Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, 23-25, Mangrove Lane, Taren Point
Rating: 4.41

4.4 Rating 1,676 Reviews

84 %

of reviewers recommend Gym Direct

4.4

Based on 1,676 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 5 star review on 19th April 2025

Anand Merc****

Gym Direct 5 star review on 14th April 2025

Mohammed Naanouh Naa****

Gym Direct 5 star review on 13th April 2025

Mohammed Naanouh Naa****

Gym Direct 5 star review on 7th April 2025

Tony Gr****

Gym Direct 5 star review on 28th March 2025

Andrew Wal****

141

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service and product is really good quality!!! A++++”

Helpful Report

Posted 3 years ago

Thank you for your kind words, Con. We're glad to hear that our service and product are meeting your expectations!

Posted 3 years ago

“Great products and great service. Perhaps would like to see more variety of benches, boxing stands and dumbell weights.”

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Posted 3 years ago

Thank you for your review, Russell! We are so happy to hear that you have had a great experience with our products and services. Your feedback is important to us. I will pass this along to our product development team for consideration in the future. I hope that we can continue providing excellent service and support as well as new equipment options for your gym needs.

Posted 3 years ago

“Great prices, fast postage THANKS!!!”

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Posted 3 years ago

Thank you for your review, we're glad to hear that our prices and service met your expectations. We look forward to hearing from you again soon!

Posted 3 years ago

“Long wait time on delivery and came covered in oil. Delivery came in 2 different packs. The quality of the weights are great and will be used regularly.”

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Posted 3 years ago

Thank you for your feedback Chloe. I'm sorry to hear about the delivery experience and that it arrived covered in oil which is not typical of our service. I will make sure this is addressed with our warehouse team so they are aware of how important this issue is to us. Our goal is always to provide a great customer experience from start to finish, including at the time of order fulfillment.

Posted 3 years ago

“Thankyou for fast shipping and quick reply on messages.”

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Posted 3 years ago

Thank you for your review Ben, we're glad to hear that our fast shipping and quick replies were helpful during your purchase experience.

Posted 3 years ago

“I was really happy with the gym equipment I ordered during lockdown. Reasonably priced, great quality and arrived really quickly!”

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Posted 3 years ago

Thank you for taking the time to leave a review. We are glad to hear that you were happy with your purchase. We pride ourselves on supplying high quality equipment at affordable prices and it's great to know that we're doing this well!

Posted 3 years ago

“Good quality products and delivered quickly especially considering the current COVID situation”

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Posted 3 years ago

Thank you for taking the time to review Gym Direct, Alex. I'm so glad to hear that your experience with us was a positive one and I want to thank you for helping us share this news with others! We're happy to have played a small part in making your workout routine easier during this difficult time. We hope that we can continue providing you with high-quality equipment at an affordable price as well as excellent customer service. If there's anything we can do better, please let us know--we're always looking for ways to improve our customers' experiences with us!

Posted 3 years ago

“Great quality and quick delivery of my 20kg and 24kg kettlebells. Thanks team.”

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Posted 3 years ago

Thank you for your review Andrew, I'm glad to hear that the quality of our products and service were up to your expectations!

Posted 3 years ago

“Great gear and quick service”

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Posted 3 years ago

Thank you for your review Nick. We're glad to hear that our products are meeting your needs and that our service is quick! We'll be sure to pass this feedback on to the team so they can continue providing great customer service.

Posted 3 years ago

“Very happy with my items. Good quality. Shipping took a little while longer, but that was expected with covid delays.”

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Posted 3 years ago

Thank you for your feedback, Shari. I'm sorry to hear that the shipping took longer than expected. We're happy to see that you were pleased with your purchase and thank you for taking the time to share your experience with us!

Posted 3 years ago

“Good communication”

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Posted 3 years ago

Hi there, thank you for your review. We're glad to hear that our communication helped make your experience with us a good one!

Posted 3 years ago

“Weights came as described. Very happy with the quality and pretty cheap if you get the discount! Will be shopping here for the future.”

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Posted 3 years ago

Thank you for your review of our weight sets, Sani! We're happy to hear that the quality and price were a match for you. We hope to see you again soon on our site - we have new products coming out all the time so it's always worth checking back in with us.

Posted 3 years ago

“I appreciated that they gave me a call when my product wasn’t the colour that I ordered and I was able to select a new colour. I Love my new Tatami mats. Thanks”

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Posted 3 years ago

Thank you for your review Malla, I'm glad to hear that the customer service team were able to help you out with this!

Posted 3 years ago

“Products received as ordered thanks all good.”

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Posted 3 years ago

Thank you for your review Tony. I'm glad to hear that the products were delivered as ordered and that everything was in good condition. I sincerely appreciate hearing about your experience with Gym Direct. If there's anything we can do to make your shopping experience even better, please let us know!

Posted 3 years ago

“Good communication, quick delivery, great tracking. Weights are gym quality and durable. Cheapest place to buy free weights.”

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Posted 3 years ago

Thank you for the 5 star review Melisa! I'm glad to hear that our communication and tracking were on point. We're always working to keep prices low, but it's great to hear that we're delivering good quality gym weights at an affordable price. That's what we aim for here, so thank you again for your review.

Posted 3 years ago

“Fast delivery and the products are very good quality.”

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Posted 3 years ago

Thank you for choosing Gym Direct, Tony. I'm glad to hear that our products are of high quality and that the delivery was fast!

Posted 3 years ago

“It was a wonderful experience, easy to shop online with amazing prices. Wonderful products, I bought olympic weights from GymDirect and they are absolutely fantastic. Shipping was done in time even during covid times and the products reached my home in perfect condition.”

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Posted 3 years ago

Ram, thank you for your review! I'm glad to hear that the price and quality of our products are what you were looking for. If there's anything else we can do to make your experience with us even better, please let me know. We want all of our customers to have a great experience at Gym Direct.

Posted 3 years ago

“Originally I was delivered the wrong plates, however I was compensated for the mistake made by gym direct, being the reason for this reveiw change. The customer service could do with an improvement but the items I ordered are solid!”

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Posted 3 years ago

“Placed separate order for dumbbells and adjustable bench. Both arrived within less than a week. Good quality, happy camper.”

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Posted 3 years ago

Thank you Jason for taking the time to review your experience with Gym Direct. We are happy to hear that both of your orders arrived quickly and were quality products!

Posted 3 years ago

“Great Product, fast delivery, overall great service as usual from Gym Direct”

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Posted 3 years ago

Connor, thank you for your feedback and the 5-star rating. I'm glad to hear that we're meeting your expectations with regards to our service and product quality. We've been in the industry for over 14 years now and continue to grow each year as more people recognize Gym Direct as a trusted source of fitness equipment. Thank you again for taking time out of your day to leave us this review!

Posted 3 years ago

Gym Direct is rated 4.4 based on 1,676 reviews