Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, Taren Point
Rating: 4.41

4.4 Rating 1,638 Reviews

84 %

of reviewers recommend Gym Direct

4.4

Based on 1,638 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 5 star review on 9th December 2024

132

Anonymous

Anonymous // 01/01/2019

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“Unbelievable customer service, exceeded all expectations”

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Posted 1 year ago

Thank you so much, Grant, for the 5 star rating of Gym Direct! We are so grateful for your kind words about our "unbelievable customer service" and are glad that we exceeded your expectations. We look forward to continuing to serve you with quality customer service! - GD

Posted 1 year ago

“The team were so helpful, calling me when I’d accidentally ordered mismatching equipment and sorting it out straight away. Everything went so smoothly and I had everything in about 4 days!”

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Posted 1 year ago

Thank you so much for your 5 star rating of Gym Direct! We are extremely grateful that you took the time to share your positive experience! It especially means a lot to us when returning customers such as yourself continue to help support us. We appreciate you mentioning how helpful our team was with your order. We're delighted that everything arrived in just 4 days. Thank you for your continued support! - GD

Posted 1 year ago

“Awesome customer service”

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Posted 1 year ago

“pleased with the exercise equipment I have got there, they are close so I save the costs of delivery, cheaper than alternative places for most of what I need.”

Gym Direct 5 star review on 18th June 2023

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Posted 1 year ago

“my order only came in three days !! love the pink kettlebell”

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Posted 1 year ago

“The kick shield was of very good quality build and was delivered very quickly. V happy”

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Posted 1 year ago

“Great service , quick delivery . Would be great if the competition bumper plates were available more I only could get the 25kg that were in stock , the rest were out of stock and they always seem to be out of stock”

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Posted 1 year ago

“Hi I brought a Muscle Motion 15kg Olympic bar and am very happy with the product. The bar has light knurling which means it doesn't rip your hands up when using but still has fantastic grip. It's also beautiful balanced with great bearings on the ends where you load up the weight plates. Gym direct were efficient and greatly to deal with.”

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Posted 1 year ago

Thank you so much for your 5 star rating of Gym Direct, Mark! It's great to know that you're satisfied with the Muscle Motion 15kg Olympic bar and are delighted with its light knurling and balanced design. We really appreciate that you've chosen to become a returning customer. Thank you for your trust in us and we hope to see you again soon! - GD

Posted 1 year ago

“Delivery and installation were fantastic, they worked with me to organise a convenient time and delivered everything at once. installation took less than 3 hours for a multifunction machine. Gave advice on maintenance. Great experience, would recommend, very competitive pricing.”

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Posted 1 year ago

Thank you so much Alexander for your 5 star rating of Gym Direct! We appreciate your continued support in being a repeat customer. We are delighted to know that our delivery and installation was fantastic, convenient, and quick. We are grateful for your kind words on our maintenance advice, and it is fantastic to know that you had a great experience! We look forward to serving you again in the future.

Posted 1 year ago

“Yep pro service , excellent products”

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Posted 1 year ago

Thank you so much, Troy, for your 5 star rating of Gym Direct. We truly appreciate your loyalty and are so pleased to hear that you found our product and service to be both top-notch. We look forward to serving you in the future!

Posted 1 year ago

“Really great service. One of my dumbbells was missing. It was clear it feel through the box that it arrived in. I sent an email and photo and the team sent a new one. Thanks for being prompt and professional.”

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Posted 1 year ago

Thank you so much for your generous 5-star rating of Gym Direct and for your extremely kind words. We are really grateful for all the customers that we've been able to serve and we understand just how important it is to address any issues that may arise promptly and in a professional manner. Thank you once again for your positive feedback and we look forward to continuing to provide you with an exceptional service.

Posted 1 year ago

“Great service very friendly staff,”

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Posted 1 year ago

Thank you, Katrina, for the glowing 5 star review of Gym Direct! We are so pleased to hear that you found our service to be great and our staff very friendly. We appreciate your feedback and our team will keep striving to exceed your expectations.

Posted 1 year ago

“YOUR SERVICE IS TERRIFIC !!!”

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Posted 1 year ago

Thank you so much, Moses, for your 5 star rating of Gym Direct and for being a repeat customer! We are so pleased you are happy with our service and appreciate the feedback.

Posted 1 year ago

“Nice product but shipping cost more than product unacceptable”

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Posted 1 year ago

Thank you so much for your honest feedback, Hanifa. We appreciate that you took the time to let us know about your experience with Gym Direct and we apologize for the shipping cost that you were charged. If you ever notice a shipping cost is too high please contact us and we will have our team look into it, if there is ever a time we can help we want to be bale to. Thank you.

Posted 1 year ago

“i have purchased many items from gym direct, great staff and competitive prices.would recommend you try them.”

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Posted 1 year ago

Thank you so much for your 5 star rating of Gym Direct! We're so glad to hear that you've had a great experience with us - both in terms of our staff and competitive prices. We really appreciate your support. We hope you will continue to purchase items from Gym Direct and recommend us to your friends. Thank you again for your kind words!

Posted 1 year ago

“Delivered very quick from Sydney to regional Victoria. Easy to build. I recommend using dynabolts from Bunnings when using on brick wall. Very happy with the results so far!”

Gym Direct 5 star review on 25th May 2023

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Posted 1 year ago

Hi Simon, thank you for your positive review and for taking the time to recommend which good-quality bolts will best suit brick walls. We're always pleased to hear when our customers have been happy with their purchase from Gym Direct. We're glad to hear that your product was delivered quickly from Sydney to regional Victoria, which is always a priority for us. Thanks again for your feedback, and we hope your gym equipment continues to serve you well. - GD

Posted 1 year ago

“Excellent reliable service! Didn’t take long for product to be shipped to my location.”

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Posted 1 year ago

Thank you for choosing Gym Direct! We are glad to hear that our service was both reliable and quick. At Gym Direct, we do our best to ensure that our customers receive their orders promptly and safely. Please let us know if there is anything else that our team can help you with in the future! We look forward to seeing you again soon. - GD

Posted 1 year ago

“My favourite website, regular great deals, all the info you need when making a purchase is readily available. I’ve talked to them on the phone and they are always helpful, fast delivery too.”

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Posted 1 year ago

Thank you for taking the time to share your positive feedback, Terrance! We appreciate you mentioning the helpful customer service team and fast delivery times. Here at Gym Direct, we pride ourselves on providing the best experience possible to all of our customers. We're delighted to hear that our efforts have been successful in your case. We look forward to hearing from you again soon! - GD

Posted 1 year ago

“Ordered what I wanted and got what I ordered in good time.”

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Posted 1 year ago

Howard, thank you for your 5 star review! We are delighted that your order went so smoothly and that it arrived in good time. Our team works hard every day to ensure customers have a pleasant experience when ordering with Gym Direct. We appreciate your feedback and if there's anything else we can do for your further shopping experiences with us, please let us know. Thanks again for being such a valued customer! - GD

Posted 1 year ago

“Great service as always very pleasant staff we will continue to shop here”

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Posted 1 year ago

Thank you for your positive review, James! We are so pleased to know that we've provided great service. It is always our aim at Gym Direct to ensure the best customer experience possible, and we will continue pursing this goal with each interaction. It's great that you will continue to shop with us and we thank you for your loyalty. Let us know if there's anything else we can do for you in the future. - GD

Posted 1 year ago

Gym Direct is rated 4.4 based on 1,638 reviews