Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, Taren Point
Rating: 4.41

4.4 Rating 1,606 Reviews

84 %

of reviewers recommend Gym Direct

4.4

Based on 1,606 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 5 star review on 25th November 2024

129

Anonymous

Anonymous // 01/01/2019

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“Great product , fast efficient service”

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Posted 3 years ago

Thankyou for the review! We're happy to see we were able to give you a 5 star experience!

Posted 3 years ago

“Awesome service, great equipment”

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Posted 3 years ago

We're so happy that you had a positive experience with us Michele! We really appreciate you taking the time to share some thoughts. Have a great weekend!

Posted 3 years ago

“Can’t fault Gym Direct. Ordered a kettlebell and they sent it out that week. Been happily doing swings ever since.”

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Posted 3 years ago

So glad to hear that your kettlebell was sent out in a timely manner! We really appreciate you taking the time to share some feedback. Have a great weekend!

Posted 3 years ago

“Strong unique barbell set delivered to my door quickly and easily.”

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Posted 3 years ago

It's always good to see that our customers are receiving their products as quickly as possible! Thankyou for leaving us a review. We really appreciate it!

Posted 3 years ago

“Absolutely would recommend. Bar was good value and good quality. Delivered in a timely manner with great communication. Definitely would and will order again.”

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Posted 3 years ago

Thanks for the awesome review David! We really appreciate you taking the time to leave us some feedback, and we're stoked to see you're satisfied with your new bar and it arrived quickly. Have a great week!

Posted 3 years ago

“Website not very clear. Make sure you click onto each individual item and read thoroughly.”

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Posted 3 years ago

“Nothing but good things to say about gym direct the customer service is amazing and the products are great.”

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Posted 3 years ago

We really appreciate your kind words Jack! We're always striving to be better and make sure our customers have the best possible experience, so thankyou for taking the time to leave us some feedback! Have a great day.

Posted 3 years ago

“Fast delivery, good quality”

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Posted 3 years ago

Thankyou for the 5 stars, we're glad we were able to get your order to you quickly!

Posted 3 years ago

“Quick order delivery, easy handling Very satisfied”

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Posted 3 years ago

Thanks for the review Stefanie! We're very happy to hear that you had a positive experience with us, and that we were able to get your order to you quickly! Enjoy your new equipment!

Posted 3 years ago

“Olympic training bar arrived promptly & well made so very happy to recommend your products & service again.”

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Posted 3 years ago

We hope your enjoying your new bar William, and we're glad it made it to you promptly. Thanks for taking the time to leave us some feedback!!!

Posted 3 years ago

“Fantastic, quick and reliable!”

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Posted 3 years ago

Thankyou for the review Nick, we're always striving to give you guys, our awesome customers, the best possible experience at Gym Direct so your feedback is very much appreciated!

Posted 3 years ago

“Great products at great prices. Very prompt service. Highly recommended. Cheers”

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Posted 3 years ago

Thankyou for the awesome review! We really appreciate you sharing your feedback for others to see. Enjoy your new products!

Posted 3 years ago

“I made my order in May last year. Granted covid was breaking out and everything was going crazy i totally understand that. However a few things are what lead to this review. First of all i only made my order after receiving an email informing me that the item was back in stock when in fact it never was. Secondly, months and months and months creep by with zero updates or any shred of customer service initiated from Gym Directs end. I acknowledge that i was offered a refund whenever i asked for an update but there was nothing extended on their end to their customers with unfulfilled orders. Now at month 10 after I make another enquiry about my order it was SUDDENLY back in stock and had arrived that day (yeah, sure.) I was told id be given tracking numbers that day (i had to follow up the next day), it was mysteriously not showing up in the tracking (had to follow that up too, likely it was not sent when i was told it was). Understand i was happy to be finally getting my item sent, however trying to sweet talk me with b***s*** was more of an aggravation than improvement- i am however thankful to Chris G for actually getting me my item. I suppose when i received my order having to bash out one of the brackets which was bent was just the final saw. I have bought id guess 70% of my gym equipment through gym direct (long before covid was a thing) and was always happy however how you have managed your supplies, stock and especially your customer base since the pandemic has left a lot to be desired and as it stands i will no longer be a customer of yours.”

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Posted 3 years ago

“Extremely quick and easy shopping and shipping”

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Posted 3 years ago

So great to read that you had a positive experience with us Ali! Thankyou for taking the time to leave us some feedback. We hope you're loving your new products!

Posted 3 years ago

“Quick and easy customer service. Everything works. Stocks seem to be poor as times. Why do you promote sold out items on new arrivals?”

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Posted 3 years ago

Thank you for your positive review Aku! We appreciate hearing from customers like yourself who have had a good experience with our customer service and products. We're sorry to hear that the stock levels weren't what you were expecting, we'll make sure to pass this feedback on.

Posted 3 years ago

“Excellent products and great customer service. Prompt delivery. Highly recommended!!”

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Posted 3 years ago

Thankyou for taking the time to leave us a review Keith! We always appreciate and welcome feedback of any kind. Thankyou for choosing Gym Direct and we hope you're enjoying your new products!!!

Posted 3 years ago

“Gym Direct delivered faster than Sonic straight to my doorstep. After some fiddling around, setting things up, the adjustable incline weight bench was just begging for me to use, and use I did! Days after I'm still sore from the incredible training session. Two brawny thumbs up!”

Gym Direct 5 star review on 5th April 2021

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Posted 3 years ago

So happy to see that you had a good experience shopping with us Gordon! Thankyou for taking the time to leave us such an awesome review. We hope you continue to enjoy smashing out those training sessions with your new bench!

Posted 3 years ago

“Weights I wanted were not in stock but they came when they were supposed to, no extra delays. Bumper plates and bar are good.”

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Posted 3 years ago

So happy to hear that you're loving your new bar and plates Matthew! Thankyou for taking the time to leave us such awesome product reviews. We appreciate your kind words and customer loyalty! Have an awesome week.

Posted 3 years ago

“Swift delivery to my door - ordered a set of dumbbells one weekday evening, Gym Direct got in touch to confirm the rural address and sent the next day. They were delivered within the week and I'm looking forward to using them.”

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Posted 3 years ago

Quick delivery times is something we're always continuously improving - so we're very happy to hear that you got your items swiftly. We hope you enjoy them! Thanks for the review, have a beautiful week!

Posted 3 years ago

“Excellent customer service, great prices and overall good company to purchase from!”

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Posted 3 years ago

Thanks for this awesome review Nathanael, and for the super kind words! If theres anything you ever need in future, please don't hesitate to give us a call directly - we'll be happy to help you. Thanks for choosing us to shop for your gym gear!!!

Posted 3 years ago

Gym Direct is rated 4.4 based on 1,606 reviews