian. I'm glad to hear that you found these products to be of high quality. We're committed to providing the best products possible, and we appreciate hearing from customers like you who can help us better understand how we can improve.

Posted 3 years ago

“Good quality and excellent customer service 🙌”

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Posted 3 years ago

Thank you for your review, we're so happy to hear that you've been enjoying our products and service!

Posted 3 years ago

Gym Direct is rated 4.4 based on 1,606 reviews