Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, Taren Point
Rating: 4.41

4.4 Rating 1,606 Reviews

84 %

of reviewers recommend Gym Direct

4.4

Based on 1,606 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 5 star review on 25th November 2024

129

Anonymous

Anonymous // 01/01/2019

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“Fantastic company, ordered twice online with the stock coming within a week or two both times and can’t recommend enough!”

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Posted 4 years ago

“Product is as expected delivered in a timely manner, which considering the way 2020 is was quite nice”

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Posted 4 years ago

“I have no hesitation in recommending gym direct as reputable supplier of quality fitness equipment. I’ve purchased a number of products from them over the course of the last few years and have never once been let down by the products or service!!”

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Posted 4 years ago

“Thank you so much love my new weights and bench.”

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Posted 4 years ago

“Very good quality and customer service was great during these hard times. Will definitely be a returning customer!”

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Posted 4 years ago

“I found these guys on the same day the gyms closed.I Bought a powerrack package on pre-order they kept in contact with me with updates and my order was delivered over the next few months during the peak of the covid crisis.Now I have a a very big collection of weights bars leg machine and all sorts and I'm continuing to get more equipment for my home gym. Very happy with there service.”

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Posted 4 years ago

“Excellent customer service.”

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Posted 4 years ago

“Very happy with my purchase.”

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Posted 4 years ago

“Seriously. Soooo impressed. In the middle of Covid-19 my order was delivered in 4 days! Very happy.”

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Posted 4 years ago

“Great price , good quality”

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Posted 4 years ago

“Thanks for the quick delivery”

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Posted 4 years ago

“In a time where covid has made it nearly impossible to purchase home gym equipment Gym Direct experience has been a cut above the rest. Easy to navigate website, communication to customers is great and the products are of great quality. Thank you Gym Direct”

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Posted 4 years ago

“The product range available is excellent, some flaws but hey, nothing and no one is perfect. Communication (or should I say the lack thereof) with your clients is by far the most disappointing part of your business. Having to chase up multiple times for updates after waiting weeks on end is unacceptable. I really want to give more than three start. However, with the disappointingly poor customer service I'm not able to give more.”

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Posted 4 years ago

“These guys have great products and they are excellent value for $. Our 3 orders were shipped the next day. We have been super impressed with the quality, the service and the value.”

Gym Direct 5 star review on 30th October 2020

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Posted 4 years ago

“Was great thanks, cheaper and fast.”

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Posted 4 years ago

“The item I was purchasing for my daughter was out of stock. Gym Direct notified my as soon as it was available, and the purchase/pick up went flawlessly.”

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Posted 4 years ago

“During this tough time of COVID gym direct were pretty great. We understand the delays of our product we’re not the direct fault of gym direct. They did communicate with us most steps of the way to notify of where our order was with the delays and If we had any questions our emails were always responded to within 48 hours which is great under these overwhelming circumstances. Once our item was on home soil it was delivered way quicker than expected which was great appreciated .”

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Posted 4 years ago

“Great service and happy with product 😀”

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Posted 4 years ago

“Great service and fast delivery, thank you so much 😊”

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Posted 4 years ago

“Haven’t replied to my email”

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Posted 4 years ago

Gym Direct is rated 4.4 based on 1,606 reviews