Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, Taren Point
Rating: 4.41

4.4 Rating 1,604 Reviews

84 %

of reviewers recommend Gym Direct

4.4

Based on 1,604 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 5 star review on 21st November 2024

127

Anonymous

Anonymous // 01/01/2019

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“Good product.”

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Posted 1 year ago

Thank you for taking the time to leave your review about Gym Direct! We are so pleased that our product has been able to meet your needs. At Gym Direct, we strive to provide quality customer service and products so that you can elevate your physical fitness routine. We look forward to you continuing to use our products and wish you luck in your future endeavors! - GD

Posted 1 year ago

“delivery was quicker than my toastie”

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Posted 1 year ago

Hi Paul, thank you so much for taking the time to leave us a review and rating. We're happy to hear that your delivery was faster than expected - we strive to make sure orders are fulfilled as quickly as possible! Thank you for choosing Gym Direct, we hope you're happy with your purchase and enjoy using it for all your fitness needs. We wish you all the best in your health goals! - GD

Posted 1 year ago

“Good product for a good price. Functional purchase.”

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Posted 1 year ago

Thank you for your purchase, Thomas! We are so glad that you found Gym Direct to be a good product for a good price. Your satisfaction is of the utmost importance and we're so glad to hear that your experience was functional and enjoyable. Please let us know if there's anything else we can do for you or if there's any other products we can help you with. We look forwards to the possibility of serving you again in the future! - GD

Posted 1 year ago

“My black band snapped after 3 uses not very happy with that at all Used just for stretching I am 60 and female this should not have happened I feel it is a faulty band I am currently in NZ playing hockey and the band was bought for this trip I now need to replace it Thanks Angela carpini”

Helpful Report

Posted 1 year ago

Hi Angela, We're sorry that your black band didn't live up to our usual standards of quality. We take pride in ensuring that our products stand the test of time, and we regret that your band did not meet that expectation. We understand your disappointment with having to purchase a new product when you are currently out of town, so please contact us at sales@gymdirect.com.au with photos and your order number, and our team will work with you to get a replacement sent as soon as possible. Thank you for your feedback, Angela - we appreciate it and will use it to ensure future product enhancements. We hope your travels go well. - GD

Posted 1 year ago

“Really fast shipping. I couldnt believe how fast it showed up at my door. Also a really good price, I looked for a similar half rack ina store and the mark-up was ridiculous. Gym direct beat the price by about $300. Anyway the rack itself was really well put together and I didnt have any trouble putting it together either. Could have done with a bit more step by step instructions that came with it though. The rack is made of sturdy laser cut 4mm steel but its perfect for what Im using it for. All in all I was rreally impressed.”

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Posted 1 year ago

Thank you for your fantastic review, Ben! We are so glad to hear that your ordering process was a smooth one and that the price was unbeatable. We strive to make sure our customers are getting the best value for the product and we take great pride in our low prices! We also appreciate you taking notice of the quality of our steel half racks. It is laser cut 4mm steel so it's built strong and meant to last. We are sorry if there weren't as many step by step instructions included but we're disappointed by hearing this feedback. Please don't hesitate to reach out to us directly with any further questions or concerns you may have - our team would be more than happy to help out! Thanks again for choosing Gym Direct – we look forward to working with you again soon. - GD

Posted 1 year ago

“The customer service we received on our drop in visit was fabulous , in fact so much so my husband went back in with our eldest and bought a few more items to lug home to Tamworth NSW So Thankyou , service and priced well The O'Grady's”

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Posted 1 year ago

Thank you for your review, Michelle! We are delighted you had a positive experience with us during your drop-in visit. Our team strives to provide friendly and knowledgeable customer service, and I'm glad it allowed your family to take home some more items. We appreciate your support and we hope to see you again! - GD

Posted 1 year ago

“Nil issues. Delivery arrived on time”

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Posted 1 year ago

“Happy with product! That I bought. Shopping experience was not so great! Originally wanted to purchase a hyper extension bench for +$1k but shipping was outrageous! Spent time quoting up 3rd party freight which came in at a third of the price. I rang and emailed Gym Direct to confirm how much time needed for freight to collect and as to whether box is crated or on pallet. No answer! So Gym Direct lost that sale! That experience has left me really put off to deal with Gym Direct again. I only got the the glute plyo box as I couldn’t source anywhere else!”

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Posted 1 year ago

Hi Annabelle, From what I can see a staff member spent a good amount of time going through each courier service we use to find the lowest price possible and every option possible for an item that size and weight as you did need a trial lift service for safe and successful delivery, we appreciate your email and for you taking the time to be in contact with us so we can help you out, we hope you enjoy the Plyo box and if we hope we can help you in the future with any further orders. - GD

Posted 1 year ago

“Placed an order and it was quick to come. Quality was excellent.”

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Posted 1 year ago

Thank you for placing your order with Gym Direct and for taking the time to leave us this wonderful review! We are pleased to hear that you received your order quickly and that you were happy with the quality of our product. We strive to ensure a smooth and efficient shopping experience, so it's great to know that we provided that for you. If there is anything else we can do to make sure future purchases are even smoother, please let us know! Thank you again for your fantastic feedback and support! - GD

Posted 1 year ago

“Great product, fast shipping!”

Gym Direct 5 star review on 16th April 2023

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Posted 1 year ago

“Awesome equipment at great prices would highly recommend your store for sporting equipment. Thanks again.”

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Posted 1 year ago

Grant, thank you so much for your glowing review! We are delighted to hear that you have had a great experience with our store and the products we have to offer. We strive to provide superior customer service and quality sporting equipment at an affordable price point. We hope that you will continue to shop with us in the future. Again, thank you for your feedback and support! - GD

Posted 1 year ago

“Ordered over two weeks ago. 4 packages were sent. The first two arrived after a week. The 3rd went via an incorrect city & arrived badly damaged - who sends 20kg of dumbbells in an old Shiraz box?!? So unprofessional - 4th package has still not arrived. Have reached out to gym direct 3 times so far. Awaiting a responses on the damaged dumbbells & 4th package. So our experience has been anything but “direct” …. More should-have-gone-to-Rebel ….”

Helpful Report

Posted 1 year ago

Afternoon, We apprecaite the review and we do apologize for any damage that may have happened, please contact us at sales@gymdirect.com.au with photos and your order number so we can resolve this for you. Thank you again, speak soon. - GD

Posted 1 year ago

“Solid products, well made, came quickly, good customer support.”

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Posted 1 year ago

“Great website, quick deliver, competitive price.”

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Posted 1 year ago

Thank you so much for your kind words, Joanne! We are delighted to hear that your online shopping experience was nothing short of excellent. At Gym Direct, we take great pride in offering our customers a convenient and efficient shopping experience every time. We are also glad to know that our pricing is competitive - rest assured that we always strive hard to offer our customers the best value for their money. It truly means a lot that you took the time to share this review with us. Thank you for being part of our community of happy customers! - GD

Posted 1 year ago

“Good quality products, reasonably priced, and delivered promptly.”

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Posted 1 year ago

Thank you so much, Wally! We appreciate you taking the time to share this wonderful feedback. We strive to provide quality products that are affordable and delivered in a timely manner, and your experience reflects that. We hope you continue to enjoy working out with our products and thank you for being a loyal customer. - GD

Posted 1 year ago

“I have emailed about the faulty equipment and no reply”

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Posted 1 year ago

Hi Kathryn, We do apologize for the delay, our staff is on this now and getting in contact with you, please look out for a call or email shortly. Thank you. - GD

Posted 1 year ago

“I found my experiance GYM DIRECT very satifying and rewarding. I recieve a great product that was perfect for my use. Would highly recommend GYM DIRECT to anyone..”

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Posted 1 year ago

Thank you for your glowing review of Gym Direct, Andrew! We are delighted to hear that the product was exactly what you were looking for and that you had such a great experience. It's wonderful to know that we are able to provide excellent products and services for our customers. We appreciate the recommendation and hope you come back again soon! Thanks for helping us spread the word about Gym Direct. - GD

Posted 1 year ago

“Brilliant company providing brilliant gym equipment.”

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Posted 1 year ago

Thank you for your kind review and for choosing Gym Direct! We are so pleased to know that you had such a great experience with our company, and that our gym equipment was able to meet your needs. It's our goal to provide the best service to all of our customers and hearing this helps us understand we are on the right track. We are grateful for your support as it helps motivate us every day as we strive to be the best gym equipment provider. Should there be any other way we can support you, don't hesitate to reach out. Thanks again! - GD

Posted 1 year ago

“Well priced, good website and communication of sale and delivery progress”

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Posted 1 year ago

Thank you for your review, Adrian! We are thrilled to know that the price of our products left a positive impression on you. We also appreciate your feedback about the efficiency of our website and the communication with regards to sale and delivery progress. At Gym Direct, delivering an enjoyable customer experience is paramount, which has been our goal since day one. Your evaluation reinforces that we are meeting these expectations set by our customers, and we will strive to continue providing quality services in this regard. Once again, thank you for your kind words — we hope to see you soon! - GD

Posted 1 year ago

“Good product. Competitive prices and very prompt postage.”

Helpful Report

Posted 1 year ago

Thank you for your review and for choosing Gym Direct! We are delighted to hear that we were able to meet your needs with both our product offerings and our competitive prices. It's especially satisfying to know that the promptness of our delivery was also something you had a positive experience with. We rely on feedback from customers like yourself in order to provide continuous improvements and ensure we are delivering exemplary service moving forward, so thank you again! Our team looks forward to helping you with your future gym-related needs. - GD

Posted 1 year ago

Gym Direct is rated 4.4 based on 1,604 reviews