Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, Taren Point
Rating: 4.41

4.4 Rating 1,642 Reviews

84 %

of reviewers recommend Gym Direct

4.4

Based on 1,642 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 5 star review on 8th February 2025

133

Anonymous

Anonymous // 01/01/2019

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“Great products and efficient service,I would definitely recommend gym direct”

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Posted 4 years ago

Hi Daniel, We appreciate the continued support throughout the year and the 5-star review, we are always here to help you and if you need anything please don't hesitate getting in contact, our staff is here to answer any questions, we hope you are enjoying all the brand new equipment, please take care and stay safe. - Team GD

Posted 4 years ago

“Good communication and very fast delivery. The cable machine is of good quality and gets daily use at our home gym! Thank you!”

Gym Direct 5 star review on 8th November 2020

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Posted 4 years ago

Hi Chris, What an awesome looking set up :) thank you so much for the support and the 5-star review, we hope you are well and if you need anything in the future please don't hesitate to get in contact with us, our staff is here to help. Have a great day, thank you. - Team GD

Posted 4 years ago

“Great service!!! Very helpfull staff with a latge knowledge base .. u highly recommend them AA++”

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Posted 4 years ago

Hi Poulimenos, We are so happy we could bring an AA++ service with professionalism and speed during these crazy times, we hope you are enjoying the ezy curl barbell and if you need anything please don't hesitate to get in contact with our team, there is always someone here to answer you call or email, have an amazing day and please take care. Team GD

Posted 4 years ago

“Great service amidst the covid supply difficulties. Upgraded product unexpectedly at no extra cost. Very happy with price, product and service. Would definitely use again :)”

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Posted 4 years ago

“I got the body pump pack without the clip. After I contacted and they reacted quick and sent me the clip the next day. i am pleased with the service.”

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Posted 4 years ago

“These guys have all in all been good given the crazy covid workload spike. They were upfront about the wait times and when they had no ETA. Which sucked, but at least they were upfront about it. They have also let me amend my order, split and combine shipping as it made sense and have been quite flexible. All in all, I am a satisfied customer, there have been problems, but they have worked to rectify them and the quality and price of what I have purchased have been great.”

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Posted 4 years ago

“Not too bad except for the absurdly long delivery times (6 weeks +).”

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Posted 4 years ago

“Not bad.”

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Posted 4 years ago

“product was fine, but got my name wrong when asking for this review #tactless”

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Posted 4 years ago

“Great range of products. Awesome follow up process as I've had to add myself to their pre-order / 'notify me' list and made a purchase that way when product was expected to be available. Goods delivered as promised and accurate. I enjoyed shopping on your website, which is now my first point of call before I even consider looking elsewhere.”

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Posted 4 years ago

“Great products and fast delivery.”

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Posted 4 years ago

“Took heaps longer than said and only shipped when I complained”

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Posted 4 years ago

“Products were great,waiting period very reasonable under current circumstances. The olympic bar is high quality,the machied weight plates good value for money except for the diameter of one of the 25 kg weight plate center was too narrow( a couple mm short of 50mm) Does not fit on any olympic bar.I had to buy a hole saw cutter and re bore the center, a bit diffocult to do when you dont have a pedastle drill. Simon”

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Posted 4 years ago

“Short delay with postage due to covid, was happy to wait for this quality equipment I bought.”

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Posted 4 years ago

“Timely delivery in the difficult circumstances related to COVID. Good products, as anticipated”

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Posted 4 years ago

“Very long to receive my shipment, longer than the eta... was constantly ringing and asking the staff.”

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Posted 4 years ago

“Good quality products and a reasonable price. Delivery and processing too a long time however the order was placed at the hight of COVID.”

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Posted 4 years ago

“I never received my order Gym Directs courier delivered my order to a totally different address. I have bought 100k equipment for my new gym this year using the same address and all orders were delivered exception for Gym direct. Gym direct never reimbursed my order my experience was like ordering from a Chinese rogue company. Very stressful and humiliating how there customer service presented themselves when l enquire of my undelivered order.”

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Posted 4 years ago

“Gym Direct has the best range of gym equipment at the best prices. I bought a body pump set, including a step and whilst there was a short wait, which I was aware of, they kept me updated about its arrival. I was thrilled when it finally arrived on my doorstep! And have been using it since.”

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Posted 4 years ago

“Good for value, good quality products Always told if there were a delay, highly recommend. Will buy again”

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Posted 4 years ago

Gym Direct is rated 4.4 based on 1,642 reviews