Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, 23-25, Mangrove Lane, Taren Point
Rating: 4.41

4.4 Rating 1,676 Reviews

84 %

of reviewers recommend Gym Direct

4.4

Based on 1,676 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 5 star review on 19th April 2025

Anand Merc****

Gym Direct 5 star review on 13th April 2025

Mohammed Naanouh Naa****

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Service was a awesome thanks 👍”

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Posted 1 year ago

Thank you so much for your 5-star rating of Gym Direct, Scott! We are thrilled to hear that our service was a great experience for you and we truly appreciate your kind words. Thank you again for recommending us 👍

Posted 1 year ago

“Arrived in a few days on the Central Coast - a bench, number plates and hex dumbbells. Really happy with the purchase, thanks Gym Direct. 💪🏼💪🏼💪🏼”

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Posted 1 year ago

Thanks so much, Kurt, for your 5-star rating of Gym Direct! We're so pleased to hear that you're really happy with your purchase from us. Thank you for being a valued customer – we look forward to serving you again soon!

Posted 1 year ago

“Once again another great experience. Super happy with the price and quality and delivery is fast”

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Posted 1 year ago

Thank you so much for the 5 star rating and for being a loyal customer! We're delighted that you had another great experience with Gym Direct. We truly appreciate your kind words about the price, quality, and fast delivery. We look forward to having you as a satisfied customer again soon!

Posted 1 year ago

“Great service ..good delivered in a timely fashion ..and the quality is excellent.”

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Posted 1 year ago

Thank you Iupati for your 5 star rating of Gym Direct! We really appreciate your kind words and loyalty. We strive to provide great service, timely delivery, and excellent quality and we're delighted to hear that we have achieved this for you. We look forward to continuing to serve you.

Posted 1 year ago

“The equipment was delivered within days of order. Great instructions with smiths machine. (Haven’t put the cable machine together yet). Great job guys and great equipment”

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Posted 1 year ago

Thank you, David, for your 5 star rating of Gym Direct! We are so happy to hear that the delivery service was fast and that the instructions were clear. It's great to hear that you haven't had any problems putting the equipment together so far. Thanks again for your review and we look forward to hearing more from you in the future!

Posted 1 year ago

“I have been buying gym equipment from Gym Direct for my gym PTC HQ since 2009. It is a powerlifting gym where everyone trains heavy. I still have every piece, zero issues, 14 years later. Thank you Gym Direct.”

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Posted 1 year ago

Thank you so much for your positive review and for being a loyal customer to Gym Direct! We truly appreciate your support over the past 14 years, and we are so glad to hear that you have had zero issues with any of the pieces of equipment you bought from us. - Gym Direct

Posted 1 year ago

“Muscle Motion SM1002P Smith Machine + Plate Loaded High Low Pulley I researched a fair bit before purchasing this machine and can confidently say that this is a great value machine. It's sturdy and well-built. For the money, you can't go wrong.”

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Posted 1 year ago

Thank you, John, for your 5 star rating of Gym Direct! We're delighted to know that you found the Muscle Motion SM1002P Smith Machine + Plate Loaded High Low Pulley to be a great value machine and to have met other expectations you had for it. We really appreciate you taking the time to let us know about your experience.

Posted 1 year ago

“Truthfully I wasn't that impressed. I had 1 missed call from Gym direct. I called back within 30 minutes and the gentleman I spoke to had no idea why they called. I then received multiple calls the next day to discuss an issue with the product I purchased. It would have been ideal to sort it out during the initial call back. I also need to return a product. The team took several days to respond and just said ship it back for a refund. Although I asked for a product swap. I get it, but overall the customer experience hasn't been what I'd expect.”

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Posted 1 year ago

“Great range of products but shipping cost is high.”

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Posted 1 year ago

Dear Abinash, Thank you for your 4 star rating of Gym Direct! We're glad to hear you think our range of products is great, but we apologize for the costly shipping fees. We truly appreciate your loyalty as a repeat customer.

Posted 1 year ago

“Even with a few delivery hicups, everyone was thoughtful and helped out. I am sure next time all will go well.”

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Posted 1 year ago

Thank you so much Jonathan for your 4 star rating of Gym Direct! I am glad to hear that everyone was thoughtful and helpful despite a few delivery hicups. We value our customers and are glad to have you as a repeating customer!

Posted 1 year ago

“Great quality products and good service. thank you”

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Posted 1 year ago

Thank you Rachel for your 5 star rating of Gym Direct. We appreciate your loyalty and the fact that you keep choosing us for your fitness needs. We strive to provide great quality products and good service, and we are thrilled that you're happy with both. Thank you!

Posted 1 year ago

“All items were in stock. Easy pick up from Taren Point shop. Friendly and helpful staff.”

Gym Direct 5 star review on 24th July 2023

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Posted 1 year ago

“Delivered within 2 business days. Exactly what I wanted. Affordable. I was worried when I read the reviews where people said there were problems with their deliveries and the customer service reps were unhelpful. However, my concerns were seemingly unwarranted and I didn't have any trouble at all! Super happy.”

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Posted 1 year ago

“Very happy with service and quality”

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Posted 1 year ago

“Great experience dealing with Gym Direct, items arrived in Melbourne within 2 days and when I had questions I got super quick replies. Products were great as well, really nice quality. Will definitely buy from Gym direct again”

Gym Direct 5 star review on 23rd July 2023

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Posted 1 year ago

“Always good deliveries qukck”

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Posted 1 year ago

Thank you so much for the amazing 5 star review of Gym Direct Anne! We really appreciate your loyalty as a customer. We are so glad that you have always experienced good deliveries and quick arrival times. - GD

Posted 1 year ago

“Very quick response time to queries, friendly staff, and great quality affordable products. I highly recommend Gyms Direct.”

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Posted 1 year ago

Thank you, Roxan, for the fantastic 5 star rating! We're so proud to hear your experience with us was top notch! We really appreciate your kind words - very quick response time to queries, friendly staff, and great quality affordable products. It warms our hearts to know that you highly recommend Gyms Direct. Thank you for choosing us! - GD

Posted 1 year ago

“Very fast dispatch and delivery. Items were exactly as shown”

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Posted 1 year ago

Dear Jennifer, Thank you so much for your 5 star review of Gym Direct. We are so pleased to hear that you were happy with your order, and that you found the dispatch and delivery to be fast and accurate. We hope you enjoy your products and continue to shop with us in the future. - GD

Posted 1 year ago

“So easy to deal with !”

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Posted 1 year ago

Thank you so much, Kirk, for giving us a 5-star rating! We really appreciate the feedback and are glad you found the transaction process with us as "so easy to deal with!". We are so grateful to have you as a loyal customer and thank you for the continued support! - GD

Posted 1 year ago

“Very fast shipping! Very good quality gloves to!”

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Posted 1 year ago

Thank you so much for the 5 star rating, Danny! We're glad to hear that you were satisfied with the speed of delivery and the quality of our gym gloves. We appreciate the feedback very much! - GD

Posted 1 year ago

Gym Direct is rated 4.4 based on 1,676 reviews