Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, 23-25, Mangrove Lane, Taren Point
Rating: 4.41

4.4 Rating 1,676 Reviews

84 %

of reviewers recommend Gym Direct

4.4

Based on 1,676 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 5 star review on 19th April 2025

Anand Merc****

Gym Direct 5 star review on 14th April 2025

Mohammed Naanouh Naa****

Gym Direct 5 star review on 13th April 2025

Mohammed Naanouh Naa****

Gym Direct 5 star review on 7th April 2025

Tony Gr****

Gym Direct 5 star review on 28th March 2025

Andrew Wal****

141

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Gteat product, great staff. I only had one piece that barely effected the weight bench i bought. I emailed through about it and the issue was fixed very easily.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to review your experience with Gym Direct. I'm sorry that you experienced an issue with one of our products, but it's great to hear how easy we were able to make the process in resolving it! I'll be sure to pass on your feedback about our customer service team and their responsiveness--they will be so pleased! Thank you again for choosing us and please don't hesitate to reach out if there is anything else we can do for you.

Posted 3 years ago

“Great feedback for delivery. I ordered an out of stock item which usually would be worrying as you don’t know where it is or how long it’s going to take to arrive, but I had lots of updates along the way. Product itself is great!”

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Posted 3 years ago

Hi Henry, thanks so much for your feedback on our service. I'm glad to hear you had a great experience with both the delivery and the product itself! We're committed to providing excellent customer service which is why we offer updates every step of the way - something that's not always easy when it comes to delivering out of stock items. We hope this helped make your experience as worry-free as possible.

Posted 3 years ago

“Very good prices on quality gym gear. Great delivery times even during Covid.”

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Posted 3 years ago

Thanks for taking the time to review, Jacob. I'm glad you've been happy with our prices and delivery times! We're always looking for ways to improve your experience on our site, so please feel free to send us a note at any time if there's anything we can do better. We want this to be your favorite place online for fitness gear!

Posted 3 years ago

“Excellent communication. Surprisingly prompt delivery despite COVID lock-downs and delays. Very high quality product.”

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Posted 3 years ago

Thank you for your review! We're so glad to hear that our communication was excellent and that the delivery of your product exceeded expectations. We are always working to improve our customer experience with prompt responses and high quality products. It's great to know we've succeeded in this area for you. If there is anything else we can do for you, please don't hesitate to let us know!

Posted 3 years ago

“Thanks. . .”

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Posted 3 years ago

Thank you for your 5 stars review!

Posted 3 years ago

“Really happy with my new gym flooring mats. Good quality & tough. Delivery from GD was delivered as agreed with no problems.”

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Posted 3 years ago

Thank you for the feedback Vince, I'm glad to hear our mats are tough and that your delivery was delivered as agreed. We always try to bring the best quality products at affordable prices, so it's great to know we're meeting your expectations! If you have any other questions about our products or services, please let us know.

Posted 3 years ago

“Great quality and affordable prices.”

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Posted 3 years ago

Thank you for your feedback, we're glad to hear that you have had a positive experience with our gym. We love hearing from happy customers and it's always great to know what we are doing right! We hope that this is the start of a long-term relationship and look forward to having you as part of our family.

Posted 3 years ago

“Gym direct products have (this time and previously) been exactly as they are shown / described on the shop site. They also tend to ship faster than the other places I often buy from.”

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Posted 3 years ago

Hey Matthew, thank you for your review! We are so glad to hear that the products have been exactly as you wanted them. We strive to provide our customers with an excellent product and service experience. Thank you for taking the time to share your thoughts on Gym Direct. I am happy we were able to exceed your expectations!

Posted 3 years ago

“The Swiss bar I ordered is solid, deep knurling, grip feels very stable, width of the grips are great and the various options provided are an awesome way to warmup and add in variations for pressing movements. love the bar and would highly recommend it to anyone looking at purchasing a specialty bar”

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Posted 3 years ago

Thank you for your review, Avishay! We're so happy to hear that the Swiss Bar is meeting your needs. We are always looking for ways to improve our products and services - if there's anything else we can do for you, please don't hesitate to contact us. Thank you again for choosing Gym Direct!

Posted 3 years ago

“Quality and delivered on time”

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Posted 3 years ago

Thank you for the 5 star review! We're so glad to hear that we've exceeded your expectations.

Posted 3 years ago

“Love your stuff!”

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Posted 3 years ago

Thank you for your review, Matt! We're so happy to hear that you love our stuff and we hope to see you soon.

Posted 3 years ago

“Good quality weights and perfect fit for my barbell Good delivery time”

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Posted 3 years ago

Hi Julian, thank you for your feedback. I'm glad to hear the weights are a good quality and fit well on your barbell! It sounds like everything was delivered in perfect condition too which is great. I'll pass this feedback along to our product team so they can keep up with providing high-quality products that will last a long time.

Posted 3 years ago

“Good products weight plates are solid and correct weight order 25kg pu plates”

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Posted 3 years ago

Thank you for your review Peter, I'm glad to hear that you're happy with the weight plates!

Posted 3 years ago

“Always good service. Product is good quality and at the most competitive price I've seen. Highly recommended”

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Posted 3 years ago

Felix, thank you so much for your review, we appreciate the time you took to share your experience with us. We're glad to hear that our service is always good and that our pricing has been competitive. It's great to know that Gym Direct has met all of your needs! We look forward to continuing providing excellent customer service in the future.

Posted 3 years ago

“Great to deal with, delivery time was accurate and arrived well packed.”

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Posted 3 years ago

“Amazing quality, great price and fast delivery. I will definitely buy more equipment from gym direct.”

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Posted 3 years ago

Peta, thank you for your review! I'm so glad that you're happy with the quality of our equipment and delivery. We take pride in providing a high-quality product at an affordable price. We hope to see you again soon!

Posted 3 years ago

“Awesome product and quick delivery”

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Posted 3 years ago

Thank you Jakob for your 5-star review! We're glad to hear that our product and shipping speed met your expectations. If there's anything we can do in the future to make it even better, please let us know!

Posted 3 years ago

“Good communication. Great product a reasonable price”

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Posted 3 years ago

Thank you for taking the time to review us, Bob! I'm glad we were able to provide a great experience. We're always working on improving our customer service and your feedback is valuable in this process.

Posted 3 years ago

“Great service, quick delivery and great value for money 20kg olympic barbell.”

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Posted 3 years ago

Hi Peter, thank you for your feedback. I'm glad to hear that you're happy with the service and value of our products!

Posted 3 years ago

“Great service and great quality equipment!”

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Posted 3 years ago

Thank you for your review Ayden, we're so happy to hear that you enjoyed our service and the quality of our equipment. I'll make sure to pass on your feedback and reviews to all of our team members here at Gym Direct. We always love hearing from customers like yourself!

Posted 3 years ago

Gym Direct is rated 4.4 based on 1,676 reviews