Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, Taren Point
Rating: 4.41

4.4 Rating 1,605 Reviews

84 %

of reviewers recommend Gym Direct

4.4

Based on 1,605 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 5 star review on 21st November 2024

127

Anonymous

Anonymous // 01/01/2019

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“Great overall experience”

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Posted 3 years ago

We're so glad you had a great experience with us! Thank you for the 5 star review and we look forward to seeing you soon.

Posted 3 years ago

“Product arrived in decayed cardboard boxes that looked old and water damaged, and several items had fallen out of the boxes so are now lost. Attempted to get in touch to resolve missing parts of the order via email and phone. Gym Direct only responded once I posted this review, and replaced the missing parts.”

Helpful Report

Posted 3 years ago

Dear Tiernan, Thank you for taking the time to share your experience with us. I am sorry to hear that you are missing parts of your order and have not been able to make contact with us. Please know that we take these matters seriously and have investigated them. We want our customers’ experiences with Gym Direct to be a good one! We will get 2 x green 2.5kg plates to be sent out today, and yes the box was ripped open during rough handling by the courier. Meanwhile, please accept a $20 gift voucher from Gym Direct as a gesture of apology for any inconvenience caused. Thank you again for sharing this information - it helps us better serve our customers by identifying areas where improvements need to happen or changes need to be made so they have an even better experience than before. Sincerely, GD Team

Posted 3 years ago

“Delivery was continuously delayed then we received weights instead for a treadmill then another lengthy wait for the treadmill.”

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Posted 3 years ago

Hi there, thank you for reaching out. Rest assured that your feedback is valuable to us and we will look into the issues you've experienced with our delivery process. We want all of our customers to be happy with their order and if there's anything else we can do for you please let us know.

Posted 3 years ago

“There was limited communication on my order. The initial email confirming my order stated that another email would be sent informing my of my delivery. I never received any further correspondence and my equipment didn't arrived for at least 8 to 10 days later? The items were as expected but were packaged with very minimal protection.”

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Posted 3 years ago

Hello there, I apologize for the inconvenience caused by the delay in your order. As you have pointed out, we are not always able to meet our customers' expectations - but I hope that this is not something you experience again with Gym Direct. We will be following up with our back-end team on why there was a delay in processing your order and how we can prevent it from happening again - as well as looking into how we can improve our packaging and shipping processes. Your feedback is critical at this time and I appreciate your business enough to want to make sure these things never happen again!

Posted 3 years ago

“Good service, deliver fast, so far no problems with any of my orders.”

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Posted 3 years ago

Thank you for taking the time to review your Gym Direct experience, Luis. I'm glad to hear that we're fulfilling your expectations and delivering on our service promises. We strive to offer a wide range of products at competitive prices with fast delivery times, so thank you again for choosing us as your supplier!

Posted 3 years ago

“Quick delivery with tracking.”

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Posted 3 years ago

Thank you for the review, Dejan! I'm glad to hear that your order arrived quickly and with tracking. It sounds like our ordering process was efficient and easy for you. I'll be sure to share this feedback with our team so they can continue improving it.

Posted 3 years ago

“Great communication. Fast shipping. Great quality equipment. Always a happy customer”

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Posted 3 years ago

Kate, thank you so much for your review! I'm glad to hear that you are happy with the equipment and our communication. We want all of our customers to be satisfied with their experience shopping at Gym Direct and we appreciate your feedback.

Posted 3 years ago

“Made an order months ago. Gym direct was happy to take my $1000 and deliver the product months later (still waiting for it) with no updates and no option for a refund. Very poor!”

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Posted 3 years ago

“I had ordered some resistance bands and had to wait a ridiculous amount of time for them to be posted and it was only when I had sent an email through asking about the delivery that surprise surprise the item was then packaged and shipped off. I have ordered from you in the past with no problem however this time the service was definitely lacking.”

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Posted 3 years ago

Thank you for your feedback Karen, I'm sorry to hear that our service let you down. We strive to offer a reliable and fast service and we're disappointed to learn that this was not the case on your recent order. We'll get in touch with our fulfillment team about the delay of your order and make sure they're aware of this issue. In future, please do get in touch if there are any issues or delays with an order so we can look into it straight away.

Posted 3 years ago

“Great communication, great quality products. Very satisfied. Five stars”

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Posted 3 years ago

Hi Nathan--thanks for your review! We're so glad to hear you enjoy our products and service. We work hard to make sure every customer has a great experience with us, and we appreciate it when we get feedback like yours that helps us improve. I'll be sure to share this with the team--you've given me some great ideas for how we can keep making things better.

Posted 3 years ago

“Good quality of product, reasonable price and quick delivery!!”

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Posted 3 years ago

Thank you for your review Ankur. I'm glad to hear that you are happy with our product, pricing and delivery times. We strive to be the best in all these areas so it's wonderful to know that we're succeeding!

Posted 3 years ago

“Bar feels great and sturdy and a secure width for my hands”

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Posted 3 years ago

Hi Matt! Thank you for your feedback on the bar. We're happy to hear that it feels great and sturdy in your hands.

Posted 3 years ago

“Excellent service. Goods arrived as promised . Kept updated the whole time about when delivery would occur. Would not hesitate to use gym direct again.”

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Posted 3 years ago

Thank you for your review Lorraine! We're glad to hear that our service has met your expectations. We take the fulfillment of our orders very seriously and are committed to delivering on time, every time. Our customer feedback helps us ensure we maintain this high level of performance. If there's anything we can do to help you with future orders please reach out so we can be sure it arrives as soon as possible!

Posted 3 years ago

“Great value & very happy with my new rack Upgraded my first squat rack (also bought from Gym Direct in 2013). Their racks definitely stand the test of time! Customer service and communication is also on point.”

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Posted 3 years ago

Thank you for your purchase Michael, we're so glad to hear that our products are standing the test of time! We take pride in crafting durable and high-quality equipment. It's nice to know that you've been happy with both our customer service and communication as well!

Posted 3 years ago

“good customer service”

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Posted 3 years ago

Hi there, thanks for your review. We're glad to hear you had a good experience with our customer service team!

Posted 3 years ago

“Great quality equipment and fast shipping once stock was available!”

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Posted 3 years ago

Thank you for taking the time to leave a review Alexander. I'm glad that your experience with our company has been so positive, and we're very happy to hear all of this!

Posted 3 years ago

“Not so much an issue with you guys but the courier. I only received the barbell on Sarurday morning. The last order didn't deliver on the same day, but instead across two days. I would hesitate to order from you again. Sorry.”

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Posted 3 years ago

Hi Andrew, I'm sorry you had to wait a few days for your order. We do our best to get orders out as soon as possible and we're sorry it wasn't delivered on the same day. We'll make sure this doesn't happen again. We hope you'll give us another chance in the future and thank you for taking the time to review us!

Posted 3 years ago

“Great customer service”

Gym Direct 5 star review on 8th November 2021

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Posted 3 years ago

Thank you for your review. We're so glad to hear that our customer service team has been able to help you out!

Posted 3 years ago

“As a returning Customer, I'm very happy with Gym Direct across their products, prices and service. We set up a home gym because of lockdown and have sourced most of our equipment from Gym Direct and wouldn't hesitate to buy again in the future.”

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Posted 3 years ago

Karl, thank you for your review and I'm glad to hear that our products are meeting your needs. We're always looking for ways to improve the shopping experience so if there is anything we can do better please let us know!

Posted 3 years ago

“Great service and products.”

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Posted 3 years ago

Thank you for your review, Rob. I'm so glad to hear that you had a great experience with us! We take pride in the quality of our fitness equipment and customer service. We are always happy to answer any questions or concerns about our products or services--we want to make sure everyone who shops at Gym Direct is satisfied with their purchase. Thank you again for taking the time to leave this review, we really appreciate it!

Posted 3 years ago

Gym Direct is rated 4.4 based on 1,605 reviews